Hotel closed for 3+ weeks and we not notified until we arrived on 10/11. We booked on 9/22 and now after reviewing Trip Adviser I see that someone else also had this experience on 9/17, which means the hotel was already closed when I made my reservation. Yet they still accepted my full payment and did not notify us of any changes until we arrived at the hotel where a security guard informed us that it was closed and we would be staying at the Beaches resort instead. Grand Pineapple is part of Beaches/Sandals so this was a sister resort we were shipped off to.


We did a lot of research and ultimately selected Grand Pineapple because we were looking for something quaint, smaller and intimate, and more representative of the local area. Grand Pineapple is located within close proximity to local Negril attractions so we were looking forward to walking around town. We are not the type to stay on the resort where they are all the same and you miss out on the local flavor.

Beaches is a wonderful resort if that is the experience you are looking for, but a mega- resort is everything we did not want. They have been quite accommodating since we arrived, this is just not at all the vacation we were planning and looking forward to.

My low rating for Grand Pineapple and Sandals/Beaches brands is due to the complete lack of customer service when they failed to communicate that the hotel was closed and our reservation was changed to a hotel with a completely different atmosphere and experience than what we had booked.

Clearly they were aware of this change at the time we booked since the hotel was already closed then. In spite of that we were still allowed to make the reservation and pay in full. When we arrived they had us booked at Beaches instead and when we arrived at Beaches the explained Grand Pineapple was closed...., so they were clearly aware ahead of time of the circumstance. However, they did not call us ahead of time to inform us of this change!!!!! If we would have been informed before we showed up at the hotel we could have packed appropriate attire for the more formal dress code at some if the Beaches restaurants. I would have considered postponing my trip if I had been give this information. What could have been an opportunity to spin this as a positive change and notify the guest that they were being relocated to another hotel and would be upgraded as a result was missed. This could have been a chance to turn this to a positive in the customers' experience but also reset their expectations before they left. Instead we were informed that we would be staying at a different type of resort when we arrived at the hotel.

This was not the vacation we wanted at all. I would question Sandals/Beaches/Grand Pineapple's commitment to customer service before booking at any of their properties if they elect not to contact their guests to notify them of such a significant change in their reservation. The amount of time elapsed between when the resort closed, they continued to allow reservations, and they did not bother to contact the guest demonstrate their disregard.

We went after reading reviews of promises of in room alcohol non stop fun/ activities etc...well that was not so. I have never been to a resort where the bar shuts down. They were great drinks when they were open. It was nice to be met by the guard who gave us a hug and said welcome home. A+ The food was alright some nights better than usual. DO NOT go anywhere unless you like getting harassed constantly for drugs. Im on vacation from being a cop last thing I want is to be grabbed pulled aside to buy drugs. Thanks to the one security guard Phillip Reid for keeping drug dealers away...the other guard was literally sleeping. Negril was great for introducing us to Dave, Bonnie, Preston, and local Phillip. Was cheap trip some areas showed it. ..not everything is included like they say.

My wife and I neeed to get away and spent a week here 2-2013 . This place is small , the staff gets to know you quickly and responds to your needs. It's not a five star but is very laid back and comfortable. Food and drinks aren't top shelf but are adequate. Don't be afraid to try some of the local restaraunts and food stands for some variety. They're reasonable and are out of this world. We tried the jerk chicken from the place down he road by the mall. $5 U.S, - enough for both of us - what a treat. Same with the soup place down the other side. Just a little shack but the locals line up 10-15 deep all day. A cup of soup that's thick as stew for about 1.80 U.S. Massages are better than expected and reasonable. Wouldn't hesitate to go back. Only draw back is that it's a ride back and forth to the airport. But the transport company made best of that as well with a couple nice stops along the way. When do we go back?