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Luxury Bahia Principe Runaway Bay
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Reviews (3,422)
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Reviewed 3 weeks ago via mobile

Just returned from our first trip to Jamaica . Stayed at this hotel
Staff all so friendly and welcoming . Resort spotlessly clean . Food amazing
Yes an hour from the airport but so what .. it was worth it :)
Did Some amazing trips . Dunn’s river , nine mile ,horse riding in the sea and mystic mountain

The only thing I would say about the hotel are as follows :
1 some floors very slippery . We saw people slipping and falling over .
I did too in the buffet area but was luckily caught by a passing gentleman getting his breakfast ... thank you :)
2 Luxury side .. would love a coffee station (self serve) nearer the pool :)

Big shout out to a pool staff member who very quickly came to a ladies aid who had become unwell poolside .. very reactive (romaine grey).. :)
Well done ... yeah man .. please put him forward for employee of the month .. Also the staff at Nic nax shop in the village .. so lovely and funny
Please pass on our comments to both people please
Would we return ..... irie .. yes we would :)

Stayed: May 2018, travelled with family
3  Thank karen w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BahiaPrincipeJamaica, Online Reputation at Luxury Bahia Principe Runaway Bay, responded to this reviewResponded 3 weeks ago

Dear Guest:

We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel.

Thank you for enjoying your time at our resort and sharing your positive comments about our friendly staff , facilities, and variety of food. Thank you for our team members Romaine and our shop attendant.

We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. ;- )

Warmest regards,
Sabrina Walters
Luxury Bahia Principe Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

My best friend and I took her mom for her 59th bday. She’s never been on a plane nor out of the country Tuesday-Friday. Her bday is on Wednesday. They didn’t have 2 beds available even though it was on our JetBlue reservation along with that it’s her birthday. So we let them know when we checked in on Tuesday. She had to sleep in the bed with her daughter. Her mom ordered a hotdogs from room service and it wasn’t cooked nor hot even. Which made her sick and was unable to make to dinner we reserved. We had to get our own drinks at the pool until Thursday when they finally stopped and asked us if we would like a drink. Sadly she didn’t get a banner on her door like other guest had! After complaining to almost every staff at the front desk, concierge and hospitality, she finally got a bubble bath and champagne on Thursday evening. We didn’t get offered the wooden tray with the flag and peanuts til Friday. Which we leave at 1 pm. I’ve never stayed at 4-5 star resort that you have to make reservations for lunch and dinner besides the buffet. Be prepare for the beach party and restaurants to close by 11pm then there’s the lovely limited room service that you can’t get chicken in a mixed salad only ceaser, watery nacho cheese, raw hotdogs oh and to top it off you get only ketchup, mayo and mustard for chicken nuggets. We just had to get the nuggets for mixed salad. No additions or substitutes. They have only 1 number to call all requests! Maybe more will get done if more than one persons is taking the requests. If you have to make a LOCAL call it will cost you $1 USD. When you go onto the balcony be prepared to struggle to get back in! No handles on the outside on the doors! You may have to request washcloths for 2 days even though they’re “cleaned” your room. They will clean and fix the bed - they won’t fold up your robes, leave used towels and trash in trash can.Wifi connection is weak and you’ll have to turn off and on throughout the day. When we stayed at their resort in DR Punta Cana and it was a million times better and worth the money. This was like paying for 4 stars but getting 2 star service/quality. I’ll stick to the Dreams properties.

Stayed: May 2018, travelled with friends
1  Thank Charon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BahiaPrincipeJamaica, Online Reputation at Luxury Bahia Principe Runaway Bay, responded to this reviewResponded 3 weeks ago

Dear Guest:

We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel.

We apologies for your expectations not being met at this time, it certainly does not reflect the commitment and the quality that we have exhibited for many years.

We review the incidence and deeply regret the situation; our staff always tries to give the best possible experience to the guests; and we give the proper follow up to all the requests and necessities during the stay of our customers.

All your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.

Best Regards,
Sabrina Walters
Luxury Bahia Principe Runaway Bay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I found the staff extremely accommodating and truly gracious that we choose their resort. The food was the best that I have had on any all inclusive. Our group has never repeated a vacation spot in back to back years. The Luxury Bahi Principe is giving us reason to rethink this.

Stayed: April 2018
2  Thank MJ_Howard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BahiaPrincipeJamaica, Online Reputation at Luxury Bahia Principe Runaway Bay, responded to this reviewResponded 3 weeks ago

Dear Guest:

First of all I would like to thank you for your feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.

It is a pleasure to know that you enjoyed our services, our friendly staff, and our variety of food.

We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel.

Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - )

Sending you our best regards,
Sabrina Walters
Luxury Bahia Principe Runaway Bay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The resort was OK. Its was not a horrible trip nor was it a great trip. Food was good. There was always authentic Jamaican food along with western food. Beach was better than I expected… if you want the really good spots with no seaweed you would have to walk 10-15 mins down the beach (depending on your room location). This resort is apparently the biggest resort in JA. We stayed in building 26 and it was A LOT of walking to the beach and restaurants.. Thank God for room service chicken nuggets and fries! The room service is slow BUT food was still hot. The butler was a nice touch. They have scent menus for essential oils in your room. Every night we tried a different scent ( Mango, melon, Lavender). Customer service was hit or miss. Sometimes you would ask people questions and they would respond as if you are putting them out of their way. Other times you would meet some real humble people. The only things that made this trip bad was 1. We were on the Luxury side but was told we were not able to get mixed drinks on the Grand side. 2. We were told at front desk that we had access to ALL the restaurants but when time to enter on the Grand side, they turned us away saying It was full and we had to go to the Luxury side. This was a little annoying and sometimes embarrassing 3. almost every night the toilet in the night club would be overflowing and drenched half the club and dancefloor. Ladies DO NOT wear your cute shoes or sandals to the club, who knows what kind of disease or fungus you’ll catch. Also the A la carte Don Pablo’s washroom was overflowing too. Not a nice feeling walking in toilet water. Not sure what that’s about but was super annoying when wearing sandals. Last but not least…. Around 11- 12am all the bars close down and the only place you can get drinks are in the club at the Village. I guess that’s the way the resort controls the noise? But if you’re planning to stay out late and chill out on the patios make sure you double fist around 12am! Overall it was good ,not a resort I would revisit again. No hard feelings Grand Bahia!

  • Stayed: May 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank LeonaKular
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BahiaPrincipeJamaica, Online Reputation at Luxury Bahia Principe Runaway Bay, responded to this reviewResponded 3 weeks ago

Dear Guest:

On behalf of our team we thank you for taking the time to express the details of your holiday experience our hotel.

We appreciate your comments about our food, our beach, and our butler service.

We always strive to provide our guests with the highest quality service so they can stay absolutely happy with their holiday.

For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.

Thanks again for your choice and we hope you give us the opportunity to host you again.

Sending you our best regards,
Sabrina Walters
Luxury Bahia Principe Runaway Bay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

My partner and I had an amazing time at this hotel, which would not have been the case without Michaela in management, Ronneque our butler and Petegay our waitress at Las Olas at breakfast and lunch time.

These are only a few that we mention as they were so wonderful to both myself and my partner, but must mention 'O'Neil' lifeguard on the beach and Shakeima our restaurant hostess. They were both very friendly and helpful too.

We have to say though that other staff especially in the lobby bar and the shops within the resort were quite rude. These staff deliberately left guests to wait to be served, no smiles and no courtesy.

This is such a shame as they let the hotel down and both my partner and I did not use the lobby bar or buy from the shops.

Just to mention that whilst on holiday I had a bad accident (self inflicted) and then my partner had a reaction to a mosquito bite. Ronneque our butler visited us every day to ensure that we were both ok, she went out of her way by bringing in natural resources to treat both our injuries, she was so lovely. I am also amazed how many people she has to serve whilst doing her shift in the hotel, and hope that the management of this hotel appreciate the hard work these butlers do.

As for Michaela, she went the extra mile in regards to our injuries, phoned us every day, called the nurse, offered to get our medication from the chemist, ordered food for us, the list goes on and on. She is so lovely and a real credit to the hotel.

Every day Petegay looked after us when we visited the Las Olas for breakfast and lunch. Such a lovely lady and noticeably one of the most hardworking hostesses on the hotel complex. It is a shame that there are not as many helpful and thoughtful waitresses like her within the hotel complex. Have to mention Shakeima here who also worked at times in this restaurant, she brought the most adorable humour to our day.

I would definately recommend this hotel based on these members of staff that I have mentioned.

I would like to offer a suggestion that when training is being put in place these people should be training other staff members, this will then show other members of staff (especially in the lobby bar) how to behave and conduct themselves when interacting with guests, this hotel would then be a definate 5 star!

  • Stayed: May 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank bossum999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BahiaPrincipeJamaica, Online Reputation at Luxury Bahia Principe Runaway Bay, responded to this reviewResponded 3 weeks ago

Dear Guest:

We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel.

Thank you for special mention of Micahela, Ronneque, Petagay, O'Neil and Shakeima.

We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. ;- )

Warmest regards,
Sabrina Walters
Luxury Bahia Principe Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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