On arrival after a long flight, terrible experience through customs and a bumpy transfer you final realise your in paradise. Greeted with a cold scented towel and a glass of sparkling wine. The view at reception out into the Caribbean Sea is breathtaking.
Pools are lovely, beach is like a postcard picture and sunsets amazed me everyday.
Staff work unbelievably hard to make your stay enjoyable, I'd love to mention every member we felt exceeded expectation but every staff member are just amazing and are a real pleasure to be around, management should be proud of such a great team from dining staff to reception and entertainment to cleaners I can't say enough about them, they made our holiday!
So only bad point I have to mention, I feel horrible for adding this negative comment about such a great holiday but feel I need to for future guests. Our problem was with the guest relations, we booked our trips with them. Felt like they weren't interested in us and more bothered about taking our money, I understand it's business and that's what it's all about but just the service wasn't great in my view. So we booked dolphins at a cost of 300usd not the cheapest trip but felt this would be an amazing experience, unfortunately the days leading up to the trip date my partner fell ill, not seriously ill but she felt she wouldn't enjoy the trip with the way she was feeling and didn't want to spoil a day so we decided to cancel and chill out instead. I thought we would maybe lose a small percentage of the trip fee for inconvenience ect. Which I prepared for but having given more than 24hrs notice that we couldn't attend I atleast expected a refund but we were told we would not get anything back at all. We did not go, we didn't use the service and they had more than enough time to cancel any busses ect. So no charges would have occurred
My advice don't be pressured and feel you need to book trips right away, book them the day before there's loads of spaces and they don't fill up quickly as stated by guest relations. A company like thomsons can't get away with treating paying customers like this.
Don't want to end on a negative so il just say to anyone planning a trip to the Caribbean, please try Jamaica and sensarori you will be blown away by the whole experience.
- Official Description (provided by the hotel):
- Situated on a coveted stretch of Negril's world-famous Seven Mile Beach, Azul Beach Resort Sensatori Jamaica is a pristine paradise where couples, families, friends and colleagues can reconnect beneath brilliant blue skies and tropical sunshine. This oceanfront hotel offers spacious, contemporary oceanfront accommodations, with special adults-only sections dedicated exclusively to romantic honeymoon suites. You'll find a variety of restaurants serving masterfully prepared and artfully presented International cuisine, enhanced by breathtaking ocean views. There's a world-class spa. Premium liquor. Live entertainment day and night. A near endless variety of activities on land and in the crystal clear waters. And supervised programs for kids and teens designed to make sure everyone has a great time. ... more less
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