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“Super friendly, clean and awesome food.”

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Luxury Bahia Principe Runaway Bay Don Pablo Collection
Ranked #4 of 14 Hotels in Runaway Bay
Certificate of Excellence
Moncton, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Super friendly, clean and awesome food.”
5 of 5 bubbles Reviewed 24 April 2014

From the second we arrived the Don Pablo services were evident. Always someone asking if we were "good", or "OK" ? The private pool area was sooo relaxing as was the Adult only dining. The food was amazing in every venue and a special mention to the Italian a la carte,...it was worth a second visit. Even though we are vegitarians there was ALWAYS a good food choice for us. Did I mention SUPER friendly place. I would chose Luxury Don Pablo again based on my experience. The single only negative was a broken telephone and the Butler had me a new phone within ten minutes. Ya couldn't get a repair thta quick at home!! Awesome trip! PS,..the private Don Pablo lounge is a great little hideaway for a coffee or drinks and has Very fast wifi unlimited for Don Pablo guests.

Room Tip: A third floor room is nice because U can follow the hallway right out to Don Pablo lounge or main Lo...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stuart K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarvelisS, Quality Deparment at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 25 April 2014
Dear Guest:

Please receive warm greetings, we are pleased to know that you enjoyed our our Luxury Runaway Bay Don Pablo Collection.

Thank you for choosing us. We are happy to know that we achieved our goal to provide an unimaginable experience to each of our guests.

Best Regards,

Olayensys Palmore,
Grand Bahia Principe, Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,098 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (807)
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Georgia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 22 April 2014

This was a surprise birthday trip for my husband and our 15th time traveling to Jamaica. In the past, we've always stayed at a Couples or Sandals resort so I was a little nervous booking a new resort. However, from the moment we arrived ,until the time we left, this resort far exceeded our expectations! Ms. Mills, Ms. Broderick, and Kenton went out of their way to ensure that my husband had a memorable birthday and we are so appreciative for all their work! Our room was lovely , the grounds were beautiful, the beaches were better than expected, the food was delicious and plentiful, and the service was always given with a smile. The only difference I could tell between this resort and Couples/Sandals was that this property is a little bigger and the selection of wines and premium alcohols is not as extensive as the other resorts. I would definitely recommend this resort to others looking to get a luxurious vacation for a more affordable price than Couples or Sandals. We would definitely come back! Thank you so much for a wonderful vacation!

Room Tip: We stayed in building 23 on the 6th floor with an ocean and pool view and were quite pleased with ou...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank bearmc2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarvelisS, Quality Deparment at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 23 April 2014
Dear Guest:

First of all thanks you for chosen our resorts Luxury Runaway Bay Don Pablo Collection for celebrated her husband’s birthday. It is a pleasure for us that you enjoyed more than your expectation and that you lovely our beach, room, ground and excellent food.

We would like to acknowledge your kind words about our staff your special mention of will no doubt also serve to motivate them.

We looking forward to welcoming back soon .

cordial greetings

Olayensys Palmore
Grand Bahia Jamaica
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Louisdale, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 April 2014 via mobile

We arrived at the resort by van and were quickly taken to the Don Pablo Lounge for fast check-in, just one of the special perks of upgrading to the Luxury Don Pablo Adults only section of the resort. This was just our 4th trip to the Caribbean and was the best experience to date.
The staff was phenomenal, Loraine, the Executive Assistant manager went out of her way on several occasions to see that we were pleased with everything. She is certainly dedicated to her job and we are thankful for the way in which we were treated.
The entire staff at the resort are the friendliest we have come across in our travels, the fact that they all speak English fluently is reason enough to warrant a return visit. The restaurant staff, cleaning staff, bartenders, groundkeepers and anyone we spoke to went out of there way to make us feel special.
We highly recommend the resort and hope to return next year.

Stayed April 2014, travelled as a couple
Helpful?
3 Thank Claire M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarvelisS, Quality Deparment at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 23 April 2014
Dear Guest:

We appreciate your valuable feedback about our Luxury Runaway Bay Don Pablo Collection in Jamaica.
It is truly a pleasure and we are absolutely delighted to learn that you enjoyed your stay at our Resort and because of the fact that we were able to provide you a fabulous time and unforgettable experience that you will treasure forever. Once again thanks for your special mention of Ms Loraine will no doubt also serve to motivate her.

We will be more than happy to host you and try to make your next stay even more memorable than the recent experience.

