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“Great resort” 4 of 5 bubbles
Review of Hotel Riu Palace Tropical Bay

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Hotel Riu Palace Tropical Bay
Ranked #20 of 84 Hotels in Negril
Certificate of Excellence
London, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great resort”
4 of 5 bubbles Reviewed 24 July 2014

This is a great hotel with some tweaks it could be even better. The hotel's location is great -straight onto the beach and excursions eg to Rik's Cafe leave from outside the hotel or a short busride away from Margaretiville. It is far away from Ochio Rios and other excursions eg Dunn's fall (1.5hours one way) so Negril is not the best location if you want to do alot of activities. The staff at the hotel are generally great -shout out to Garfield (omlette guy), Sweetie, Tweety and Popcorn -entertainment crew. Sheena at the front desk however is pretty rude -please improve! Our room was made up of two double beds which was annoying but otherwise nice. Our toilet broke once and despite asking Sheena at 10am that day for it to be fixed we had to call again at 3pm. Entertainement each night is great -just wish it would go on until 12am rather than finish at 11am. Limited day time entertainment. Pool is nice. Good choice of restaurants -although you have to book one day in advance and we had to argue to get a booking after being told three times there was no availability and we were only there for a week! This system needs to change. Although the buffet was actually the best food anyway. Overall a lovely hotel, friendly staff -would recommend!

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ExploringtheGlobe123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 23 July 2014 via mobile

Can't say enough about this resort...the people, the food, the service was amazing!!! The staff is great, they know you by name after meeting you once. Stayed in oceanfront suite in building 1, which is furthest from the dining areas, but it was not a bad walk. The beaches are amazing, there was never a day that I could not find a chair by the beach or the pool. Was only there for 5 days/4 nights and the front desk called our room three times to make sure every thing was fine. No musty rooms as people are saying, smelled a little when walking through some of the corridors. I think the people who complain about this resort will complain about any place they visit because nothing will please them. Negri is absolutely beautiful, and so are the people both inside and out. After visiting this resort, I have no desire to visit any other island or any other resort.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Leigh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tennessee
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

My husband and I traveled to Riu Palace Tropical Bay for the 4th of July holiday. While we traveled to Montego Bay many years ago (and were so disappointed we said we would never return to Jamiaca), we had never traveled to Negril. Because of the great last minute deal we found to Negril, we gave Jamaica another try. We were pleasantly surprised! Negril was absolutely beautiful! (It's well worth the two hour motor coach ride from the airport.) We have traveled to many all-inclusive resorts in the past, and this one was well worth the money. The food was typical all-inclusive (gets a little boring by the end of the stay). We did not try any of the a la carte restaurants (chose not to pack dress-up clothes). The beach was absolutely beautiful..... no problems finding a chair......spent almost the entire time in the clear, calm waters.......must look over all the locals trying to sell drugs. The only complaints we had about the rooms: very, very musty smell; the "ocean view" room was actually overlooking the restaurant; the "king sized bed" we paid for was two 3/4 beds (made separately and pushed together). Really?? We didn't come on vacation to sleep in separate beds. We only left the resort once. We took a taxi into town to do a little shopping and to visit Rick's Cafe. We do recommend visiting Rick's to watch the divers jumping from the cliffs. FYI: Don't buy liquor in town and haul it around all week. We found it cheaper at the airport. To summarize...... the resort would definitely be a good 4 or 4.5 star resort.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 2mholts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warner Robins, Georgia
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

Another wonderful vacation at the RIU! Great service and accommodations. Great food, always clean with turn down service at night. The ocean is one of the most beautiful we have seen. Our biggest draw back is the distance from the airport. One and a half hour drive each way. Our departure flight home was 11:00 am. The shuttle service picked us up at the hotel lobby at 6:35 am, which made for a very long day! That was without having to pick other travelers up along the way. I recommend staying at this resort!

Room Tip: All of the rooms have oceanview (as far as I know), that doesn't necessarily mean they are on or...
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  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Rgraham823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hollywood, Florida
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 22 July 2014 via mobile

Great food, good weather, lovely staff, beautiful beach, great pools and awesome boat trips. Take the boat trip to Rick's Cafe, you will love it. Yes, jump the cliff if you have the guts and madness in you.

Make reservations for specialty dining early as there is limited seating. Do not do the buffet every night, try the steak house or Italian or Japanese. For the guys, do bring long pants for these restaurants as shorts are not allowed.

Stayed July 2014, travelled with friends
Helpful?
4 Thank Zeefoxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 22 July 2014

Rooms are ok beds hard and shower/tub is too narrow. No bugs in room which is good. Buffet was ok but specialty resteraunts horrible. Jerk bque excellent. Drinks below average . Clean grounds. Ocean clean but got bitten alot by jellyfish. Entertainment excellent staff works really hard to see you happy. Spa clean and refeshing really expensive but all resorts spa are overpriced . Beach vendors ignore them really annoying. Beware do not walk down beach to get hair braided or shop especially if a girl

  • Stayed July 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Princess0328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 21 July 2014 via mobile

Food - excellent
Drinks - excellent
Staff - excellent
Pool - smallish
Sun beds - plenty
Entertainment team - fabulous
Beach - perfect
Hotel shop - expensive
Rooms - average
Mozzies - lots
Spa - very expensive
Hair dresser - very expensive
Room service choices - quite poor
Maid service - excellent
Mini bar - excellent

As mentioned before the pool area is in need of repair and yes there should be toilet facilities closer to the pool bit other than that we had a perfect holiday.

These people in this hotel work very very hard and always have a smile.

I used both Spa and hairdresser great massage but very over priced compared to Scotland as was the hairdresser.

Take plenty OFF mozzie spray we used 3 cans in 2 weeks between 2.

Stayed July 2014, travelled with family
Helpful?
8 Thank Lesley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Tropical Bay

Property: Hotel Riu Palace Tropical Bay
Address: Norman Manley Blvd | Bloody Bay Beach, Negril, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Negril
#12 Spa Hotel in Negril
#13 Luxury Hotel in Negril
#14 Family Hotel in Negril
#14 On the Beach Hotel in Negril
#15 Top resorts Hotel in Negril
#21 Romantic Hotel in Negril
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Riu Palace Tropical Bay 4*
Number of rooms: 416
Official Description (provided by the hotel):
* Renovated in summer 2008 * Located in Negril, on Jamaica's west coast * On the beachfront * Complimentary sun loungers on the beach * 1-storey main building and 2-storey buildings * Victorian-style architecture * Surrounded by 47,000 m2 / 56,500 sq. yards of lush gardens * 7.5 km / 4.7 miles from Negril West End * 6 km / 3.8 miles from various shops * 80 km / 48 miles from Montego Bay airport ... more   less 
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Also Known As:
Riu Palace Tropical Bay Hotel Negril
Riu Tropical Bay Jamaica
Riu Palace Tropical Bay Negril
Riu Tropical Bay Negril Jamaica
Negril Riu Tropical Bay Hotel
Riu Jamaica
Riu Tropical Jamaica

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