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Luxury Bahia Principe Runaway Bay Don Pablo Collection
Ranked #4 of 14 Hotels in Runaway Bay
Certificate of Excellence
Reviewed 3 August 2014

Stayed for 2 weeks, 3-17th July '14, amazing and such a big hotel complex. Can definitely recommend Don Pablo section! As soon as we arrived we were escorted to the Don Pablo lounge, lovely a well air conditioned! We were given a very cold damp flannel/towel to cool down and champagne & given our first full week of dinner reservations in the a la carte restaurants. Lovely Peta took us & our luggage to our room, we were on 7th floor, room 23713, wow! What a fantastic view! Overlooking the Don Pablo pool area and beautiful sea! Stunning! The lift in block 23 was out of order during some of our stay, but we were able to use block 24 lift which was air conditioned and so much nicer!
Staff at this resort was so friendly, fun and polite at all times. Special mention to Fabian, such a character and had us laughing each day by the pool during the water aerobic sessions!
Pool area was always clean, drinks were always offered and bought to you when in the Don Pablo section, also in the Don Pablo section of the beach, which was well shaded. Lovely beach.
Food here is fantastic, full of flavour, the best we've experienced on any holiday. Our favourite restaurant was the Don Pablo, it was amazing! The only restaurant that disappointed us was the Dolce vita, everywhere else was fab! The buffets restaurants had a fantastic selection and flavoursome! The Jerk chicken at the beach restaurant was gorgeous! You must try it!!!
There are a few cats and kittens on the resort, lovely friendly little things, was nice to give them a little drink and a bit of food when we saw them :)
The little shopping complex on the resort was very good for gifts, prices seem a little high but they do bring down the price if you think it's too much, don't be afraid to ask!
The nightly shows were very good, but repeated in the second week, which meant we'd only go to the one's we had missed. Lots going on in other areas of the hotel though.

All in all we had a fantastic hoiday, that of course, we would thoroughly recommend!

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
5  Thank Debs0707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this reviewResponded 4 August 2014

Dear Guest,

We appreciate that you let us know about your experiences with us. Thank you for your communication that you liked the beautiful view in the room, food, pool, lovely beach, buffet, jerk hut, nightly entertainment, shopping complex and especially the Don Pablo restaurant. Thank you for your kind words about the services provided by our staff and their professionalism.

Thank you for choosing the Luxury Bahia Principe Runaway Bay Don Pablo Collection the best couples resort in the Caribbean and we are looking forward to hosting you and your family for another fantastic holiday vacation.

Your Sincerely,


Cassandra Gentles
Luxury Bahia Principe Runaway Bay Don Pablo Collection

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2,324 - 2,330 of 2,845 reviews

Reviewed 30 July 2014

7 nite stay July 20-27.Emailed to request king bed and a high floor for the view,and this is exactly what was provided.A few issues in the first 24 hours,which were immediately rectified when they were brought to the attention of the amazing Loraine,executive assistant manager of the Don Pablo section.This lady is always visible to the guests,and truly seems concerned about their well being.She made the difference for us between a nice vacation and a great vacation,and we thank her for that.Food was excellent in all restaurants,except Mikado which was average in our opinion.DP pool section was very nice,and drink service around pool was perfect.Beach left alot to be desired,but we knew that,and enjoyed the pool.Room 23615,while not the best room we have ever stayed in,was fine,and spotless.Only minor complaints are water pressure in shower,and that people are allowed to smoke around the pool.An extra thank you to the Maitr'd Ritchie in the Picasso restaurant who went above and beyond.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
6  Thank sandals cay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this reviewResponded 31 July 2014

Dear Guest,

We appreciate your special note in Trip Advisor about your vacations in our hotel Luxury Bahia Principe Runaway Bay Don Pablo Collection.

We would like to acknowledge your kind words about our staff especially Loraine and Ritchie who went about and beyond to ensure that you had a great vacation, we are also pleased to know that you enjoyed our food, resturants, bar and the DP pool section.

We look forward to serving you again soon.


Best Regards,


Cassandra Gentles
Luxury Bahia Principe Runaway Bay Don Pablo Collection

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Reviewed 29 July 2014

This is a very popular hotel. We weren't sure what the difference was at first with Don Pablo, so I'll break it down for you below:

- Separate Quite wing in the hotel
- Special Lounge with Air Conditioning and Drink Service
- Separate Pool are with drinks brought to your cabanas
- Private Breakfast area (THIS IS THE BEST PART)

The breakfast area and pool are work the extra. The pool chairs are comfortable, you don't have a lot of noise, and they bring you drinks to your chair with premium alcohol. The 'public' area if you will, is busy, loud, worn out chairs, and you have to go to the busy bars. It really was like two different worlds. The breakfast area is amazing, the regular are is a large buffet and noisy. This is private where you order from a menu and there was never more than two or three other people in the area with you.

There were some issues checking into our rooms, we had to get moved twice, they put us in double beds, not a king, and the AC wasn't working in one room which we called for a tech over and over and over...

The hotel needs improvement on some aspects of their service. The problem is if you are paying more for the luxury experience, the staff who do the general contracting work needs to know there is priority.

