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“Great introduction to Jamaica!”

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Luxury Bahia Principe Runaway Bay Don Pablo Collection
Ranked #5 of 14 Hotels in Runaway Bay
Certificate of Excellence
Whitby, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great introduction to Jamaica!”
5 of 5 bubbles Reviewed 15 November 2013

What a great vacation! The Luxury Bahia Principe, Runaway Bay is a beautiful resort. The Staff of the Don Pablo Collection are absolutely the best. It is very clear that customer service is their top priority. Maria, Louise and Victoria were amazing and ensured our stay was everything we hoped it would be. The upgrade to the Don Pablo Collection was money well spent and included many, many service upgrades.

Room Tip: The Don Pablo Collection rooms are beautiful. Quiet? 24 building and the rooms are a little nicer...
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rhondajg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 17 November 2013
Dear Guest,

Firstly we would like to say thank you for trusting in us and give us the opportunity to host you at our Luxury Bahia Principe Runaway Bay Don Pablo Collection during your vacation in Jamaica, we feel proud of such a kind comments. Guests are very important to us; they are always in the top of our priority.

On behalf of our General Manager and all Team Members at the Luxury Bahia Principe Runaway Bay Don Pablo Collection we thank you for your valuable comments and we hope to have the satisfaction to host you again in your next trip in our, Luxury Bahia Principe Runaway Bay Don Pablo Collection a delightful experience in the Caribbean.

Warm regards,

Marvelis Symister
Luxury Bahia Principe Runaway Bay Don Pablo Collection
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2,099 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (807)
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1 review
5 of 5 bubbles Reviewed 14 November 2013

Thanks so much to the staff at the Grand Bahia Principe in Runaway Bay! The Don Pablo Collection is awesome; totally worth the extra money! Shout out to Garey, Deon and Donette! You all made our vacation and engagement so special!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashnicole872
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 17 November 2013
Dear Guest,

Thank you for your comments and your feedback so valuable for us and other guests who are thinking of staying in our Hotel. We have the commitment to provide quality service to our guest’s expectations, and it is a real pleasure for us to learn that we have archived our goal. This definitely strengthens our philosophy of seeking the highest level of and excellent service.

Once again thank you for giving us the opportunity to host you and being able to provide you an amazing vacation, we hope to see you soon at our Resort next time, to experience another enjoyable stay at our Luxury Don Pablo Collection Runaway Bay.

Yours faithfully,

Marvelis Symister
Luxury Bahia Principe Runaway Bay Don Pablo Collection
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Deerfield Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 November 2013

My wife & I have been to Jamaica more than 15 times. We have stayed in the Riu resorts & the Grand Palladium Lady Hamilton. We have come back now to the Grand Bahia several times just due to the excellent service of the Don Pablo team. We love the physical location as we rent a car to explore. Ocho Rios is 20 min where shopping is by far the cheapest. The food is good and they even book the specialty restaurants for you (if you are Don Pablo). The jerk chicken at Pisces is the best in Jamaica.
Overall, good food & location, the finest service in a hotel - the Don Pablo team PAYS ATTENTION to every detail. I think they even surpass the service of the RIU Palaces of which we have stayed in several.

Room Tip: Make sure to upgrade to Don Pablo - if you don't have children. The rooms are very quiet.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 17 November 2013
Dear David,

Thank you for your honest opinion. It is been a pleasure to host you at our, Luxury Bahia Principe Runaway Bay Don Pablo Collection and to know that we were able to surpass your expectation, your kind words of gratitude are very important for our staff members’ work improvement.

Once again we would like to thank you for choosing our hotel for your Jamaican vacation. We will be certainly looking forward to your return to make sure to provide you another wonderful stay in our Luxury Don Pablo Collection Runaway Bay an unforgettable experience in the Caribbean.

Yours respectfully,

Marvelis Symister
Luxury Bahia Principe Runaway Bay Don Pablo Collection
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Clarksville, Tennessee
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 10 November 2013 via mobile

To save you all from reading a lengthy review I will just stick to the quick good and bad points:

The staff was lovely with the upgrade to the Don Pablo collection. I would recommend the upgrade of you want to be away from the party crowd and the lobby with all the people. You have a separate room where you go for all your needs, when everyone else in the place has to go to the front desk. Plus you have a separate lounge if you need to access Internet, rather than in the lobby with the others and a private pool area so you aren't around drinking fools at the in-pool bar. (We like our privacy if you couldn't tell. :))

The room was very nice and clean. We did get some tiny bugs after we had room service one night, but after we cleared the dishes they disappeared.

The beach was a tad far from the Don Pablo Collection side of the hotel, so you'll have a small walk there. Prepare your kids for some European sunbathing (topless) in the regular beach area. It is frowned upon, I think, but it happened twice while we were there and our conservative raised kids were a little shocked. :) I recommend water shoes, especially for snorkeling and seeing the fish.

Food was decent at the a la cart but delish in the reservation restaurants - definitely try the Grill surf and turf.

