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“A piece of Paradise!”

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Luxury Bahia Principe Runaway Bay Don Pablo Collection
Ranked #4 of 14 Hotels in Runaway Bay
Certificate of Excellence
Reviewed 1 June 2014

We are just back from a fabulous 2 weeks spent at the Grand Bahia Principe Luxury Don Pablo Collection in Runaway Bay, Jamaica, May 19 to May 31, 2014! We were assigned room 24707!

We landed with a few hours delay in a torrential rain! Not starting the holiday on the right foot.

But for the rest of our time in Jamaica it was sun & warmth, excellent food (buffet or à la carte), cold drinks and very friendly smiles! And the Adults only sections are well appreciated. Don’t get me wrong as we have kids of our own but it is nice to enjoy some times alone! Loll! Yeah Mon!

When we arrived at the Luxury Don Pablo, we were met by Loraine Broderick, the Executive Assistant Manager DPC ... We introduced ourselves and from that point on she memorized our name and anywhere we would go on the resort and see her she made a point to come and say Hello! She is assisted by, Cardell, Sanita, Nicole and Victoria. What a wonderful staff...always trying (and succeeding!) to answer your every demands and always with a smile.

This is a fantastic resort, not only because of the beauty and location but also because of ALL the personnel. From the gardeners, pool staff, cleaning staff, waiting staff, maids and management, the interaction with us was always very friendly and welcomed.

I will mentioned a few names again but these are the representative of the personnel: our made Vivienna, and some of the excellent waiting staff Ralston, Sasha, Shane, Tommy, Holly, Alwayne, Sabreena, Lamor, Latisha, Shanakae and the list goes on. These all work very hard to make your stay enjoyable and memorable so please leave a few extra dollars ... Not needed but really appreciated.

Trips into the surrounding areas with shuttle drivers or taxi drivers is fun as they will show you and explain the various sites of importance and believe me some of these guys are really well informed and knowledgeable.

We shopped at the different stores in Ocho Rios and again we were welcomed with smiles and friendly people and you can barter some.

We also went to the Dunn’s River Falls and did the climb assisted by our excellent guide Shawn! You have to do this ... And be ready to spend a few more bucks ... Guide tip, DVD and lots of local people selling their stuff ... But if you do not want to buy anything, a polite no thank you will get you out ... No problems ... Yeah Mon!

All in all to say that we will definitely go back to Jamaica and enjoy their friendly hospitality!

Thanks DPC and thanks Jamaica!

Yeah Mon!

Sylvia & Guy

  • Stayed: May 2014, travelled as a couple
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9  Thank Carribean_Taz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Guest Relations Manager at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this reviewResponded 5 June 2014

Dear guest,

Thank you so much for taking the time to let us know and sharing your experience with our reviewers in Trip Advisor and we hope to see you very soon in our Resort Luxury Runaway Bahia Principe Don Pablo Collection the best luxury experience in Jamaica.

Yours sincerely,

Helena Gomez
Luxury Runaway Bahia Principe Don Pablo Collection

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2,367 - 2,373 of 2,845 reviews