The private beach area could be worked on, and the bar there as well.

I enjoyed it and would recommend this resort only with the Don Pablo!

One last note, the butlers are great. You can request your room to be romantically decorated or for a birthday, whatever you'd like. We did a birthday night and it was great!

  • Stayed: December 2013, travelled as a couple
    • Value
    • Rooms
    • Service
9  Thank Joe215ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this reviewResponded 30 July 2014

Dear Valued Guest,

Please receive on behalf our Management and all team members a warm thank you for your review in TripAdvisor about our hotel Luxury Bahia Principe Runaway Bay Don Pablo Collection.

We are looking forward to hosting you in the near future.

Warm Regards,


Cassandra Gentles
Luxury Bahia Principe Runaway Bay Don Pablo Collection

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Reviewed 26 July 2014

july 23rd returned home from the best vacation at the luxury bahia don pablo resort. Exceptional customer service, beautiful room, friendly staff. Special thank you to our new friend Chantelle in the adult only buffet, she was the sweetest, taking total care of us each morning and lunch. Also, Shane who taught us an awesome trick with toothpicks and a wine bottle, thank you. Our lovely young man who made the best omelet each morning, sorry i dont have your name, you were awesome.Victoria, thanks for giving us a perfect room and taking care of our request. There were many other staff at the restaurants and bars who i dont have names, thank you for such awesome service. Those lovely girls around the poolside, working in that heat, always friendly. We came in July, it was hot, but we expected that. We have no complaints about this hotel at all, cant wait to return. My only complaint is with the other guests in the hotel who dont leave tips to these hard working people. A little goes a long way.

Room Tip: next time we would get a room overlooking the pool, it has an awesome ocean view as well
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  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
8  Thank sandrao123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this reviewResponded 28 July 2014

Dear Guest,

Thank you for taking the time out to post your positive reviews on Trip Advisor regarding your recent stay. We are very pleased to know that we have exceeded all your expectations by giving an exceptional customer service. We do extend your gratituty to the following team members that you have mentioned, Chantelle, Shane and Victoria.

Thank you again for choosing the Luxury Runaway Bay Don Pablo Collection for your vacation stay.

Your Sincerely,


Cassandra Gentles
Luxury Runaway Bay Don Pablo

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Reviewed 20 July 2014

From the moment we arrived, the service was first class. The people at the Luxury Don Pablo Lounge were great, quick and efficient during check in!
It was great to have all our "a la carte" restaurants reserved for us ahead of time, which enable us never to eat supper at a buffet during the entire week! Breakfast at the Picasso was great (a la carte choices, freshly squeezed orange juice and FABULOUS waiters!!)
The Don Pablo pool was great, quiet, clean and there were ALWAYS cabanas and chairs available, regardless of the time we arrived. (do note though that after 10am, it was mostly lounge chairs that were available, but by noon, cabanas did come available - we always had a cabana). Bar service by the pool was also representative of the service offered at the Don Pablo, drinks were also better than at the standard bars.

Only real deception was the beach. Waters were always calm, but the sand wasn't great, but the rest made up for this shortfall.

Other minor deception (which was corrected the following morning) was the two double beds in our room. We had asked for a king / queen size bed, but were given two doubles. Hard to understand this as over 90% of those staying in this section were couples. But like I said, this was a VERY MINOR problem that was quickly corrected by the amazing staff at the Don Pablo Lounge!

Overall amazing vacation!!! I would definitely recommend the Don Pable section to any couple wanting go to this hotel!

thanks for the great week!!

Room Tip: Building 23 (floor 5, 6 or 7)....rooms 10 - 18 for a nice view of the sunset
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
9  Thank Churros79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this reviewResponded 21 July 2014

Dear guest,

Thank you for taking the time to post your positive reviews on Trip Advisor. We are happy to know that you had an amazing week with us and that we met all your expectations.

You do hope that you will give us another opportunity to host you again on our property.

Yours Sincerley,


Cassandra Gentles
Luxury Bahia Principe Runaway Bay Don Pablo Collection

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Reviewed 19 July 2014 via mobile

My husband and I just returned from a 7 night vacation. First they advertise as a luxury and 5 star resort and this is not true if you are used to USA luxury. No real AC in the resturants and our trip was the middle of summer. They advertise under air. They have a SPA but even when paying for a service you have to pay an additional 30 dollars if you wanna use the steam room, etc... We never saw our butler and all fun activities and shows are way on the other side of the resort which is a long walk, this resort is way too big and the luxury section was an after thought, with roped off areas with different chairs. This section is also the farthest away from the beach, shows and shopping area. The luxury check in area is a waist of time as if you check out with a amount due you still have to pay with credit card at regular check out area and wait in long line. On your way to this section and our room everyday you have TIME SHARE people bothering you and stopping you to ask you to join not cool when you pay 4000 dollars for your trip. No hottubs at all on this resort. Food was just OK no Jamaican patties, etc on the resort. In resturants they are not flexible AT ALL if you want 2 salads and no appetizer the answer was NO.
The best part is the beautiful pool and relaxing with family. We will not return to this resort as there are other choices in JA for less money and offer MORE. Make sure on your reservation you request Oceanview and king bed, more rooms are garden view in the Dan Pablo section with double beds. Our first room was looking at a fire hydrant not good for the cost. There is also friendlier resorts in JA I think the staff here feels the pressure of unhappy guests, at least if you have had other trips to compare it.
Will not return to this resort but LOVE JA....PS no place to get ice after 11pm. They need to improve. PS They do bring you drinks at the Dan palbo pool but it just might be melted.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank pedsecholady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this reviewResponded 21 July 2014

