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“Would not return!!!”

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Luxury Bahia Principe Runaway Bay Don Pablo Collection
Ranked #5 of 14 Hotels in Runaway Bay
Certificate of Excellence
New York
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Would not return!!!”
3 of 5 bubbles Reviewed 30 June 2014

My husband and I vacationed here in the beginning of June. We have been to Jamaica two times before at a different resort. We would not return to Bahia Principe. All of the buildings (with the exception of our room) were so hot. You could not enjoy your meals because you have sweat dripping down your back and face. This is not comfortable for their guests and unfair to their employees. We went one afternoon to get jerk chicken (which was good) the poor guy who was cutting up the chicken did not even have a fan. It had to be over 100 degrees with no breeze. The food in the restaurants was fair to good not excellent. The Don Pablo restaurant was good and the Japanese restaurant was also good. The first night we ate at the Japanese restaurant it had to be 90 degrees so we ate quick and got out. We were told that the air conditioner was broken.
The staff is friendly but I would not say they went out of their way for us. One afternoon we ordered a pot of coffee from room service. I told them that we need cups also (we had a pot delivered in the morning and it was very good). When we answered the door they where standing there with bags of coffee and no cups. I explained that we wanted a pot of coffee. A little while later they returned with two cups of coffee that were the consistency of mud. I guess it was left over from the morning. How hard is it to make a fresh pot of coffee?
Everything in their stores is over priced. We went to the sports bar one night to watch a hockey game. We were drinking beer and we wanted a snack (they had no snacks on the bar) so I went over to one of the stores that had snacks and picked up a bag of lays potato chips. The girl said $7. I asked her how much the smaller bag was (single serving size) and she said $3. I can see raising the prices a little but it is horrible how they gouge you. They only serve Red Stripe beer. We found you could go to the sports bar and they have a few other choices, but you have to pay for them. But it was reasonably priced.
The office arranges when and where you will dine. They where not able to make our requested changes for different restaurants and times.
The beach was just okay. The Don Pablo section is sectioned off and no children are allowed within the ropes however there are screaming children in the water. I love children but when I am on vacation without my own I do not want to hear other children screaming.
The pool was really nice.
When we checked out our bill had drinks charged to it from the sports bar (which were ours) and drinks from the disco which where not ours. The girls at the front desk had to speak with a manager before they could take the charges off. The manager was no where to be found so I wound up standing there for about a half hour. Not the way to treat your guests.
We came to this resort because of the reviews we read. After experiencing it for ourselves we would not go back.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank BeachLover1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 4 July 2014
Dear User of Trip Advisor,

First of all, our gratitude for taking your time to share with us your opinion, so important and valuable for us.

We can assure you that we understand your concerns and we are really disappointed to learn that we could not exceed your expectations with our performance; however we really appreciate your feedback that gives us the best opportunities to improve our services, facilities and human resources.

Thank you so much for vacationing with us.

Yours Faithfully,

Cassandra Gentles
Luxury Runaway Bay Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,102 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (809)
Date | Rating
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English first
Windsor, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 30 June 2014 via mobile

The resort is MASSIVE. Be prepared for a long walk. But you're on vacation....there's no rush. That being said, if you are thinking about this resort as a vacation option......the answer is YES!!!!!!!!

The entire resort is gorgeous. The food is wonderful. More on that topic in a moment. The staff is great. Bartenders are fantastic. The pool area is huge and beautiful. The beach is BIG (not a lot of sand) Lots of shops in the resort. The rooms are very well maintained. Had a small issue with the shower and the front desk and maintenance staff took care of it quickly.

The food is wonderful. The buffet was very good. Great selection. All the restaurants were really good (didn't go to the Japanese but heard it was good).

Don Pablo restaurant is a MUST!!!! Get as many reservations as you can. Outstanding service and the food is beyond your expectations. Simply spectacular.

We were there for my niece's wedding and it was a fantastic week from start to finish.

I will most definitely go back.

Stayed March 2014, travelled with family
Helpful?
1 Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 4 July 2014
Dear User of Trip advisor,

It is always a pleasure to know that we have made our guest vacation an outstanding one. We are satisfied to know that we have exceeded all your expectations and that you had and spectacular time here at our resort.

We do hope that you will give us the opportunity to host you again on our property.

Yours faithfully,

Cassandra Gentles
Luxury Runaway Bay Bahia Principe Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birdsboro, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 June 2014

We went to the Bahia Principe for our honeymoon based on our budget and recommendations from our travel agent. We could not have been happier with the choice. The food was amazing, the atmosphere both relaxing and fun, and the staff was out of this world! By the time we left (7 nights) no less than 30 members of staff knew us by name and seemed genuinely interested in how and what we were doing.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank william d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 29 June 2014
Dear Valued Guest,

Thank you for choosing the Luxury Runaway Bay Don Pablo Collection for you Honeymoon stay. We appreciate your informative and positive review. Thank you for letting us know that you have found the resort beautiful and are impressed overall with our performance.

It is thrilling to see that we have accomplished our goal of providing a good holiday and we look forward to hosting you in the near future.

