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“Grand Bahia and Don Pablo Collection is 5 star quality!”

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Luxury Bahia Principe Runaway Bay Don Pablo Collection
Ranked #5 of 14 Hotels in Runaway Bay
Certificate of Excellence
Tampa, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Grand Bahia and Don Pablo Collection is 5 star quality!”
Reviewed 13 May 2014

We recently stayed at the Grand Bahia Principe in Runaway Bay. Upon arrival, we were greeted and welcomed with more than what we expected. The food is amazing and the drinks are REAL drinks :-) I can't imagine a hotel in Jamaica with a better staff. From the lifeguards to the bartender Chris Green (Please hire him) at the pool bar, the service was unbelievable! If you are walking around anywhere on the grounds or even by the beach, we were promptly asked if we needed anything and asked about our stay in Jamaica. We went to Jamaica for my wife's Birthday and Mothers Day, decided to upgrade to the Don Pablo Collection. The manager was fabulous and worked her magic to get us one of the best rooms on the property. She provided us with a surprise and decorated the room with rose petals, balloons, and champagne for my wife's birthday, with us just mentioning that it was. They made the experience a solid reason for us to come back. Thank you Don Pablo Collection!

Room Tip: Choose the ocean view room with the Luxury Don Pablo Club (Upgrade)! Simply Amazing!
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Service
Helpful?
2 Thank Carlos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Guest Relations Manager at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 20 May 2014
Dear guest,

On behalf of our General Manager and all Team Members at Grand Bahia Principe Jamaica, we thank you for your valuable comments and we hope to have the pleasure of welcoming you again in the near future.

Yours respectfully

Helena Gomez
Luxury Runaway Bay Bahia Principe Don Pablo Collection
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Coral Gables, Florida
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 May 2014

We really enjoyed our vacation due to the awesome staff of the entire resort.
The Don Pablo Collection resident/ director manager Maria Bensenor give us a very warm welcome, we booked also our friends vacations they were coming from an other country and of course we want to have closes rooms as possible as we requested Maria made this possible, she also help me and my friend to plan her husband birth day celebration, every night after coming from Pueblo principe we found something beautiful in our room like petals around the room, chocolate strawberries, poems and much more.
Talking about the food..... Incredible, delicious, excellent quality, a wide variety, many restaurants to choose, enough time to enjoy every restaurant experience, sufficient open time of every restaurants.
The resort extremely clean, organized, secure, beautiful and comfortable.
The beach...... Very poor beach(small) but beautiful, turquoise water, every body goes to this one; The Don Pablo Collection do not have the own beach, they have a space with some ads to made private this area only for residents of the DPC.
We even found that the resort has a little private nude beach only to sunbathing because the beach is full of rocks, this small beach has a security person all day long as well of the whole beach and resort.
We do not recommend a rent a car, drive in the island is not easy due to the roads, they drive opposite sides, if you don't know the traffic rules, the languages it can became dangerous.
To go to any excursion we recommend to visit your tourist agent and if you don't have one don't worry you can find many in the resort. We only went to one tourist excursion, the Bob Marlin house, Ocho Rios Dam falls and Ocho Rios shopping market.
I have been in Punta Cana AMBAR resort and I can say both of them are excellent resorts.
The greatest of the Bahia Principe Resorts are the staff that made possible and unforgettable our vacations.
We will come back..........no doubt.

Room Tip: If you are going as a couple or like quite place choose only adults building, corner rooms are bigge...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Maria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Guest Relations Manager at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 18 May 2014
Dear guest,

It was a pleasure to serve you during your stay at our Luxury Runaway Bay Bahia Principe Don Pablo Collection and we feel very proud to know that you appreciated the professionalism and efforts from our staff members especially from our Resident manager Ms. Maria Bonseñor, to provide you the most delightful stay.

Thank you so much for your kind review and we hope to serve you once again in the near future.

Yours respectfully,

Helena Gomez
Luxury Runaway Bay Bahia Principe Don Pablo Collection
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ohio
Level Contributor
155 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 12 May 2014

