I really hesitated to write this review. There are some wonderful things about Catcha. The place is beautiful, the people (especially Andrea, Juliana and Kevin) are lovely. That said, our experience was not that great, although I have to say it was not all the fault of the Catcha staff.
To start, Catcha does allow children. I did not think children were allowed there, boy was I wrong. We had a very disturbing cliffs experience right after we arrived and this soured a lot of our visit. The problem in our case was not the child, but his father who couldn't handle the constant curiousity of his 6 or 7 year old and the little kid's desire to run all over the property, thus making it a miserable experience for them both.
Within our first hour or so we had the extremely unpleasant experience of hearing this man freak out on his kid - I'd like to think the slapping sounds we heard were clapping noises, but that was not all - he was telling him how he ruined the vacation for everyone, that he was a horrible kid, and other vitrolic ranting, it was really nasty. And loud - the screaming rant could be heard all over the property.
I certainly hope no-one has to repeat our experience, I just say think twice before you take your kids on the cliffs - it may not be the kids that end up being the problem.
Then let's talk about the room. We had Gemini I. The room itself is cozy, the bed very, very comfortable and plenty big enough for a couple and we had a couple of large suitcases. The bathroom is wonderful, except that every day our toilet backed up. Again - Catcha's fault? Not really, but the stench of pooh every day and having to walk across the property to go the the bathroom in the morning - kind of like camping, not something I like to do anymore.
Towels were a nightmare. there were NEVER any towels in the morning (7am, 8 am, 9 am, noon). For the first several days I turned my towels in as I think all people should - beach towels were available twice during our entire stay - once when we arrived and then around 5 pm on our last evening. None in the place you pick them up all day on the other days. I ended up using room towels one day 3, then kept our towels and let them dry on our balcony on our last night. Because I asked the front desk several times I got yelled at by the maid for asking about towels. I mean loud voice - yelling! This was a Catcha problem. They need to destress their maid service.
However, we then had a great experience with the maids so it was kind of crazy. Because of our issues, they moved us into one of the nicer units for the last night. The Star 2 bedroom upstairs. This was really sweet of them and they moved us lock, stock and barrel. However, something in the stain they use on new furniture makes me stop breathing and feel like I'm having a heart attack. So, I slept on the bed in the living room instead of with my DH the last night.
On our last day we got ripped off by a taxi driver recommended by the front desk. We wanted to get a route taxi to the beach. They go - "here's David, he will take you (and he had route taxi plates)". I said - we only want a route taxi to the beach, not a private charter. Then on the way down I chatted about how we loved taking route taxis. When we arrived at the beach I merrily skipped off to get a chair and left my husband with David. He got mean. My husband ended up paying $1000J just to get rid of him. Very unpleasant ending to our trip - DON'T USE DAVID IF THEY RECOMMEND HIM, NASTY GUY WHO WILL RIP YOU OFF!!!!! Another poster talked about a $10 charge to return from Rockhouse. It's less than a mile away, if you pay $10 you are probably being ripped off.
Our best experiences were at the restaurant and bar. The coffee in the morning and breakfast delivery were great. The food at Ivan's was the best meal we had the whole trip and again, the service and people at Ivan's were great. We loved Ben, the dog, and had brought him treats.
Overall, Catcha is obviously not our cup of tea. Unfortunately, after 4 visits to Negril I doubt we'll be back anytime soon after our most recent experience. We go on vacation to relax, not stress about toilets, towels, getting ripped off by cab drivers, yelled at by the maids or having kids beat in our vicinity.
- Official Description (provided by the hotel):
- There are many places to stay in Negril, Jamaica on the cliffs... ...but where else will you be pampered at a cliff property unlike any other on the planet... Catcha Falling Star Resort on the Negril Cliffs...Our lovely little Negril cliff resort property overlooks the beautiful Caribbean Sea. Catcha Falling Star is truly the "Gem of Jamaica". Nestled among the tops of the Negril cliffs of the West End with a spectacular view of the sea below will make you want to "linger longer" in Negril, Jamaica! These seaside cliff cottages capture the true essence and ambiance of Jamaica. Now yours to discover. . . A priceless experience! ... more less
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- Also Known As:
- Catcha Falling Star Negril