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Azul Beach Resort Negril by Karisma
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Reviewed 27 May 2014

We just come back from our first time holiday in Jamaica. The hotel has been recently renovated to a very high standards. We were upgraded to 2 bedroom flat as all other rooms were booked. It was the most comfortable and relaxing room with a huge and comfy bed. The rooms were clean, spacious and towels were changed daily. TV provide variety of channels including sports channels.
We were spoiled for choice as dining in restaurants is concerned. You can choose from buffet to ala carte or a mixture of both in several restaurants with different themes, on Wednesdays and Saturdays there were beach dinner parties, weather permitting , in addition one of the restaurants was kept open for people who choose to dine indoor. The restaurants staff and chefs were most helpful and went out of their way to cater for our vegetarian diet.
The hotel complex is well guarded as there are electric gates at the front and guards on each side of the beach who check the identity of any guest who wants to walk on the beach.
There are lifeguards watching swimmers all the time and the activities centre provide a variety of water sports. Sailing is recommended.
Room for improvement:
1. There is no limit on the number of beach towels you can use. This is open for misuse as several guests used several towels each. This caused shortage of towels in the afternoons and early mornings. There should be a policy for borrowing the towels.
2. Non alcoholic cocktails consisted mainly of flavoured syrup unless we specifically asked for fresh fruit juice. No list was available for non alcoholic cocktails as compared with alcoholic drinks.
3. It is better to provide a written menu at the entrance of each restaurant so the guests can make their choice without the need to ask staff.
4.the beach needs parasols to protect from the sun. Also there is little help from the attendants at the seaside especially at the periphery of the compound.
4. Night entertainment maybe improved by providing more folklore traditional shows.

In conclusion it was one of the most enjoyable hotel stays that tempted us to return to this hotel in the future.

Room Tip: This is an academic question that TripAdvisor team need to reconsider as the allocation of rooms is outside the travellers' control. In our case we were given room numbers at the airport. In ant case try to be away from the pools areas where the night entertainment is held.
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank fatin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

What a wonderful place. We have been lucky to stay in some lovely place before and some great hotels, but we have never been treated as well or relaxed as we did here. A few minor niggles. The Wifi is an extra charge away from reception, there could be more drawer space, and somewhere to hang wet towels in the bathroom, however, all minor things.

Lovely comfy bed, great beach, and good food. We loved the Ackee restaurant, and Garfields for lunch. But, we did not get a bad meal from anywhere. The food could have been a little hotter heat wise on occasions.

The beach is lovely with some great walks. The beach sellers are pleasant and want to speak and show their wares, but they were never pushy.

There is a fabulous acoustic guitarist that plays by the pool by block 5000 from 6pm a couple of nights. He is really brilliant and worth listening too. We thought he should really be on the main stage he's so good.

But the real jewel here, are the people. The staff cannot do enough for you and are just so lovely. They made the holiday for us. Thank you.

Stayed: March 2014, travelled as a couple
11  Thank Denise2104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2014

The Hotel? Easily a 5* review. The resort was fantastic, the people went out of their way to help you and the reps were just lovely! The food was scrumptious and I am 100% certain I put on loads of weight the food was just so good, There's a wide choice of restaurants, each and every one wonderfully staffed and beautifully decorated. The all inclusive drinks were equally yummy with a few off the menu drinks (Try 'Bob Marley' [the blend not the shot] and 'Jamaican Smile'). Also, there is always food round the clock, when one place closes another opens, not to mention a 24hr room service menu. The beach was sandy and lovely and the sea water was refreshing and at some times even warm. It was not unpleasant and even the pools, which were at a lower temperature than the sea were a nice temperature. The rooms were lovely. I stayed in a 2 bedroom apartment which had fine interior decorating and will inspire my future home! The aircon was a little difficult to figure out but other than that there were no problems whatsoever!
A few words of caution however. Be careful. There were a lot of security guards wandering around the resort moving buskers along, they do it very calmly and are friendly but it was a bit jarring at times to see so many. It made me wonder why they were there in the first place as the resort was so chilled and relaxed. Then I went off resort. The stall owners are pushy as hell and try everything to get a sale out of you it's quite annoying. If you want to shop go only to the Times Square Mall, not markets or stalls, they are a lot less pushy there. I would also recommend only going on one excursion and that's any involving the Dunn's River Falls. I went on 'Cool Runnings' which also included a party catamaran and snorkelling which was fun! I would only leave resort once for the reason that it can be a bit intimidating off resort not only because of the pushy shop owners but the people in general. I heard some horror stories from other guests about muggings etc. It's not worth it. I also witnessed the aftermath of a car accident which disturbed me for a good few hours afterwards. Speaking of cars, everything is MILES away. The Mall is the only thing nearby. If you want to visit the Dunn's River Falls (which I highly recommend) be prepared for a 3.5-4 hour coach journey!
Long story short, DON'T GO OFF RESORT ALONE AT ALL!!!! (That kind of tarnished the experience a little bit for me in all honesty).
So in conclusion:
- RESORT IS FANTASTIC I LOVE LOVE LOVE IT!
- Avoid going off resort if possible, do one excursion if you really want to.
- NEVER EVER EVER GO OFF RESORT ALONE!!!!
- Rainy season starts in May so be prepared for a lotta rain after April!
- Times Square Mall is the only place worth shopping at (and it's mainly souvenirs and rum)
- Enjoy yourself and be safe!