Bring about two hundred USD for tipping, two swimsuits, good snorkel set and you are good to go. Leave beach towels at home - theirs are plenty big and work just fine and pack LIGHT!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Asteffentn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 15 November 2013
Dear Guest,

We honestly appreciate your detailed comments about your vacation in our Resort. We are pleased to know that we were able to meet your satisfaction and that you enjoyed some of our services provided in our Resort like the room cleanliness, the private pool area and especially our delicious Surf and Turf dish at the Grill restaurant.

We would like to thank you again for the praising words about our staff members; we always do our best to provide our guests a marvelous stay.

It was a pleasure to meet you and we are looking forward to host you again in your next trip in our Luxury Bahia Principe Runaway Bay Don Pablo Collection a wonderful experience in Jamaica.

Yours faithfully,

Marvelis Symister
Luxury Bahia Principe Runaway Bay Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maple, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 10 November 2013

Stay was for 7 days in the first week of November. Traveled with Air Transat vacations out of Toronto. Went with my girlfriend and it was our first and definitely not our last time in Jamacia

The hotel has great restaurants and great food. The Don Pablo Collection (aka DPC) is worth the upgrade every time.

You get luxury rooms, service and cuisine for your entire stay. The DPC staff are very attentive to their guests needs and make every effort to make sure your stay is enjoyable. I could not believe that the managers were actually coming out to the "exclusive" pool and beach areas to chat with the guests. That was very impressive and something I have never seen at any resort before.

With the DPC you get an exclusive lounge with free wifi, exclusive pool and beach area with butlers at your service to get you drinks and even come around with fruit sticks which were delicious. Marvalin and Tamara at the DPC beach area were fantastic. The DPC lounge and lobby were very well decorated and comfortable to relax in after a lot of sun. It even has a sweet smell of baby powder which i didn't mind at all. In the Lounge area the girls are great. my favorite was Lamoya and her beautiful smile. Always very welcoming when we walked in.

In conclusion if your travels take you to this resort i recommend upgrade to DPC you will be glad you did. Read online about all the extra things you get with it. We were not disappointed .

Room Tip: Don Pablo Collection Rooms are new, big and oversize balconies. Pick it
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Rocco V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 17 November 2013
Dear Guest,

We are delighted reading your comments about your stay in our Luxury Bahia Principe Runaway Bay Don Pablo Collection. To fulfill our guest’s satisfaction is our main objective, and we are proud to know that our goal was achieved this time that the services and facilities provided in our property, manager and staff professionalism impressed you. It is means a lot for us to see that we were able to leave you a wonderful impression.

We are very glad to know that you will come back to Jamaica and we sincerely hope to see you again at our Luxury Bahia Principe Runaway Bay Don Pablo Collection a 5 star delightful experience in Jamaica

Yours sincerely,

Marvelis symister
Luxury Bahia Principe Runaway Bay Don Pablo Collection
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Manchester, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 4 November 2013

We stayed at the Gran Bahia Principe from 17 to 31st October. We travelled with First Choice and was greeted by our rep Godfrey, who on arrival at the hotel ushered us to the Don Pablo lounge. I would definitely recommend the upgrade to Don Pablo the service was superb, they make the extra effort to ensure that your holiday is perfect. The introduction by our rep Godfrey was one of the best we have sat through, he advised us on all the excursions but we didn't feel that we were pressured into going on any excursion. The staff at GBP are a credit to the hotel and all most give a service with a smile and are so friendly, but as Godfrey said in his intro, Jamaica are 6 hours behind the UK and they don't intend to catch, so remember to relax sometimes the staff are busy and are on Jamaican time.
I would advise to take Jamaican dollars, we got a good rate with Asda money but check online at travelmoney.com, some had taken US dollars but if you changed these at reception you will be given Jamaican dollars in exchange and the rate will not be as good.
We e-mailed the hotel with our requirements which I advised you to do if you want a particular room or location, we received an e-mail back saying that they would try to accommodate our requirements but could not guarantee it. We were given exactly what we requested in block 24, 5th floor in a quiet part of the hotel in the far corner. (Room 24510) Block 24 has 7 floors and run from 24--1 to 10, all have a sea view but because they are on the side have a garden sea view instead of a pool/sea view. Block 23 has 18 rooms across in front of the pool which is on the left hand side of the hotel looking from the beach, in my opinion block 24 is newer and are just a little bit better.
Being in the Don Pablo entitles you to the exclusive area's by the pool and a roped off area on the beach. These area's have waitress service and again the staff were fantastic, Tina by the pool always had a smile and nothing was too much trouble and Tamara in the beach bar remembered our drinks and every time we had a beach day she came over to our loungers with the drinks we requested the previous day. This was without being tipped, even though we did tip the service was the same to those who didn't seem to.
We tried all the restaurants with the exception on the first Friday night which is lobster night in the buffet restaurant. We didn't have a bad meal in any of the restaurants but I could recommend the chateaubriand in the Don Pablo, the surf and turf in the Garden Grill and the show cooking in the Mikado. The service was a little slow in the Dolce Vita, but once again you are in Jamaica, no rush make an evening of it and enjoy. In the evening we tended to drink in the Don Pablo bar it is air conditioned has free Wi-Fi and also generous premium drinks. We even asked for a bottle of champagne for our room which was given without charge. The service again was excellent in here unfortunately I can't remember the bartenders name but we had some real nice chats with her and found out she had a son called Kyle. Thank you for looking after us, we tried to find you on our last night but couldn't see you at the other bar.
We only went on one excursion we wanted a relaxing holiday but we did go to Dunns River Falls which if you are steady on your feet I would highly recommend. Don't forget you towel, swim shorts, waterproof camera and a little money for tips, be aware that afterward you are ushered through stalls that sell souvenirs that can be subject to pressure selling.
The snorkelling to the left hand side of the wedding gazebo by the rocks is the best place with hundreds of fish, I took a hard boiled eggs which followed me when the realised I had food and even ate it out of my hand.
The only negative was that in our second the Palmyra restaurant which is open for breakfast exclusively for Don Pablo guests was closed for refurbishment. We had to eat in the main buffet restaurant and although they had reserved a section of the restaurant for us it was allot noisier and not as relaxing as the Palmyra which we had paid for.
In summary don't listen to negative reviews, if you stay at GBP go for the upgrade if you can and you will not be disappointed.

