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“Nice Place, great time!”

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ClubHotel Riu Negril
Ranked #28 of 81 Hotels in Negril
Certificate of Excellence
Westlake, Ohio
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice Place, great time!”
Reviewed 6 May 2011

Stayed at Riu ClubHotel Negril for five days in April 2011. Had a great time! The rooms are clean, the staff was friendly, the pools and beach are amazing! Great snorkeling right off the beach---lots of different fish and rays.

Things are a little laid back, so sometimes it took a while--to get towels, mini-bar filled, etc. so I'd suggest you bring a couple of your own beach towels.

Food was good, Sir Andrews and the Steak House were the best of the restaurants. The Brazilian restaurant was dissappointing....skip this one if you can. The buffets were good, we could always find something good to eat! Check out the singing bartender at 8:30 pm in the lobby bar....what a great voice! Also, bring some large plastic or insulated cups for hot and cold drinks....you'll save a lot of trips back and forth to the bar!

  • Stayed April 2011, travelled as a couple
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1 Thank Dean0923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Kingston, Canada
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 May 2011

We stayed there for 3 nights and it was just ok. It was less than what we expected, the service was ok. The food could have been a allot better. My wife had to call reception 6 times just to get some towels in the room on check in, no extractor in the bathroom so it steamed up every time you took a shower. The shower didn’t work when we checked in to the room had to call maintenance. We had to make reservations for two restaurants on both occasions we booked for the 9pm sitting, on the first night we turned up on time and had to wait for someone to seat us, then she turned up 5 min late and told us that she is working from her time.....and our watch was showing the incorrect time, even though other guests were all there waiting to be seated, the service was slow and the staff seemed to be confused the food was disappointing. The second restaurant was much better with service but the food was cold and we were disappointed with the preparation and variety on the menu. The Sauna was good however the indoor Jacuzzi did not work the heaters were not working so we had to have a cold Jacuzzi, the Gym was average small and limited. The Club was ok, could be better.

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  • Stayed April 2011, travelled as a couple
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1 Thank niya001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 May 2011

My sister and I stayed mid April. We had a wonderful time. The baech and the bay=amazing. Resort was very pretty. Swim up bar = fun. Staff was very nice. We did do a lot of tipping -most likely more than we needed to (lesson learned). Buffet was really good. We had reservations at two of the restaurants (ok- wouldn't waste time standing in line for reservations- buffets where just fine). Our room was nice. Tipped but did not get what we asked for ??? Room was a little far from everything-but really with all of the eating and drinking we did - the exercise did us good. Entertainment staff was just that ENTERTAINING. Although the entertainment ended too early.(Disco small and a little boring). Very much audience participation. Again this was our sister vacation and women traveling without male companions will get approached a lot. Does not matter if you tell them you are married. We would definitely go back. But might stay somewhere else just for a different experience.

  • Stayed April 2011
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Helpful?
1 Thank beachnutt01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Ontario
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 May 2011

Have to write review to make up for all the trash people have been putting up here. I just got back with my wife and another couple. We have nothing to complain about. The place is beautiful, the food is decent (especially the jerk chicken).

The staff are super friendly and nice. I will admit the entertainment was so bad but I don't go for that however some of you might. The drinks are watered down but I'm convinced its for the better because it is so hot there some times and dehydration would suck.

Rooms were clean and fine, maids are best to tip for a consistently well kept room with a fully stocked fridge.

The beach was so amazing, shallow clean water, I'll miss that. The pool bar is fun too. Anyways, bring a good attitude, it's gonna be Iiiiiryyy, Ya Mon.

If you think you're worth 5 stars and want that kind of service its called tipping!!

Room Tip: pay for it
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  • Stayed April 2011, travelled as a couple
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Helpful?
6 Thank NM_Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
home
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 May 2011

The key to a wonderful stay at Riu Negril is definitely treating everyone with respect. If you believe that complaining loudly will get you what you want, don't stay here. This was our second trip to Riu Negril, and our 10th trip to Jamaica. I was very worried after reading the negative reviews, but was instantly relieved when we arrived.
Our flight was wonderful. Thank you USA3000 and Apple Vacations. We left Easter Sunday, and I was expecting some delays, but our flight arrived early. Check in was extremely quick and efficient. There were 5 in our group, including two teenagers and my husband's mom. We had rooms right next to each other that had an additional small hallway with a locking door. We were able to leave our room doors open and shut the hallway door at night. Nice bonus. Our room had a true king bed and another twin for our daughter. The other room had two full size, perfect for our two other family members. There were some things missing, pillow cases and one bath towel, but I simply left a note and $3 for the housekeeping staff, and we were taken care of the entire trip.
Agreed that the shampoo and soap sizes are tiny, but just bring your own from home. Room was made up and kept extremely clean by noon every day. Air conditioning worked great, and we did use it daily.
Overall, food was excellent, drinks were wonderful, staff was amazing, service was quick and friendly.
I will be posting more detail, but really wanted to comment quickly due to the horrible, negative reviews.
As for the title of my post, if you make a point to be respectful, kind and friendly with the staff, they will go out of their way to make sure you have the best vacation possible. We never felt the need to tip, and received great service whether we gave a small tip, or not. If you take the time to engage in conversation with the staff, you will find they are extremely accomodating. People who were rude or pushy may not have had the same quality experience.

  • Stayed April 2011, travelled with family
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Helpful?
3 Thank bookedforjanuary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watertown, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2011

what i thought of the hotel riu. For starters i would never go to riu again. The food is terrible,maids could be alot quicker.i would love more shade like set up some cabbanas.the front desk was rude,for example,i brought a family of four to the riu they give you theese things called towel cards,you give a card for a towel for a card you lose your towel twenty bucks. so much for all inclusive.overall the worst thing was rudeness.NEVER AGAIN!!!!!!!

Room Tip: go someplace else.
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  • Stayed April 2011, travelled with family
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Helpful?
1 Thank michelle201173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 April 2011

Went as a family of 4. They had everything for all age group. The staff were all wonderful and no matter where you are on the premises or what time of day there is always someone to provide you with information or greet you with a smile. The food was excellent and the entertainment was just great! There is no need to go off the premises because there is constant entertainment around the clock. Must say a specifice thanks to the entertainment crew - they are the best! They make you laugh, play and bring out that side of you that has been hidden away in your everyday husstle and bussel in life. Evryone should try this hotel. None of us wanted to leave. I'm planning my return trip already. A must visit resort..

  • Stayed April 2011, travelled with family
    • Value
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Helpful?
2 Thank Charms9_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ClubHotel Riu Negril

Property: ClubHotel Riu Negril
Address: Bloody Bay Beach | Norman Manley Boulevard, Negril, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Negril
#21 Top resorts Hotel in Negril
#21 On the Beach Hotel in Negril
#37 Romantic Hotel in Negril
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — ClubHotel Riu Negril 3.5*
Number of rooms: 420
Official Description (provided by the hotel):
* Newly renovated in November 2015 * Located on Jamaica's west coast in Negril * Located on the beach front * Complimentary sun loungers on the beach * Main building and four 2-story annexes * Surrounded by 45,000 m2 / 56,000 sq. Yards of lush gardens * 9 km / 5.5 Miles from Negril's West End * 7 km / 4.4 Miles from various shops * 80 km / 48 miles from Montego Bay airport * Credit cards accepted: MasterCard, Visa, Diners ... more   less 
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Also Known As:
Riu Hotel Negril
Rio Negril
Riu Negril Jamaica
Riu Resort All Inclusive Negril

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