I read and reread reviews for months on resorts in Jamaica. After picking this resort I continued to read and read reviews on this site and others. This resort was the one that had all the amenities that I wanted as well as a reasonable price.
However, reading still had me asking questions. My review of this hotel is going to hopefully answer questions if you are doing the same reading and reading I was doing!
TRANSPORTATION - We hired a private driver to get us to our resort. We did not want to waste time on a bus. We didn't do the mobay lounge, however we talked about it. The process getting from our plane to our taxi was not a big deal! We used JAMISLAND TOURS and will use this company each time we come to Jamaica!!! Our taxi driver stopped on the way to our resort and we had some drinks and ate some local jerk chicken! yum! Our trip back to the airport we took the free shuttle and were there in plenty of time and were happy with that decision.
LUXURY VS. GRAN - Either way you go you will enjoy your stay. The differences were minimal. If you are going to be waited on and have your own "area" than go with the Luxury. There is a lounge with unlimited wifi and alcohol. We loved this about our choice. We didn't use the luxury only pool area or the beach area. We went out to the beach were we wanted to lay and didn't feel that we were missing out on anything. the bar and potties were close at the beach and when we were at the pool, we liked the area where there was a "ledge" to sit on and closer to all the activities. The luxury enabled you to eat each evening at a sit down restaurant. It was soooo hot in each of these and you were eating a scheduled 4 course meal... we were there for about 2 hours and after 2 nights of this, we ended up at the buffet so we could eat and get out! The food was good in all the restaurants we ate at.
RESTAURANTS -
2 Luxury (Picasso and Palmaya for breakfast were good)
Garden Grill was our fav. 1/2 order and 1/2 buffet. There were also fans in this one and the only one with fans.
DON PABLO took over 2 hours and no air and no fans. the food was ok but miserable heat and wait.
MIKADO was even hotter in front of the cook top. we had one of our party get sick and have to leave. The food was ok, but not great.
ORCHID - this is the huge buffet that the entire resort uses. we ended up eating here and were fine with the huge selection and the ease to eat and get out!
SNACK SHAK - our favorite favorite!!! only open at lunch so don't miss it!!!
Here are some more 411 tips from our trip
1. Take a snorkel and mask! The sandy beach is amazing!
2. Take mugs for drinks! We had BUBBA mugs from walmart and they were perfect!
3. BRING 1.00 bills. The resort has limited ones and you will want them!!!
4. The sandy beach is a little walk but SO WORTH IT! The beach, water, snack shack... awesome!!!! We spent every day here!
5. Best meal we had was the snack shack and the jerk chicken. Lots of choices there as well. Right on the water and a short walk on the beach!
6. I would bring your own shampoo and conditioner. Only had a combo shampoo/conditioner and after all day in the sun/ocean/pool... our hair was needing more!
7. make sure to walk over to the outdoor area with shopping and eating.
8. room service took a long time. order early!
9. keep calling and asking if you need something. remember you are in Jamaica and they are all laid back and not in any hurry!

EXCURSIONS - My husband and I have been on trips where we took excursions that were offered by the hotel or company. These are some of the best times we have had. However, since we have done the "snorkeling/catamaran/bus" trips we are now enjoying hiring a taxi driver and taking the day to go on our own time. We used JAMISLAND TOURS. Lynval Morris was our awesome driver. He is the one that picked us up from the airport as well. He arrived early to our resort and we took off around noon. He took us to Dunns River Falls and we all got to do this. We then changed and went into Ochos Rios. He dropped our men off at a bar and he went with the ladies around town shopping. He then took us up into the hills and we drove through Fern Gully and then to one point where we could view the city of OR! We ended up at a restaurant eating dinner and then he returned us to our resort! We loved our day with Lynval and it was much cheaper and more fun!

A HUGE SHOUT OUT TO MONIQUE, NICHOLE, GAY ANN AND GERRICK! you all made our trip even more awesome!!!

Overall I would definitely recommend this resort to anyone. We were so relaxed and loved being there. Whether you choose the don Pablo or the gran you will love this resort!

Room Tip: We were in block 23 and on the 6th floor. We had a beautiful view of the exclusive pool and the oce...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank jkkramer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Guest Relations Manager at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 18 May 2014
Dear guest,

We are glad to know that you had a great time and enjoyed your 20 th anniversary trip not only at our Resort but also discovering this beautiful island.

Thank you also for your recommendations that of course are very valuable for us and see you next time!.

Yours faithfully,

Helena Gomez
Luxury Runaway Bay Bahia Principe Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 May 2014

Damion Morgan, Kaydian and Richard (supervisor) in the Picasso restaurant provided excellent service; as did the head chef at the Jerk Centre - the jerk chicken was fantastic and if you like your jerk extra spicy try the "hell fire" jerk sauce. Overall the food was good, lots of choice. Loved the traditional Jamaican breakfast through to the prime rib dinner. Mikado was the only disappointing restaurant - the sushi was not good. All the other restaurants were good.
Our room was spacious with a good size, private balcony. The room was clean and location was very quiet (24100 block). Also, the maid provided different towel designs every day - nice touch.
The Don Pablo beach area will be great (even fantastic) in 5 years, when the palm trees have grown taller and the sand is deeper. Right now it is good. There were plenty of loungers and we were always able to find a shaded spot. Grounds staff kept beach area clean and tidy. The water was clear and it was a very safe area to swim. Fish were visible very close to shore, no need to even use snorkel gear. Beach-bar service by Tamara and Marveleaux was first rate.
We were disappointed with the service at the front desk and by the senior staff in the Don Pablo management office. We felt as though we were interrupting them when we had questions, rather than the staff being there to be help us. All the other staff, from restaurant staff to security guards, were friendly and helpful.
If we were planning an all-inclusive Jamaican vacation again, we would go back.

