My wife and I found Villa Sur Mer on line while investigating affordable, but nice, places on an island to have our wedding. My wife worked tirelessly over several months to work out the details for our visit and planned everything so that it would be perfect for our family and close friends. There were 26 people in our group and we had the entire main house and several villas on the other side of the street. Unfortunately, our problems started stacking up from the beginning of our stay.
First, the cook we had coordinated to assist us with our pre and post wedding parties attempted to charge us a ridiculously high rate for his services. Although the owner, Peter, was surprisingly not in Jamaica during our trip, he called in and talked to the cook and his manager (Magonna) and apologized for their efforts to get additional money from us.
Second, after we had left Jamaica and were on our honeymoon, Peter contacted my wife and accused her of all kinds of fraudulent activities. The truth is that my wife and I were leaving Jamaica a day earlier than the rest of our party and I went to see Magonna to settle our tab. Since we were paying for ourselves as well as three of our family members, we wanted to make sure the bill was paid. My mother also came to that meeting so she could settle her tab as well. My mother and I spent an hour with Magonna and paid exactly what she asked us to pay without discussion. I would have paid whatever she asked. I thought everything was fine and left. We are all professional people and we don't have any interest in not paying people for their services.
Approximately four days later on my honeymoon, Peter contacted my wife and accused her of all sorts of horrible things. He said that he was going to charge us for a room that wasn't used, when whatever changes that were made were done by MAGONNA, not our party. He also said that our group underpaid Magonna by $600. He said he was going to charge the credit cards of each of the offendors (who hailed from all over the country and Bermuda) if he didn't hear from us immediately. Besides the fact that he was suggesting he was going to illegally charge people's credit cards, and besides the fact that he should not be maintaining personal banking information after the fact, and besides the fact that he obviously wasn't enough of a business person to communicate the charges to Magonna before he left the island, he should have begun the conversation by owning up to the fact that Magonna had made some sort of error. I asked for receipts so that we could verify what he was saying because Magonna had clearly labored over whatever the charges were for a long time before we left. He was resistant. I finally told him I would personally pay the $600 to avoid an effort by him to threaten the guests of our wedding. But it has left a horrible taste in my mouth because I feel like Villa Sur Mer made an accounting error and thought the best way to correct their error was to disparage, threaten and try to intimidate, me, my wife, family and friends for their errors.
I don't think they are bad people and clearly have a nice place. All of this ended in a horrible experience for my wife and I, however, and I wanted to share our experience.
Villa Sur Mer is a nice place to stay, but I have to admit my wife and I will never visit there again. It's really sad that we cannot even fully enjoy an important experience in our lives together because of bad business practices.
- Official Description (provided by the hotel):
- Situated in the stunning cliffs of West end Negril, Villas Sur Mer offers luxurious accommodations that offer privacy, and tranquility. Villas Sur Mer is only steps away from the cliff divers of the famous Rick's café or a short drive to seven mile beach. We offer unforgettable guests experiences that will leave you wanting to return again and again. Our six bedroom seaside villa is truly the jewel of the cliffs of Negril. It offers a personal Chef and housekeeper and each bedroom has its own en suite bathroom. The breathtaking views of the turquoise waters of the Caribbean Sea can be seen while sipping a red stripe at your own private bar, in the hot tub or lounging in our private pool, atop the private, most majestic Brazilian hardwood deck which will be yours for your stay. Across the road, we have several 1, 2, and 3 bedroom beautifully appointed villas nestled in a tropical garden setting. Each villa comes equipped with a kitchenette and each bedroom has an en suite bathroom. Sit on your private garden veranda and watch the hummingbirds flicker by.....or sip on a refreshing drink poolside at our cascading waterfall pool, with a super large Jacuzzi on another beautiful deck. Don't forget, we also have an underground cave walkway leading to an ocean deck that allows ocean access for swimming/snorkeling in the turquoise waters below. Enjoy a couple's massage on the deck in the am or pm, or yoga, or simply a sun worshipping experience like never before. A Villas Sur Mer vacation will give you long lasting memories that will have you missing Jamaica the moment you get back home. ... more less
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- Also Known As:
- Villas Sur Mer Hotel Negril