We recently stayed here for 1 night while visiting from out of town. We had read about the hotel in our guidebook and had borrowed a car from a friend, so we drove to the property to enquire about rooms available. You drive up this very long and rocky dirt road, not a problem if you have a decent car. There is a front guest area that has a beautiful view of the water amidst the jungle and trees, free coffee and tea, and some magazines, though very small.
The red flag arose when the reception woman came to greet us and looked us up and down and said "well, do you know about our prices?" I said that I had the Rough Guide, and had an idea of what rooms cost, but how much exactly? I had read that there were 'backpacker' rates (not true) that were less expensive. She then said "well how much is less expensive to you?", and gave us this sarcastic smile. I was pretty taken aback (let's put aside that my husband and I are both doctors in the US, no need to mention that the cost will probably not be an issue). Again, I asked how much rooms are and we can decide. She finally said that there was one room for 300 dollars, and when we expressed interest in seeing it, she brightened up and her entire demeanor changed. I felt like I was in Pretty Woman, being judged for not being able to afford a room.
We ended up taking this very beautiful, wooden room up on stilts that looks out into the jungle. The room had a small kitchen, shower, and wood all around. It is quite beautiful and looks out onto the jungle, making you feel like you're in a real treehouse. Pretty cool.
The problem was, it started to rain. And rain it did. In our kitchen, our bathroom, and in multiple areas on the floor. It was like a sieve, leaking in about 6 different places. We placed bowls under each leak. The only place that was spared was the bed. We let her know and she shrugged and kept laughing it off, telling us that "it depends on the slant of the rain", "it never leaks usually", "good thing it's not leaking on the bed", and "sometimes it leaks, sometimes it doesn't". Ha ha ha... No mention at all of switching rooms, giving a discount, etc. We sucked it up and slept in this swiss cheese of a treehouse, enjoying the view and the sounds but walking on water everywhere. I couldn't believe the room cost as much as it did. The only reason I didn't demand a refund was because my husband really loved the place and I didn't really feel like making a big fuss, and I knew that she would be totally resistant to this. I regret it, since we really should not have paid full price for this bungalow.
The other thing I thought was strange for a supposedly high-end place is that you feel totally abandoned after you check in. There is one person (see above) who manages the whole place, and she is sporadically around and available, so we would often look for someone and spend 30 minutes wandering around trying to find someone to help us with something. There is a sweet Jamaican guy named Baxter (Buxton?) who will show you around, but he doesn't handle any logistics, such as meals, prices, or enquiries about rafting, etc. This is all left up to the one and only Karla. I might have expected that someone show us the room (we were handed a key and told to go find the room ourselves after we handed over cash), tell us how things work, etc. Nothing. Also for a high-end place I would have thought there'd be some niceties that usually come with a B and B, a jug of water in the evening, an evening cocktail hour, etc. It was more like camping for a high price.
Overall disappointing. Not sure I'd stay here again but it was a gorgeous location and if it hadn't rained, I might not have felt so waterlogged. I wasn't very pleased with Karla's attitude and approach to guests and found her actually kind of annoying, trying very hard to make a small deal out of what was actually a big deal (a room that leaked water all night long is kind of unacceptable to me). There are better places I'd give my money.
- Official Description (provided by the hotel):
- Tucked away in the folds of the eco-friendly zone of Portland, where the shoreline hugs the sea and the nights glow as much as the days, stands the emblem of respite, relaxation and all things in between. It sits snugly among the trees, embraces the ideally cool temperatures and complements the natural habitat. It offers a peacefully endowed atmosphere, not uncommon to truly tranquil scenes and all those who enter therein can claim its soothing and rejuvenating powers. Kanopi House was created as the ideal getaway location and is unique since it offers no disturbance of its natural environments. Its structure also adds to its modern day charm and it is one with nature. Kanopi House features a certain inexplicable charisma which is further intensified by a secluded cove, blue lagoon, coral reef, surrounding rainforest and its one of a kind 'tree houses'. ... more less
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- Also Known As:
- Kanopi House Hotel Port Antonio
- Kanopi House Jamaica/Port Antonio