On our arrival at the Rondel Village we of course went to check in and was told by the receptionist that we had to pay either $100 or £100 by credit card or the equivalent in JMD (which we ended up paying) to be enable us to check into our rooms, they said they would pay this back once we were ready to check out on the last day. I then called my travel agent as of course I was annoyed at not being advised that we would have to make payment to check in rather than the usual taking card details in case of any damage towards the room etc. My agent advised they had no idea....so seems Rondel were pulling a fast one on us. We were kindly taken to our room by one of the security staff and he made sure all our luggage was taken up and even showed us around the village on the first night.
The following day we decided to eat the food from the Rondel and I ordered curry goat with rice and peas and "vegetables". This took them around 3 years to prepare and once we received out food it was very disappointing and certainly not worth the long wait. To top it off I was severely unwell that night and the following day so much so I tried to complain to the Manager and did not see her for dust...even before checking out! As I got so ill I happened to mention it to the lovely security guard who helped us out so much during our stay and he mentioned this to the manager and said that i would like to have words with her and we then found out a day before we were due to leave that they had sacked him as a result.
The sinister-ness did not end there. We noticed that they had started to put up CCTV in the bar (beachside) as word got round that we were getting in take-aways. It then felt like being in Big Brother rather than a reputable hotel.
During our stay we also had major problems with breakfast. On our first day one of the hotel staff advised that we had a "budget" per head of $9 per day and any thing over we would have to pay. Again this was not advised and again had to call my travel agent to confirm. We ended up over paying on a few occasions and then managed to stay within the budget of $9 per head. One of the days I called down to the restaurant to order breaky as it took an hour and a half to prepare....even though the menu consisted of Omelettes and just a "Caribbean" breakfast. So, when speaking to this kitchen staff on the phone he grumbled to me that our budget changed to $7 per day (which buys nothing) and that anything over that we would have to pay. I then straight away contacted my agent and again they had no idea and they then sent another stern email to the tour operator in Jamaica. We basically paid for breakfast and "breakfast IS breakfast" we should not have been charged for anything. We then tried to see the manager but again she took the cowards way out and left it to her reception staff to sort out. After battling with them and them trying to say that we should have been showed a special breakfast menu that was "in the budget" we got a full refund on our last day and of course we thought it was the end of it until they sacked the security guard who had been working there for a year and a half.
A week into the stay I happened to be in my room and had a visit from the cleaner with a dirty rag that reception had told her to inform us that we had to pay for as they could not wash it. It was a foot towel I used to clean the floor with as being beach side sand would of course get on the floors. I then washed the towel out with my wash and got it clean. So the cleaner advised them not to charge us for it.
All in all I would not stay at this hotel again. The food was under whelming, cold, greasy and tasteless. We witnessed other guest sending food back to the kitchen and realised we were not the only ones getting in the takeaway. We also had to deal with one of the kitchen staff cussing us out and forever spying through the window during breakfast. I would not advise anyone to stay here and especially not to go all inclusive as you will probably have the runs for the whole holiday and have reception staff laugh at you when you complain about any issues you may have. They are not serious and for some reason they had a certificate on the wall from Trip Advisor.......I don’t get it??
Another point to add is if you are looking for a good nights sleep on a Thursday night (or Saturday if you happen to be in) forget it as the Jungle Club is right next door and feels like you are inside the Club. DO NOT STAY HERE!!
- Official Description (provided by the hotel):
- Rondel Village is an exclusive beachfront resort on Negril's beautiful seven mile beach. This unique property offers privacy and tranquility in spacious, elegant accommodations, amidst lush tropical gardens. An enchanting paradise where service is personalized and the surroundings are comfortable and relaxing. Rondel Village has 56 rooms each named after individual Jamaican fruits. We have an Environmental Management System and our goals are to enhance the Environment and help to secure the long-term sustainability of the Tourism Industry and our Citizens. A prototype of indigenous Negril Architecture. Spacious, octagonal shaped beach villas with kitchens and private whirlpool spas. Beachfront and superior rooms on the beachside, garden rooms adjacent to the swimming pool and jacuzzi across the street from the beach. Services include Rondel Restaurant & Bar and The Village Spa, our full service spa and salon. ... more less
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- Also Known As:
- Rondel Village Negril
- Rondel Village Hotel Negril