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
14  Thank Tina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2014

We stayed at this hotel from May 9th to May 23rd. We are a couple in our late twenties and as a guideline for this review I will state we have previously stayed at other high end carribean resorts including el dorado royale, excellence and luxury bahia principe. We booked through thomson and paid for a swim up room in the multi generational section.
Upon leaving the airport we were taken to a small mini bus with 3 other couples from the same flight going to the sensatori. On the bus we were given a welcome pack with a few check in details and our assigned room number by thomson rep Latoya. The bus journey took around an hour and a half, passing through some small towns and some beautiful scenery.
Upon arrival at the hotel we were greeted with a glass of sparkling wine and a refreshing towel whilst we saw the beautiful sunset from the lobby for the first time. (I was a bit surprised at how close to the main road the hotel/ lobby is)After a swift check in we were taken to our room with a brief description of facilities available, restaurants, towels etc...
The room itself was quite small (compared to other rooms we've had in the carribean) and decorated to a minimalist feel housing all the mod cons you could desire. Large tv, huge bed, mini bar stocked with beer, 7up, Pepsi and banana crisps, very good air con, tea and coffee facilities and an iPod Dock/alarm clock. The bathroom was very nice with gold tile, huge shower with rainforest shower head, two sinks and large wardrobe containing the laptop size safe. It's a bit strange having the main clothing storage in the bathroom but you soon get used to it.
Our room was 4103 and having looked at all the other swim up rooms I would say it was one of the best! On our swim up terrace we could clearly see the beach, sea and swim up bar looking out over the pool.
There seems to be fairly blurred lines over the adults only and multi generational sections, we personally would not pay any extra as there were very few children when we were there and we saw next to none in our swim up pool over two weeks.
Food was very good but perhaps not "gourmet" as implied by the resort. Having said that, most meals were really good with standouts coming from the Italian restaurant and Garfield's. Desserts never quite reached the standard of the main meals but no big deal. The Buffett was great for breakfast and lunch but had few choices for dinner so we didn't use it much in the evenings. The "gourmet" corners were great for a snack and the coffee shop had great cookies, sandwiches, cakes and iced smoothies etc...
Drinks on the whole were very good with top brands such as jack Daniels, Johnny walker black label, absolut vodka and baileys all part of the all inclusive package. There were a range of original cocktails available at each bar with happy bartenders willing to make anything you could wish for.
Which brings me to the staff. The staff here are what make the resort. Genuinely happy, kind people who enjoy a conversation and getting to know the guests. In every aspect of the hotels workforce there are people who stand out and make your trip as enjoyable as possible. There are too many to name but a big thank you to Dwight, stashane, Omar, feron, Andre the lifeguard, markon, Vincent, Fiona and the many more I could name. The hotel is fairly small (150 rooms I think) so over two weeks you see the same faces and get to know staff/guests as friends.
The beach is beautifully kept with next to no seaweed, debris and plenty of staff keeping it that way. The sea is a beautiful calm blue with next to no waves and stays shallow for quite a way out. Some of the beach sellers are a bit annoying but will leave you alone after a polite no. Watch out for roger ; )
The clientele of the hotel at the moment is quite mixed. I'm not sure if this is because it's newly opened and people are trying it out but the hotel doesn't quite seem to know what it is. It attempts to cater to couples, families and seemingly quite a few party animals. Having said that it was always a nice atmosphere around the resort, with everyone happy and having fun. All in all we had a great holiday and probably a more social holiday than we have had in the past, which was no bad thing. Jamaica is a beautiful place full of lovely people who are proud of their culture and want you to enjoy your time spent there and Negril is the perfect place to stay whilst on the island. For a hotel that has only been open properly for a month the sensatori is doing exceptionally well with plenty of senior members of staff around looking for feedback to improve the facilities further. We tend to not re-visit hotels as we like the change each year but it would be interesting to see how the hotel is doing a year down the line when fully settled and in the swing of things. Seeing as though we were there within 3 weeks of it opening you couldn't tell. It already felt like a well oiled machine so I suppose things can only get better for them!

Paul and Sophie

Stayed: May 2014
17  Thank sophakb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2014

We have just got back from a two week holiday. We were on second floor of block four. The hotel, rooms, pools, pool areas and beach are all kept spotlessly clean and tidy. We enjoyed all the meals in all restaurants, drinks from bars and coffees etc. We had rain everyday that we were there, usually during the afternoon, this didn't spoil our holiday as we would probably have burnt to a crisp if out in sunshine all day. The beach and sea were beautiful, we saw sting ray swimming by on a daily basis. The holiday was very relaxing. We have minor negatives:- which was the greeting process in restaurants which was over the top, almost like being read to from a script every day, would of liked a Jamaican greeting rather than American. Also finding a tea pot, teaspoon and salt and pepper seemed to be tricky for staff on most days. The staff were all very friendly and helpful, and couldn't do enough for you, Anna was particularly good at problem solving. If we were to go back I would give it a couple of years to settle down and get a bit more of a Jamaican vibe as this is why we went to Jamaica.

Room Tip: Up higher away from water fountain noises which became a bit annoying whilst trying to enjoy hotel music
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank KarenHarry_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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