Room Tip: Block 24100 was quiet, but further away from beach area.
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephen-Suzanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Guest Relations Manager at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 17 May 2014
Dear guest,

Thank you for providing us your feedback about your recent stay at our Resort. It is represents a reward for us to know that our staff members exceed your expectations with their performance.

We hope to have the pleasure to see you again in the near future.

Yours faithfully,
Helena Gomez
Luxury Runaway Bay Bahia Principe Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 May 2014

Arrived at hotel only to be told they were not responsible for items left in room and I should give then $50 deposit for a room safety deposit box and $6 a day to store my valuables bit odd for 5 star hotel normally free of charge as in wifi but not here $50 for 5 days. Luck has it vat outside hotel has it free. All inclusive if you like unbranded drinks or if you want red strip then pay up. Good was good and staff friendly but don't think I will be going back in a hurry having booked 5 star I expect 5 star not to be told can't go there can't eat here unless I'm a Don Pablo member sham I really was looking forward to it. Main bars shut at 11pm far to early.
Could have become a member for a bargain $10000 and got 40 weeks holiday over 10 years but didn't

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mrcdean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Guest Relations Manager at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 12 May 2014
Dear guest,

It was a pleasure for as to serve you and in the name of our co workers, thank you so much for your kind review.

Always at your disposal,

Helena Gomez
Luxury Runaway Bay Bahia Principe Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Breton
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 May 2014

Just got back last night from this resort. We had an incredible vacation. I have been to Dominican many times and Mexico 3 times. We have met many wonderful people on these occasions. But Jamaicans are probably the most friendliest and genuine people I have ever met. The greatest asset of this resort is the staff. Any resort can have beautiful property and nice restaurants but when you have a staff like this Bahia you hit gold. Don Pablo Lounge have the sweetest ladies. Sanita is amazing and definitely made our vacation great. She is so kind hearted. Gay-Ann with a beautiful smile would greet you at the lounge and make the most delicious drinks. Kimiko Kong is one of those people that make you so comfortable and is always smiling. Lorraine Broderick is an amazing person and goes above and beyond for her guest. She seems to be everywhere but can be contacted any minute. You see her at the beach, the pool and lobby. You just have to mention something and it is done. Other honorable mention would be Damion at Picassso restaurant and Alwayne (AKA Sugerdaddy), these guys would make a fortune in Canada with their service. Demar in the Palmyra restaurant is that big loveable guy that everyone wants to hang out with. He had my wife in splits laughing.He is a great guy and hardworker. Pool girls Lamoya,Nicola,Tamara and Maryann were all great girls. The lady that kept our room so clean (and fridge so stocked) was so sweet...Thank you Kerone.
I know this review seems to be a lot about the staff but sometimes the service you get makes the difference in an OK vacation and a Great one. I have travelled enough to know excellent service and this resort rocks it.
The restaurants are very good especially, The Don Pablo, The Picasso and The Garden Grill.
Jerk chicken on the beach is the best BBQ chicken you are ever going to have hands down. I am craving that stuff right now.
If I had one complaint it would be to management to repair or upgrade air conditioning in rooms and especially restaurants..this place is HOT.

Room Tip: Rooms are newer in Building 24 but much better view in Building 23 and I think that is what we all...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HarleyRK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Guest Relations Manager at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 12 May 2014
Dear guest,

On behalf of our management and staff members from our Luxury Runaway Bahia Principe Don Pablo Collection, we would like to extend our gratitude for your support and kind review posted on trip Advisor.

we sincerely hope to see you again very soon .
Yours respectfully,

Helena Gomez
Luxury Runaway Bahia Principe Don Pablo Collection,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belton, Missouri
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 May 2014

We arrived to the resort on April 30th Kenton the butler, met us and the other guests that were checking in at the same time right in the lobby. Kenton warmly welcomed us to the Grand Bahia and instantly made us feel right at home.

We were taken to the Don Pablo lounge where we were given a cold cloth to cool off with and a nice glass of sparkling cava.

Lorraine, one of the 3 Don Pablo representatives welcomed us to the resort and started to explain the property. It took about 45 minutes but it was all information you need. They then give you your packet of information and dinner reservations for you trip. After that our butler Kenton whisked us away to go to the rooms. They take you to the rooms in groups and the first people that got dropped off had a garden view and wanted to ocean view. Kenton was on it, calling his people to try to get them moved, right then he said enjoy the room tonight and don't unpack you will be moved in the morning. Which they were, and they had a better room with a view they were happy with. We did walk around their room and it was very nice and there bathroom was much nicer then our room but we had an amazing view of the ocean.