Dear Guest,

We would like to thank you for taking the time to post your comments on Trip Advisor because your opinion is of great help to us in our effort to improve and achieve our main objective which is to satisfy our guest. We would like to extend our deepest apologies for any inconvenience caused due to these circumstances that you have mentioned and we sincerely hope that beside those events that you had a relaxing stay.

Yours Respectfully,


Cassandra Gentles
Luxury Bahia Principe Bay Don Pablo Collection

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Reviewed 19 July 2014

First time in Jamaica and found the experience was superb,we started off with a problem over our seats as we booked extra leg room and when checking ourselves on line,we found because we upgraded to Don Pablo few weeks prior to going that our booking reference changed we lost our seats,but we didn't want this to get in the way of our holiday.Great flight though on Dreamliner and arrived at hotel tired and weary but when we arrived at the Don Pablo greeted with cool flannels and champagne,nice touch and then allocated our room on the second floor overlooking the beautiful kept gardens.
Went to welcoming meeting with First Choice rep,Godfrey,top bloke always smiling and helpful,(always up at crack of dawn.....9:00a.m.)Never did find me the Catholic Church,no problem Though,The hotel itself was excellent ate in all the a la carte,found the Don Pablo the best ,service second to none and the Chateaubriand to die for!!!!Dolce Vita was the poorest with service and food fair to say at best!!!!We dined in the Palmyra most of the time and again service and food was great,special mention to Sasha,Patricia and tall Nick,trainee waiter,top bloke was Lemaro,the house man who did all the odd jobs around the Palmyra kept us amused and entertained for two weeks!!!
Pool facilities and bar were very good,Odain working hard with his waitress staff serving cocktails all day poolside and great to chill out.Beach space for Don Pablo is rather cramped but plenty of shade as the temp was in the 30s during the day,Atlantic was nice to cool off in where the locals sell their conchie shells from their rafts but they are no problem.
Went on a couple of trips to Bob Marleys mausoleum and the Cool Runnings Dune River Falls on the catamaran both were excellent value and well worth doing,special mention for Captain Bling Bling,no problem in Jamaica just situation!!!!
Overall had a great holiday,loved the Jamaican people so friendly and can talk all day long,would definitely recommend the Don Pablo to anyone,friends hoping to go to Jamaica in autumn and have already recommended it to them.
So thanks to all concerned and will be back one day maybe next summer,Irie Mon and One Love!!!!

Room Tip: We asked for a higher floor but was allocated second floor,glad we got our room there.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
9  Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this reviewResponded 21 July 2014

Dear Michael,

Thank you for taking the time out to post your positive comments on Trip Advisor in regards to your recent stay with us at the Luxury Bahia Principe Runaway Bay Don Pablo Collection. We are elated to know that you have enjoyed our services and facilities especially our resturants, pool, bar, food, beach, our beautiful garden and the service of our exceptional staff.

We will be more than happy to provide you with another great holiday vacation for the next coming year. If you need any assistant with you booking please feel free to contact us at any time.

Yours Faithfully,


Cassandra Gentles
Luxury Bahia Principe Runaway Bay Don Pablo Collection

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Additional Information about Luxury Bahia Principe Runaway Bay Don Pablo Collection

Address: Salt Coopers, Runaway Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Runaway Bay
#3 Spa Hotel in Runaway Bay
#3 Luxury Hotel in Runaway Bay
#3 Family Hotel in Runaway Bay
#4 Top resorts Hotel in Runaway Bay
#4 On the Beach Hotel in Runaway Bay
Price Range: £154 - £348 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Luxury Bahia Principe Runaway Bay Don Pablo Collection 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (free) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. Pueblo Principe: stores, live music, shows, bars and disco. Rooms 70 Deluxe Junior Suites Room facilities: Four poster king size bed or 2 full size beds Pillowtop mattresses Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting are with sofa Balcony or terrace with sea view Fully-equipped bathroom with separate shower, hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathro be and slippers Don Pablo Collection amenities Radio alarm clock with iPod docking station Flat screen satellite TV Coffee-making facilities Mini-bar Ironing set Beach towels in rooms 24 hour room service Butler service in rooms (available on request) Evening turndown service Pillow menu Safe (no additional charge) Internet and international newspapers and magazines in the Club House WiFi (no additional charge 24H) Aroma menu Bahia 'au Naturel' (over 18s only): The hotel has a nudist bathing area apart from the other areas ... more   less 
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Also Known As:
Luxury Bahia Principe Runaway Bay Don Pablo Collection Jamaica, Caribbean

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