My best regards,

Olayensys Palmore.
Grand Bahia Principe, Jamaica
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Poca, West Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 April 2014

From day one the resort exceeded our expectations, and our expectations were already high. ive heard alot about the people of Jamaica, and they did not disappoint. the property is gorgeous, secure, and well layed out. water is clear and beautiful, the catamaran to Dunns Falls was a great trip, it included snorkeling and swimming in the prettiest waters, also plenty of rum, lol. the service though is what makes the resort. i felt as though i knew my butlers, servers, and waitresses. they always smiled and took great care of you. as a matter of fact, my wife and i had our pictures taken with quite a few of them before we left. we really loved the fact that at this resort you become "part Jamaican" they teach you their language, slang, and culture. they are beautiful people as well. i have to say i learned alot from them in just one week. "respect, my lady, yeh mon, no problem, and irie" were some of my favorite lingo i learned from them, but just the way they make you feel relaxed, and free is amazing. weather was beautiful, the entertainment at night in the village was exceptional. we went without our kids, since it was our 10th anniversary, but i would love to take them their next year. there are alot of programs for the kids, we found ourselves going to the entertainment early to watch the kids programs, lol. all in all Jamaica and the resort were Grand, just like the name of the resort. and we would like to thank Sanita at the Don Pablo desk for making our stay great, and we felt like we became friends with her, she was great! From Sanita, to our server Angella every morning, to our catamaran guide, "Lebron" to the check in desk girl Latoya, all the people were amazing, we will definately be coming back, hopefully our entire family can make it, cause i really want them to experience this place. Thanks Bahia Principe for an Awesome 10yr Anniversary, and thanks to the people of Jamaica. Yeh Mon

Room Tip: go with the Don Pablo
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skeener41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarvelisS, Quality Deparment at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 22 April 2014
Dear Guest:

We appreciate your special remarks in Trip Advisor about our resorts Grand Bahia Principe in Jamaica.
We would like to acknowledge your kind words about our staff your special mention of will no doubt also serve to motivate them. Thank you again for helping us to improve.
It is a pleasure to know that you learned several of our popular customs
Looking forward to host you in our property in the near future.

Yeh Mon

Olayensys Palmore
Grand Bahia Principe Jamaica
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Irwin, pa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 17 April 2014

Just returned.. This was our second time at the resort and it was as good if not better than our visit last year around the same time, with a few exceptions The good first. Loraine in the Don Pablo was excellant, she had everything we requested taken care of before we even arrived (Dinner reservations for the Ala carte for six of us and the rooms close to each other) Everywhere we went on the resort no matter the time of day, Loraine would be there checking up on things to make sure all Don Pablo guests were treated well.. Alwayne was our waiter in the Picasso every morning for breakfast and greeted us every morning with a smile.. On our departure he knew we were leaving early before the Picasso was open and brought us danishes in the lobby for the bus ride Truly went above and beyond. Now the not so good news. The Apple/Amstar reps told us to be at the lobby at 730. No vouchers were provided as they don't give them and the departure folks at the lobby had no record of us. If not for the bus driver for Tropical tours we'd probably still be there. The bell captain Tavor tends to wander away from his station leaving a void and no one to answer questions . There needs to be someone in charge to manage departures besides tour companies. Other guests with us who left later that day had similar experiences with the Apple/Amstar reps. Personally I will use private transportation in the future May cost a little more but they'll will show up

Room Tip: Makes sure you communicate your needs in advance of your arrival They will do there best to accomod...
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  • Stayed April 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Todd R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarvelisS, Quality Deparment at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 18 April 2014
Dear Guest:

We have felt honored when reading that you have chosen our hotel again for your vacations in Jamaica. We certainly appreciate all your comments about our staff your satisfaction is our best award. We are very happy to learn that once again we achieved our goal.
Thank you very much for your kind words about all our staff, we will ensure to transmit your comments to all them and especially to Ms Loraine about the excellent quality service. Also, we will take serious care of all your recommendations.
We will be more than happy to host you in our Luxury Runaway Bay Don Pablo Collection , on your next vacation.

Regards,


Olayensys Palmore
Luxury Runaway Bay Don Pablo Collection
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NewBrunswick
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 April 2014

First off I got to say a big thank you to Lorraine for making this 4th trip a special one for our 30th anniversary.
This was not the first time we stayed at the GBP, but our first in the Don Pablo section. Do yourself a favour and pay the few hundred bucks more for the upgrade. The GPB is a big resort but the DPC is a resort within a resort. Rooms have great views, the service is fantastic and staff are all amazing.
There is not much more positive that I can say about this resort from what has been said by other reviewers. I would like to send a few shout outs to staff that we felt went above and beyond.
Pool bartender Odain is one of the nicest young gentlemen that we have run across in our travels and an amazing bartender. Pool waitress Lateisha was always smiling and just plain fun to be around.. Marvelous Marvin in the main buffet was always there to great us with fantastic service. Ralston was a pleasure to watch. Whether he was working in the buffet or in the Palmyra he is the epitome of customer service. Our room attendant, Kerone, amazing and thank you for taking care of us for the week. The hardest working person on the resort has to be Daniel who works the pool area. This guy never stops and can predict the weather forecast for the day better than any weatherman that I have seen.
The only one downside that we can see as repeat guests is that the food quality in the ala carte has weakened over the years. However make sure you do the Thursday Night gala in the buffet. It was one of the best buffets we have ever run across in the Caribbean.
Will we go back...ABSOLUTELY !!!!
Once you go...you know

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jo-jeff-64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarvelisS, Quality Deparment at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 18 April 2014
Dear Guest:

Thank you very much for your remarks. We have felt honored when reading that you have chosen our hotel as fourth vacation in our company and it is thrilling to learn about the memories you keep from the first time you visited us, including recently the name of some of our staff members.
We certainly appreciate all your comments and we are happier to host you again in our Luxury Runaway Bay Don Pablo Collection. Looking forward to welcome you on near future.