Reviewed 1 June 2014

It's a joke and not a 5 stars hotel, not even close. Probably 3.5 stars, no more than that.
The owners and managers of this place should be ashamed of themselves to call it a 5 star hotel. I would be less irritated if it honestly called itself a 3.5 stars. It seems like they're trying to be 5 stars, but going about it the wrong way. They are trying to cut costs in all aspects, and as a result, everything from service to food suffered. Please, charge more if you have to, but make sure you are able to provide a better experience with better service, better food, etc....!
I read a lot of the reviews before booking it, and I knew that it's not as luxurious a place as they advertised it to be, but I really hoped for the better as there were so many great reviews.
Food:
Almost everyone said it had some tasty food! Forget it! We were not satisfied with any of their meals with maybe one exception. The buffets of Luxury Bahia and Grand Bahia are the same thing! I went especially to check the various food in the buffets of both places, and the luxury buffet had just 1 extra type of cheese, 1 different soup, smoked salmon, and mangos. The rest is all the same! What's the point of even keeping that place open?!
Whoever cooks this food just wants to make it fast and doesn't care about taste! I eat much better food at home than here! The food is fast food quality, or the type you find in some mall food courts! I hoped to eat a lot of fruits and vegetables in Jamaica... Not in this hotel! Watermelons have no taste. Honey dew melons were ok, mangos and oranges are good. We had to buy fruits outside the hotel, which were much better, real Jamaican fruits. Picasso restaurant had some decent tasting food from all. Japanese restaurant had the worst service ever! It took 45 minutes to get miso soup! 2 waitresses for 20 tables!
We were not allowed to order 1 extra spring roll after ordering 4 pieces of sushi. Really?! Is it so big of a deal in an all inclusive hotel to serve 1 extra spring roll? Ridiculous!
Every day it's the same food here, doesn't matter what international cuisine they aim to be. I can't wait to get back home and finally eat something tasty! This food will keep you alive, and prevent you from starving to death but that's about it... The Ocean side snack bar has even worse tasting food, just jerk chicken is good.

Every food place worked by particular timing. We felt all 8 days that we had to run by their time and couldn't really enjoy our pace of the day. We had to run to breakfast by 10am, then lunch time is 1-3pm. So if you sleep in and miss breakfast... Done! You will starve till 1pm, or order the room service which had the smallest menu ever, and there was not much to pick.
Oh, the snack ocean bar opens at 12 and closes at 5 I believe , but I couldn't eat that food! So for us there was no food in the resort from 10am to 1pm, and from 3pm to 6pm, which is really annoying! It seemed we had no time to relax on the beach because we always had to check the time and not to be late for buffet! Awful! Other 5 star resorts have maximum of 30 minutes break in between breakfast and lunch or lunch and dinner. Really depressing, besides being unsatisfied with food, we had to run by hotel time to get it!
I don't want to check the time on vacation, I want to relax and eat any time I want, not when they want me to eat!
Service:
The service here is not 5 star either. Everyone is nice if you ask them, but they don't rush to be thoughtful themselves and spoil you like in real 5 stars resort. The servers are overworked, too few to keep up with all their duties. It might be the fault of managers who try to cut the cost on the stuff. First day we left some tips for our waitress on the table of the buffet, and some other guy (in black&grey vest) who was not a waiter just stole the tips from the table and ran away! What kind of people work there????

The other incredibly bad thing is their towel system! When we checked in, they gave us 2 towels, which we were supposed to carry around with us to a pool area or a beach. To get new towels you had to bring these 2 towelsto the lobby!!!! So now besides running by hotel time to be able to eat, we carry everywhere these towels!!!! Why can't we just get them outside the pool area or on the beach and leave them there at the end of the day?! I saw a lot of people carry towels back to rooms and dry them on the balcony. Why do you want to reuse the towels that are all in sweat after outside heat and probably have a layer of sunscreen on it?

The "Do not disturb sign" on the rooms' doors is a joke too!
It's so loose that every time flys away from the door. So if you put the sign and you want some privacy, you probably won't get it. If you put the sign about cleaning - you never know either! All those signs that flew away and were on the floor, picked up by smbd and put on your door. So you never know what's outside your door and if you get housekeeping services when you want them.
Is it that hard to make new door signs for the hotel to resolve this issue?
I'm sure everyone is aware of it because those signs are on the floor every day!

One good thing about this place is a beach! Quiet ocean, almost no waves, very shallow water for around 100 meters, beautiful nature and trees around. Actually the landscape design all over the resort is beautiful!