Our room was 23612 and the view was out of this world!!! We overlooked the pool and the bay, when the door to the room was open you could here the waves on the beach and it was such a relaxing place. The bed is hard but you don't go on vacation to sleep. Our air conditioner did work but we heard many complaints about lack of air conditioning. Also if your sliding glass door to the patio isn't closed well the air will not come on....

Kenton the butler was so great as were all of his associates, the butlers can iron one piece of clothing the first day you arrive, they give you one bottle of either rum, tequila, or vodka but you have to leave it in the room for inventory, as well as any sodas, bottled waters, or wines as well.
Any time we needed anything they were on top of it.


The property is very clean and one thing is for sure the bathrooms, on the beach in the restaurants, in the lobby, and by the pool are the cleanest of any resort I have been too. That was a huge plus.

FOOD>>>>>>>
For breakfast we ate every morning in the Picasso (Don Pablo guests only restaurant) and Shane was our server, he was very helpful, and outgoing as well as all the other employees. There is a buffet in this restaurant but the best items are on the ala carte menu that they will give you, this is a much quieter and cleaner restaurant then the big buffet that all the guests can eat off of.
We also ate at the Don Pablo restaurant, Dolce Vita, Mikakdo the Japanese Hibachi, they were all good but Dolce Vita had the best atmosphere. We asked to sit outside on the patio, it was so pretty with the waves and the sun set it was great Nicholas was our server and everyone at the restaurant was very nice.
BEACH/POOL>>>>>>
The pools are super nice and very clean. There are two parts to the beach at this property one is straight from the pools where you can get a kayak, snorkel gear, but it is pebbly and you will need water shoes.

One the other side of the resort there is a very nice beach with nice chairs but it gets loud and crowded. We walked up to were the nudist area is and found that is where the best part of the beach is and there was a nice breeze. There is a very nice bartender Carlo at the beach bar and super clean bathrooms.

I and my husband are really active so walking isn't a big deal to us but we heard over and over how much walking it was and that it was like working on vacation. We never felt that way but if you get to the beach and realize you left something in your room, you might just decide to stick to the pool because it is a trek.
Let me say this and it isn't a pro or con but merely how it is in Jamaica, everyone working wants a tip!!! Your service is completely different if you don't tip.

We went to Dunn's River Falls and you are expected to tip everyone, the driver, the photographer, the tour guide, this was different for us being American. We don't tip people at amusement parks for doing their jobs so we were not prepared for that it was $100 to get there, and then you must tip the tour guide also, it was a bit much. Dunn's was a great experience but I left there feeling a bit taken.

This trip was everything we could ask for and more but I got eaten alive by bugs so please make sure to take off and bug bite creams you might need them.
Book this hotel and have a great trip Ya Mon!!!!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mollycfries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Guest Relations Manager at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 17 May 2014
Dear guest,

We are completely happy to learn that you experienced the best during your honeymoon at our Luxury Runaway Bay Bahia Principe Don Pablo Collection.

Thank you for sharing your honest feedback with other reviewers and we are always at your disposal.

Yours faithfully,

Helena Gomez
Luxury Runaway Bay Bahia Principe Don Pablo Collection.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luxury Bahia Principe Runaway Bay Don Pablo Collection

Property: Luxury Bahia Principe Runaway Bay Don Pablo Collection
Address: Salt Coopers, Runaway Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Runaway Bay
#3 Family Hotel in Runaway Bay
#4 Spa Hotel in Runaway Bay
#4 Luxury Hotel in Runaway Bay
#5 On the Beach Hotel in Runaway Bay
#5 Top resorts Hotel in Runaway Bay
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Luxury Bahia Principe Runaway Bay Don Pablo Collection 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (free) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. Pueblo Principe: stores, live music, shows, bars and disco. Rooms 70 Deluxe Junior Suites Room facilities: Four poster king size bed or 2 full size beds Pillowtop mattresses Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting are with sofa Balcony or terrace with sea view Fully-equipped bathroom with separate shower, hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathro be and slippers Don Pablo Collection amenities Radio alarm clock with iPod docking station Flat screen satellite TV Coffee-making facilities Mini-bar Ironing set Beach towels in rooms 24 hour room service Butler service in rooms (available on request) Evening turndown service Pillow menu Safe (no additional charge) Internet and international newspapers and magazines in the Club House WiFi (no additional charge 24H) Aroma menu Bahia 'au Naturel' (over 18s only): The hotel has a nudist bathing area apart from the other areas ... more   less 
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Also Known As:
Luxury Bahia Principe Runaway Bay Don Pablo Collection Jamaica, Caribbean

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