Yours sincerely,

Cassandra Gentles
Luxury Runaway Bay Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 28 June 2014 via mobile

This was our second time to this resort but first on the luxury side and man was it worth every penny!! We were a group of six and i'm not gonna lie, there were a few hiccups ... The air conditioner leaked water all over the room on our first day and the card reader stopped working on the second, but overall still one of the best vacations ever as all problems were dealt with almost immediately ( once you call the luxury lounge). We tried the regular housekeeping number first but nothing happened for two hours ... Then we called the luxury lounge and had it fixed in no time. Great people, amazing food and we left feeling well taken care off. This stay was leaps and bounds beyond our first stay at the non luxury area ( which we had enjoyed immensely). We will definitely be returning :D

Stayed June 2014
Helpful?
3 Thank Psubash9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 29 June 2014
Dear User of Trip Advisor,

Thank you for choosing the Luxury Runaway Bay Don Pablo Collection the Best Couples resort in the Caribbean to stay. We would like to extend our apologies for any inconvenience that these issues had caused and we are pleased to know that besides those events you were happy with our performance and we could reach your expectations providing you with a “Grand” vacation.

We look forward to hosting you on your next visit to Jamaica.

Yours Respectfully,

Cassandra Gentles
Luxury Runaway Bay Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 27 June 2014 via mobile

Stay was excellent! Plan on returning for years to come.The air condition, however did make eating at the restaurant somewhat unpleasant.
Other than having to switch rooms due to other air Co diction problems, minor things like possibly adding to the beer selection, everything was amazing!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank tjabujaber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 4 July 2014
Dear Valued Guest,

We are very pleased to know that you had amazing holiday with us. We do thank you for taking the time out to post your feedback on Trip advisor because your opinions is what helps us to improve on our services and to achieve our main gold which is to satisfy our guest.

Thank you for choosing the Luxury Runaway Bay Bahia Principe Don Pablo Collection the best couples resort in the Caribbean. Looking for to see you soon.

Yours Respectfully,

Cassandra Gentles
Luxury Runaway Bay Bahia Principe Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bois-des-Filion
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 June 2014

Loved it, I would go back in a heartbeat. Food, people, weather was all good ! The resort was big, but it's a good thing with all that amazing food, especially their jerk chicken which by the way is a MUST. Met a few locals, they were really nice and went out of their way to get us those local jerk spices.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cynthiakelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 29 June 2014
Dear Guest,

We appreciate your comment about your stayed in our property Luxury Runaway Bay Don Pablo Collection in Jamaica.

It is always a pleasure to know that you enjoyed your vacation. We are absolutely delighted because of the fact that we were able to provide you a fabulous time and an unforgettable experience that you will treasure forever. We will be more than happy to host you and try to make your next stay even more memorable than the recent experience.

Regards,

Cassandra Gentles
Grand Bahia Principe Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 June 2014

We were there in May, 2014. The accomodations and customer service was excellent. Our butler (Andre 3000) went above and beyond. The young woman at the beach bar was pleasant and informative. You must go on the Zion Tour to Bob Marley's resting place, it is very spiritual and uplifting.

The music, entertainment, food and hospitality were all A++. We plan to go back next spring but might go back in October, 2014.

Request at least the 5th floor or higher- we were on the 7th floor facing the ocean and view of the grounds below. Some of our pictures from the balcony could have been postcards or promotion photos for the resort. I recommend this hotel resort and it is a 5 Star,

Room Tip: Pick the 7th floor middle rooms facing the ocean- great view and great breeze at night
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank john y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, 29 June 2014
Dear Valued Guest,

Thank you for taking the time to post your experience on Trip Advisor. We are very pleased to know that we have exceeded all your expectations and especially that Mr. Andre 3000 went above and beyond to deliver is professional customer service to you. We are looking forward to seeing you again in October.

If you need any assistance with your next booking please do not hesitate to contact.

Best Wishes!!!

Cassandra Gentles
Grand Bahia Principe Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luxury Bahia Principe Runaway Bay Don Pablo Collection

Property: Luxury Bahia Principe Runaway Bay Don Pablo Collection
Address: Salt Coopers, Runaway Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Runaway Bay
#3 Family Hotel in Runaway Bay
#4 Luxury Hotel in Runaway Bay
#4 Spa Hotel in Runaway Bay
#5 Top resorts Hotel in Runaway Bay
#5 On the Beach Hotel in Runaway Bay
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Luxury Bahia Principe Runaway Bay Don Pablo Collection 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (free) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. Pueblo Principe: stores, live music, shows, bars and disco. Rooms 70 Deluxe Junior Suites Room facilities: Four poster king size bed or 2 full size beds Pillowtop mattresses Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting are with sofa Balcony or terrace with sea view Fully-equipped bathroom with separate shower, hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathro be and slippers Don Pablo Collection amenities Radio alarm clock with iPod docking station Flat screen satellite TV Coffee-making facilities Mini-bar Ironing set Beach towels in rooms 24 hour room service Butler service in rooms (available on request) Evening turndown service Pillow menu Safe (no additional charge) Internet and international newspapers and magazines in the Club House WiFi (additional charge) Aroma menu Bahia 'au Naturel' (over 18s only): The hotel has a nudist bathing area apart from the other areas ... more   less 
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Also Known As:
Luxury Bahia Principe Runaway Bay Don Pablo Collection Jamaica, Caribbean

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