  • Stayed: April 2014, travelled as a couple
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7  Thank Indigo777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Guest Relations Manager at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this reviewResponded 5 June 2014

Dear user of Trip Advisor,

Thank you so much for taking the time to share your experience with us ,however It is always concerning when guests are not completely satisfied with some of our facilities, however we really appreciate this feedback that represents an opportunity to improve our services, products and human resources.

Please do not hesitate to get in touch with us for any further assistance or requirements for you next visit to our Resort always your home in Jamaica.

Yours faithfully,

Helena Gomez
Luxury Runaway Bay Bahia Principe Don Pablo Collection

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Reviewed 30 May 2014

excellent the food were good, the beaches were safe, the staff were very friendly.the activies were good,the service were excellent. i already told some of my friends about luxury bahia. they said they want to experience it also. i will be returning again

  • Stayed: May 2014, travelled as a couple
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6  Thank Molly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Director de Relaciones con Clientes at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this reviewResponded 31 May 2014

Dear Molly,

Yours satisfaction is our best reward.
Thank you for letting us know how much you enjoyed our services and facilities.
Please do not hesitate to contact us for further assistance for your next visit at our wonderful Resort, Luxury Runaway Bay Bahia Principe Don Pablo Collection here in Jamaica.

Always at your disposal,

Helena Gomez
Luxury Runaway Bay Bahia Principe Don Pablo Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

Check in was good. Room was nice and clean, spacious, great balcony. Hotel staff were super friendly, ya mon! Buffets were alright, a la carte were decent. Pools were nice, grounds were beautiful, beach was alright. Overall a solid place to stay. Value was o.k. Family and couples mostly. I'd recommend it. About 1 hour from air port.

  • Stayed: May 2014, travelled with friends
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2  Thank LexLuger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Director de Relaciones con Clientes at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this reviewResponded 31 May 2014

Dear guest,

It was a pleasure for us to serve you and your family at our Resort Luxury Runaway Bay Bahia Principe Don Pablo Collection, the best family and couples Resort in Jamaica.

Always at your disposal,

Helena Gomez
Luxury Runaway Bay Bahia Principe Don Pablo Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

This is our third time to the gbp yet again loraine broderick has excelled herself again nothing. Is to much trouble she always goes the extra mile we are here for two weeks staying at the don pablo the rooms are great lovely quiet dinning options

Stayed: May 2014, travelled as a couple
7  Thank glenys1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Director de Relaciones con Clientes at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this reviewResponded 31 May 2014

Dear guest,

On behalf of our Team members, especially Mrs. Broderick we would like to thank you for posting your kind review and of course, we will extend to them your congratulation.

Thank you so much for vacationing with us at Our Luxury Runaway Bay Bahia Principe Don Pablo Collection, the most luxurious experience at the Caribbean.

Yours faithfully,

Helena Gomez

Luxury Runaway Bay Bahia Principe Don Pablo Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

This is a very nice resort, I would recommend to anyone that stays in this area. We stayed on the Don Pablo Collection (adult) side of the hotel. Has private check-in and out, and butler service when needed. The Don Pablo Collection restaurants were very nice and that you didn't have to fight the bigger crowds, the food was also good (not saying the other side was bad).
We did have a problem with our room, we requested a king bed and got 2 doubles. We were not able to get a king in the Don Pablo Collection area for 2 days, so we adopt for a king room on the family side of the hotel but still had all the benefits of Don Pablo Collection side. The room was just as nice except for a smaller bathroom, but the view was better (even trade). Other guest had the same problem with getting king beds upon check-in. Seems to be an ongoing problem.
The resort staff are friendly and will try to do any thing in their power to keep you happy. The pool is very, but the waitress at the pool are a little lazy. They didn't seem to care if they served the guests or not, spent a lot of time at bar area, but they were friendly when they did make it around to you.
The one thing I also noticed is the lack of outlets in the rooms (bring a power strip) for electronics. The ceiling fan needed a longer chain to adjust the speed, and the mini fridge for cokes and stuff never got cold.
Overall the resort was very nice, Hotel, staff, and food 4.5 - 5 stars. Those minor things kept me from giving it a 5 star rating!

