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Reviews (4,025)
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1,813
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All reviewsjetty barthe cottagesgarden cottagejasmine deltabeach attendantsdunns riveradult poolquiet poolwalk in wardrobemain barentertainment staffthree starnine mileholiday makersgreat holidayglass bottom boatjamaican restaurant
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1,456 - 1,461 of 4,025 reviews
Reviewed 2 June 2014

Its the first hotel ive been to where ive felt unwanted as if my being there was a pain. Its as if you have to beg to be assisted. Front desk service was so poor. Rooms needed better ventilation and to be more inviting.

  • Stayed: May 2014
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3  Thank slimHotelcritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

Expression “you’ve got what you paid for” was never more true, that here.
Impolite and downright rude stuff, poor choice of food with a quality leaving much to be desire. Dated rooms and overall impression that the place is falling apart and best days are long gone.
I don’t have high expectations when travelling and I’m kind of 3 star person myself, but even with my average expectation.
I will stay away from this resort in the future.
But than again - is there any future left for this resort?

  • Stayed: November 2013, travelled solo
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12  Thank Jack B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

What an amazing holiday my family and I had when we stayed in one of the garden cottages for two weeks. We didn't want to come home. Everything was excellent: food, entertainment, staff. What wonderful people the Jamaicans are. Can't fault this hotel. Very clean. Would love to go back: maybe one day.

  • Stayed: July 2013, travelled with family
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6  Thank Lisa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

Me and my now husband returned here for our second time to tie the knot where we got engaged. Every aspect of this hotel is great, from the welcome, the reception, the rooms, the bar, the food, the facilities and most of all the staff. Every single person we met was friendly and made sure that our holiday/wedding was special. All of the staff take great pride in their work and you really couldn't ask for more. This hotel is like a home from home to us, where we will continue to return to see the friends we have made out there.

This hotel is in a great location, with plenty of trips accessible within 20-30 minutes drive to Ocho Rios. As long as you like water, heights and culture, you will love this country!!

A tip to those who want to go to Jamaica.....you must go with open eyes and views, the people are friendly and just want to support themselves and their families. If you aren't interested just say 'No Man' and you will be fine.

We love this hotel, this country, and the people and are planning our third visit to this hotel!!

Room Tip: We stayed in a garden bungalow towards the far right hand side to the resort - beware, there is a nightclub right behind so couples with children may want to request a quieter location. Out hut number was 29.
  • Stayed: May 2014, travelled with family
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5  Thank Charlotte C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014 via mobile

I honestly don't know how people can say it's horrible. We have been to this hotel three times now, our fourth holiday is booked already after being back only a week! The rooms aren't exactly the most modern, but in all fairness they are used for getting changed in, sleeping in and showering in. every single stay the rooms have been brilliant, what we have asked for and cleaned daily. we stayed I'm cottages all three times and they are wonderful.
Reception are very helpful and attend to your needs as soon as possible, people saying they are slow and unhelpful are obviously thinking they're in a five star hotel.
Entertainment staff are amazing. work so hard to provide entertainment for all ages, Non stop fun day and night. Sometimes gets a little but samey but what do you expect when they do this job day in day out?
Restaurants are great, good range of food and fruit and salad bars are yummy!
We dined at the Thai restaurant twice and was lush, are everything and the service was really good.
Beaches are really clean and are swept all the time by the life guards and beach sweepers. The lifeguards are amazing too, always come a long for a little chat for a few minutes in the morning and work so hard keeping everything clean and floors dry.
There are a few free watersport activities available (canoeing, kayaking and a Catamaran which runs daily) again all great.
Overall for a 3 star hotel everything is great and we are glad to say we are returning in two months time!:)

Stayed: April 2014
2  Thank LaurenWhyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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