The awesome staff at Azul Sensatori are by far Karima's best asset and the only part of the resort that deserves a 5 star rating at this time. It would be our hope that Azul's management recognizes and appreciates the quality of their staff, as it was they who made our stay a memorable one.
As in other reviews, construction was not an issue at all and definitely did not impact our stay or the essence of this review. It is unfortunate that they lobby area isn't a gathering place or utilized much except for people on the one computer/ using WiFi, which is free here and expensive in your room!! - or for reception, tour bookings or the coffee bar. This resort does have work to do if indeed they are to ever attain a 5 star rating.
Unhappy with the location and swim out room that was first assigned, Dacia had found us another that was much better...thank you Dacia as that was most appreciated. Understanding that they are working with a renovation of an existing infrastructure - kudos for what they have done. However, please note that the rooms are small and somewhat dysfunctional as well as lacking in certain amenities that seasoned travelers of 5 star resorts are used to. The bathroom had no doors on the shower/toilet area, and we are most grateful to Gabriel (maintenance manager from the Mexico properties), who arranged to have these installed just hours after requested. The showers lack anywhere to put your shampoo - etc., other than a small cut out area for the soap to sit. The closet was inside our bathroom and we found the shower doors kept the humidity more inside the shower and less in our closet, as well as water off the bathroom floor. The doors to the closet are huge and not well thought out as it's difficult to get at your clothes from the side that has the shelves which is also impeded by the sink table. There are two shelves and two drawers in this area, however, one of the drawers houses the in room safe. We had no full length mirror, one super skinny towel bar (table underneath sink area for towels which was more of a pain than anything) and the closet rod to hang your clothes on is a long aluminum bar that bowed and fell twice! There are no dressers to unpack your clothes, as I do not like to live for 2 weeks out of a suitcase and those did said there was no room to lay out a suitcase anyways. Table between the bed and patio doors has two sliding shelves on one side and your bar fridge on the other. The comfy chair in front of the patio door encroached on the doorway. Ladies, the bathroom has halogen lighting above the makeup mirror was not good for makeup application. Swim out area of the main floor rooms was wonderful! We loved the half moon lounge / table & chairs under the roof area and the lounges by the pool are awesome. Definitely the way to go if you can. The beds were comfortable and our housekeeper, Marion was the best!!! Thanks Marion for everything, including my 'special gift on the bed'!
The food, in all restaurants was unquestionably delicious, however far from being gourmet! While we were there, management was already making changes to their menus. The wait staff - outstanding! Honorable mentions to Carole, Simone, Dameon, Neville, Carmeta, and Fabian - for your exceptional service. Thank you all for your warm greetings and hugs - it was a genuine pleasure to meet and chat with all of you!
While being seated in these restaurants, the lighting was so bright and directly overhead, especially around the perimeter of these rooms, that there was absolutely no ambience - you might as well have been sitting at a fast food chain restaurant! Dimmers would work wonders...
The entertainment area for this resort is very small, outdoors and has no stage/amphitheater. Entertainment staff, O'Ryan and Kevan are a hoot, both with exuberant personalities and we had a so much fun with them! Booked entertainment, with the exception of the SilverBirds Steel Band and a nightclub singer/band, were lacking at best and it was the staff that made entertainment time enjoyable. We didn't partake in any daytime activities.
Bars and Beach Service:
The 7 Mile Bar is outside and used much more frequently earlier in the evening, probably due to a very sweet bartender named Alee, than the Nesta Rasta Lounge upstairs beside the Ackee Restaurant. It's a shame because Alphonso, is the bartender up there and he's terrific! We spent many an evening, just us and him, chatting away before others caught on and the bar turned into the nightclub after 11pm.
The daytime beach bar/beach service was really appreciated. On the beach I would wait for Kedian, as she mixed my drinks perfect to my taste. Shadrique and Christina was wonderful as well, everyone always with a big smile on their beautiful faces.
Beach, Pools and Lifeguards:
The best stretch of beach on that part of 7 Mile - always super cleaned by the lifeguards early and continually each day! Loved the beach beds and the availability of lounges that you can move around on the beach. We loved a spot under a grape tree, as there are not many trees on the beach and no palapas for shade. Lifeguards O'Dane, Richard and Gary are great - honest, caring and very attentive should you not find a lounge, they would find one for you. We had many conversations with them while they constantly had their eyes scanning the beach to keep patrons safe. Way to go guys - you are amazing! The pool to the swim out rooms is much narrower and smaller then we expected, however, very well maintained and because we took a swim out room, we enjoyed using it later in the day once we returned from the beach.
The spa is not yet open, but they do have a spot on the beach where I got one of the best deep tissue (which I requested) massages from Natasha. She has hands of gold! Every time we travel I use the spa facilities and was somewhat disappointed when I heard that the spa was not going to be open, however, delighted when I was able to have one on the beach. Relaxing listening to the ocean waves - you don't even realize that others on the beach are around you.
All in all, we really did enjoy our time at Azul Sensatori. We love Jamaica and it's people. It's not the first time that we have been travelled to Jamaica and it definitely won't be the last. We already miss the staff that we connected with and the other travelers that we spent time with.
I hope that you found this review to be helpful and informative... HAPPY TRAVELS!
- Official Description (provided by the hotel):
- Situated on a coveted stretch of Negril's world-famous Seven Mile Beach, Azul Beach Resort Sensatori Jamaica is a pristine paradise where couples, families, friends and colleagues can reconnect beneath brilliant blue skies and tropical sunshine. This oceanfront hotel offers spacious, contemporary oceanfront accommodations, with special adults-only sections dedicated exclusively to romantic honeymoon suites. You'll find a variety of restaurants serving masterfully prepared and artfully presented International cuisine, enhanced by breathtaking ocean views. There's a world-class spa. Premium liquor. Live entertainment day and night. A near endless variety of activities on land and in the crystal clear waters. And supervised programs for kids and teens designed to make sure everyone has a great time. ... more less
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