  • Stayed: May 2014, travelled with family
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7  Thank Larry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Guest Relations Manager at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this reviewResponded 30 May 2014

Dear Larry,

On behalf of our General Manager and all Team Members at Luxury Runaway Bay Bahia Principe Don Pablo Collection , we thank you for your valuable comments and we hope to have the pleasure of welcoming you again at our Resort, the most luxurious experience here in Jamaica .

Yours faithfully,

Helena Gomez

Luxury Runaway Bay Bahia Principe Don Pablo Collection

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014 via mobile

We stayed at the end of April/ start of May. Due to a flight delay we ended up arriving in the middle of the night and missed out on the private checkin. Because of this we also didn't realise until the end of the holiday the extras you were untitled too, make sure you ask for rum or vodka in your room, we didn't know you got 3 free bottles with your room so make the most of it. We didn't make use of the butler service as much as we should have.

When we arrived we were given a room on the ground floor in block 24 although the room was gorgeous and new, we wanted a higher floor and were able to move the next day to the 6th floor in block 23, the room wasn't as nice as in block 24 but the view was gorgeous, we did have a number of issues with leaks and the door not locking but these were fixed quickly. The room was cleaned well everyday, though getting the fridge filled was another issue, we found you got a lot more on days you tipped, which shouldn't be the case.

As for the food, we loved going to the restaurants every night, the don pablo was definitely our favourite followed by the Teppenaki restaurant. The Grill would have been nice if it wasn't so hot!! Don't bother with the dolce vita.

We spend a lot of time in the don pablo lounge due to premium drinks and wifi, the staff were lovely there.

If you are into day trips dunns waterfall is well worth going to, we also went to port Antonio and the blue lagoon including rafting, the was a good trip but 3 hours there and back on the bus and the raft guys really harassed you for a tip! Ricks cafe was also a good trip though we didn't realise they also took you shopping.

All in all this was a great hotel if we went back we would consider a week here and a week in Negril.

Stayed: April 2014, travelled as a couple
7  Thank AFilAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Guest Relations Manager at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this reviewResponded 25 May 2014

Dear guest,

It will be a pleasure for us to host you once again.

Thank you so much for your comments and please do not hesitate to get in touch with us for further information nor assistance for your next visit in the near future.

Yours faithfully,

Helena Gomez
Luxury Runaway Bay Bahia Principe Don Pablo Collection

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luxury Bahia Principe Runaway Bay Don Pablo Collection

Address: Salt Coopers, Runaway Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Runaway Bay
#3 Family Hotel in Runaway Bay
#3 Spa Hotel in Runaway Bay
#3 Luxury Hotel in Runaway Bay
#4 On the Beach Hotel in Runaway Bay
#4 Top resorts Hotel in Runaway Bay
Price Range: £154 - £347 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Luxury Bahia Principe Runaway Bay Don Pablo Collection 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (free) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. Pueblo Principe: stores, live music, shows, bars and disco. Rooms 70 Deluxe Junior Suites Room facilities: Four poster king size bed or 2 full size beds Pillowtop mattresses Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting are with sofa Balcony or terrace with sea view Fully-equipped bathroom with separate shower, hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathro be and slippers Don Pablo Collection amenities Radio alarm clock with iPod docking station Flat screen satellite TV Coffee-making facilities Mini-bar Ironing set Beach towels in rooms 24 hour room service Butler service in rooms (available on request) Evening turndown service Pillow menu Safe (no additional charge) Internet and international newspapers and magazines in the Club House WiFi (no additional charge 24H) Aroma menu Bahia 'au Naturel' (over 18s only): The hotel has a nudist bathing area apart from the other areas ... more   less 
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Also Known As:
Luxury Bahia Principe Runaway Bay Don Pablo Collection Jamaica, Caribbean

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