Yours sincerely,

Olayensys Palmore
Luxury Runaway Bay Don Pablo Collection, Jamaica.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorchester, Ontario
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

We just returned from 10 days at the Grand Bahia Principe and agree it was the best resort holiday we've taken. Sure there were a couple of snags. Our first room in 24 block had view of a scrapyard and the highway but we were moved to a much better view in the morning. Although our new room wasn't in the Don Pablo area we had all the same amenities (more or less) and a much more central location.
The food was excellent at almost all of the al la cartes as well as the adults only buffet. The Jerk chicken by the beach was like Swiss Chalet on steroids! They have Jerk sauce of various hotness but as they were never labeled you took your chances. I am not a fish lover normally but I am sure I had the best fish of my life. Ask for some shrimp on the grill; It's never this fresh @ Red Lobster. If you see any coconut cream pie, snag it.
Grounds were clean even though it sometimes required as many staff as guests. Grounds men swept up leaves from around the pool all day, as the wind loosened up more. The washrooms reminded me of a Vegas hotel's. The gardens were not just maintained but seemed more lush (Probably a result o recent rain).
The pool service at the Don Pablo was excellent whether one tipped or not. Pool staff always had something going but were not pushy. In the evening the best kept secret was that Don Pablo has their own entertainment in the lounge by the pool. Hardly anyone was there. Nothing like ending the day slow dancing to live jazz as the waves lap the shore meters away.
The Don Pablo lounge has Wi-Fi, attentive staff and a not-quite-so-full bottle of Johnny Walker Black (also has Chivas and anything else you might want). We always grabbed some Rum Cream for our morning coffee on our way to our room.
We never used the room service other than ordering soda water a couple of times.
We would recommend the Don Pablo upgrade to couples who want to relax when they go on vacation without the hassle of booking dinners, fighting for cabanas or dealing with other people's kids.

Room Tip: Even though not "Don Pablo" rooms, ask to move to 21 block, 6th floor for the most spectac...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DorchesterBench
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarvelisS, Quality Deparment at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 18 April 2014
Dear Guest:

First of all we hope you had a good back home and thank you has taken the time to express your comments about our hotel Luxury Runaway Bay Don Pablo Collection in Jamaica. Thank you for your observations about your stayed in our property it has been noted and we assure you that we intend to look into your suggestions.
We are happy to know we have been able to fulfill, even surpass your expectations. Thank you for your kind words about the staff, service, view, A la Carte restaurants, buffet and overall the food,pool and the lobby bar.
We will be more than happy if you would like to re-evaluate to give us the opportunity to host you in our resort. Looking forward to host you again.

Best Regards,

Olayensys Palmore
Luxury Runaway Bay Don Pablo Collection, Jamaica.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luxury Bahia Principe Runaway Bay Don Pablo Collection

Property: Luxury Bahia Principe Runaway Bay Don Pablo Collection
Address: Salt Coopers, Runaway Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Runaway Bay
#3 Family Hotel in Runaway Bay
#4 On the Beach Hotel in Runaway Bay
#4 Spa Hotel in Runaway Bay
#4 Top resorts Hotel in Runaway Bay
#4 Luxury Hotel in Runaway Bay
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Luxury Bahia Principe Runaway Bay Don Pablo Collection 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (free) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. Pueblo Principe: stores, live music, shows, bars and disco. Rooms 70 Deluxe Junior Suites Room facilities: Four poster king size bed or 2 full size beds Pillowtop mattresses Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting are with sofa Balcony or terrace with sea view Fully-equipped bathroom with separate shower, hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathro be and slippers Don Pablo Collection amenities Radio alarm clock with iPod docking station Flat screen satellite TV Coffee-making facilities Mini-bar Ironing set Beach towels in rooms 24 hour room service Butler service in rooms (available on request) Evening turndown service Pillow menu Safe (no additional charge) Internet and international newspapers and magazines in the Club House WiFi (additional charge) Aroma menu Bahia 'au Naturel' (over 18s only): The hotel has a nudist bathing area apart from the other areas ... more   less 
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Also Known As:
Luxury Bahia Principe Runaway Bay Don Pablo Collection Jamaica, Caribbean

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