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Reviews (3,516)
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Reviewed 3 weeks ago

Had a great time at this resort. The most memorable times were spent with Captain Garcia on the catamaran. Really enjoyed him explaining the Jamaican culture and the local reef. The entertainment staff was top notch making sure to get to know us and make our trip special.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Justin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarleneAT, Manager at Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton, responded to this reviewResponded 3 weeks ago

Dear Justin K,

We are very happy to receive your feedback and even happier that your stay was an enjoyable one. thank you for choosing us and for highlighting our staff that stood out for you. It was our pleasure serving you and taking care of you and we look forward to doing it again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The facts are simple. The hotel needs a major facelift, If your looking for a small resort and beach, with not much happening this might be for you. If you like to swim this is not for you. Check in was perfect thank you to Kilmarley. Richard one of the supervisor was very important to me as he knows how to take care of his customers.

The food at the buffet was the worst by far in my 17 all inclusives with very little options and was brutal in quality, however the the hibachi restaurant Jade was amazing and Kenor the sushi guy was great. The Grill for burgers,jerk etc was okay but the cooks were so much fun and worked hard to please you thank you Javone and Damion. Trevor the head chef went out of his way to make me an authentic Jamaican meal much love man.The platinum restaurant and Michael was a 5 star quality chef with some incredible dishes. The bar staff was also great Ronaldo, Tamique and all the gang thank you.

Alphanso, Kimali, Romi do everything at the resort and have very bright futures, their attitude will made a bad day into a great day. They are special to the resort and need to be recognized. Thank you to the lifeguards and water staff you are great, (Captain Dwayne took me out on the catamaran and great chat and made it a fun time.

Okay so this is wheres its at the entertainment staff WOW are you guys the best ever period much love to all of you for making my trip Kevin, Orville, Samantha, Zee Zee, Crystal, Siri and Marvin without you guys the resort would be nothing.

Bottom line as you can read in my review without the staff this resort if nothing period. Great attitude and very welcoming. One Love Shabba

Room Tip: Block 8 or 9
  • Stayed: June 2018, travelled solo
    • Value
    • Location
    • Service
2  Thank sabba8484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarleneAT, Manager at Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton, responded to this reviewResponded 3 weeks ago

Dear sabba8484,

It was a pleasure meeting you and we enjoyed your company for the duration of your stay. Your suggestions towards service enhancement were excellent and they were well received and duly noted. As stated we are currently going through a transition and as such you can expect some of the ideas you had, to be implemented over time. We are very happy that you took the time to list the team members that stood out for you and contributed to your stay being a good one and we will definitely share your comments with them. We look forward to seeing you again some time in the future. One love, Shabba!

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Reviewed 3 weeks ago

Stayed from June 5-12, 2018. My favorite thing to do each day was lay with my wife under a beach hut. Drink service began promptly at 10 AM each day. The beach servers were outstanding especially Sparky. Sparky made a point to learn my name. In the afternoon, we enjoyed sitting at the beach pool bar. Marlon, the bartender at the beach pool bar, is my favorite employee in the resort. We stayed with him until 6 PM each afternoon. The Japanese restaurant was outstanding with each entree having it’s own unique flavor (schedule your reservation when you first arrive). Platinum restaurant was great, but you had to wear pants and a collared shirt (take a pair of pants with you). The jerk chicken restaurant at the beach pool was fantastic. I wish I had eaten it for lunch each day. The Beach Party and Dinner Under the Stars are must attend events. You must do the free Konoko Falls trip (schedule on your first day). The shopping trip was okay but I felt it was a waste of time. I would recommend shopping at the airport on your way out versus at the shops on the free trip. Make sure you visit the vendors at the resort. They will bargain with you. Never pay what they first ask. Schedule the glass bottom boat ride at the beach stand at least one day prior.
We have stayed at Sandals a couple of times and wanted to give Jewel a try. Sandals is next level, but Jewel was a great cheaper alternative that I would choose again in the future.

Stayed: June 2018, travelled as a couple
3  Thank SandalsLance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarleneAT, Manager at Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton, responded to this reviewResponded 3 weeks ago

Dear SandalsLance,

We are happy you chose to sample the Jewel Paradise Cove experience and even happier that you enjoyed it. It was our pleasure taking care of you and sharing the Jewel culture with you. Thank you for your thorough review of our amenities and offerings. We will certainly share your fine comments with the team members mentioned. We look forward to having you back with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We loved Jewel Paradise Cove. If you go, make sure you do the Hobie Cat rides and the sunset cruise. Garcia took us on several sailing trips and made sure we always had a great time. If you go on a sunset cruise, ask for Nathan and Carlos. They were a blast to be around. The entire entertainment staff always made sure that our group was having fun!

Stayed: June 2018, travelled as a couple
1  Thank Jayme K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarleneAT, Manager at Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton, responded to this reviewResponded 3 weeks ago

Dear Jayme K,

We are happy to hear that you had an amazing time with us. It was our pleasure ensuring this was so. We will share your commendation with our team members mentioned and look forward to having you back with us again soon.

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Reviewed 3 weeks ago

My best friend and I stayed at this resort for 5 nights in June/2018. This was our first time in Jamaica and we loved it.

Our room was super clean, the food was super delicious, and we definitely took advantage of the resort amenities.

Things you must do - 1)Glass bottom boat tour 2)Nature walk with Donovan (the plants are so beautiful!) 3)board games with Siri (she loves it when you say "Hey Siri") 4)any fitness class with Oren 5)Karaoke night 6)eat the delicious soft serve ice cream every night

I think our fav part was meeting all the awesome people who work on the resort. They made our trip super fun. Shout - out to Siri, Oren, Christopher, Romaine, Alphonso for a all the fun memories. We'll be back one day and actually make it to MARGARITAVILLE!

Room Tip: Pool view is nice
  • Stayed: June 2018, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank Fabiha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarleneAT, Manager at Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton, responded to this reviewResponded 3 weeks ago

Dear Fabiha R,

it is so good to receive your wonderful feedback. We are happy that you chose us and even happier that our service met your expectations. Thank you for your kind words about our staff; we will share your comments with them. It was our pleasure taking care of your needs and we look foward to do it again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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