Room Tip: Upgrade to the Don Pablo and request block 24.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gstrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 10 November 2013
Dear Guest,

We sincerely appreciate your remarks about your last vacation in our Hotel. We are very proud to know that we were able to satisfy your expectations and we really appreciate your positive comments about some of our excellent services, especially our show cooking, snorkeling, and our delicious “Chateaubriand “at our Don Pablo Restaurant.

We would like to thank you again for praising words about our staff members; our guest’s acknowledgment is very valuable for us.

It was a pleasure to meet you and we are looking forward to host you again in your next trip in our Grand Bahia Principe Hotels & Resorts, an unforgettable experience in Jamaica.

Yours faithfully,

Marvelis Symister
Luxury Bahia Principe Runaway Bay Don Pablo Collection
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Charleston, West Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 3 November 2013

The service at Bahia Principe was outstanding. The hotel rooms have been neglected, but all the problems I encountered were resolved by the Don Pablo Collection Manager or her staff. If you go, certainly upgrade to the Don Pablo - it's worth every penny for their services alone. You also get access to pool and beach areas that are not as crowded and have bar service.

The vegetarian food was ok and they made every effort to accommodate my tastes. The wine selection could use serious improvement - the "premium" wine selection was poor and tended to be served hot. Since DP allows you unlimited a la carte access, get reservations at the Don Pablo restaurant as often as possible - definitely the best food at the resort.

The diving is really good - much better than I had been lead to believe was possible in Jamaica. There are no big fish and you'll see fish traps on the reef. Overall, it was well worth going and the dive operation was solid.

As a single woman traveling alone, I felt very safe here.

Room Tip: For the best views, the rooms on the front of the hotel are spectacular. Anything in the 11 or 21 b...
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  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DivetheW0rldUnder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 10 November 2013
Dear Guest,

Thank you for taking the time to publish your review about our Resort. We are glad to learn that the quality of our food, diving sport, and the excellent customer service impressed you and you had overall an amazing stay with us.

On the other hand, Thanks for letting us know the situation experienced during your stay, which allowed us to take appropriate action and solved them in a satisfactory manner.

Our guest opinion is very valuable for us and we really appreciate your suggestions and recommendations, please make sure that it will be taken into consideration. Once again, thank you so much for helping us to improve.

Yours sincerely,

Marvelis Symister
Luxury Bahia Principe Runaway Bay Don Pablo Collection
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Additional Information about Luxury Bahia Principe Runaway Bay Don Pablo Collection

Property: Luxury Bahia Principe Runaway Bay Don Pablo Collection
Address: Salt Coopers, Runaway Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Runaway Bay
#3 Family Hotel in Runaway Bay
#4 Spa Hotel in Runaway Bay
#4 Luxury Hotel in Runaway Bay
#5 On the Beach Hotel in Runaway Bay
#5 Top resorts Hotel in Runaway Bay
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Luxury Bahia Principe Runaway Bay Don Pablo Collection 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (free) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. Pueblo Principe: stores, live music, shows, bars and disco. Rooms 70 Deluxe Junior Suites Room facilities: Four poster king size bed or 2 full size beds Pillowtop mattresses Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting are with sofa Balcony or terrace with sea view Fully-equipped bathroom with separate shower, hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathro be and slippers Don Pablo Collection amenities Radio alarm clock with iPod docking station Flat screen satellite TV Coffee-making facilities Mini-bar Ironing set Beach towels in rooms 24 hour room service Butler service in rooms (available on request) Evening turndown service Pillow menu Safe (no additional charge) Internet and international newspapers and magazines in the Club House WiFi (additional charge) Aroma menu Bahia 'au Naturel' (over 18s only): The hotel has a nudist bathing area apart from the other areas ... more   less 
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Also Known As:
Luxury Bahia Principe Runaway Bay Don Pablo Collection Jamaica, Caribbean

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