My husband and I go to Jamaica and other islands every year. Since we had a child 2 years ago we had to switch from couples resorts to family ones. This was our first visit to Jamaica with our child and we decided to try Grand Bahia since we saw the hotel being built 7 years ago. However, we will never go back to the hotel because the service was so bad. We waited over an hour for a bell hop when we first arrived. Then we order room service because our daughter needed to eat and the restaurant was not open for another hour...well, our food never came. Upon booking the hotel months ago I ordered a crib, when we arrived we were assured that we had a crib, but when we got to our room, no crib. We called 6 times, once every 30 minutes from 5:30 on, and every time we were assured that the crib was being delivered. We did not get our crib until around 8:30pm, over an hour after our daughter's bedtime. She was a cranky mess!!!!
The next day I set up a meeting to speak with a manager. Casanova was very nice and listened and wrote down all my concerns and said she would get back to me with a way to make up for the issues as an apology from the hotel...that never happened.
During the trip they ran out of clean towels for the bathroom and the pool, they ran out of certain types of liquor, food in the buffet ran dry at times and cold.
So why did all these issues occur? It's not that the staff was lazy or not trying, they were COMPLETELY UNDERSTAFFED for the hotel being at full capacity. That is uncalled for and is what turned me off of this hotel chain for good.
Best thing about this hotel was its cleanliness. That might be the only reason to return to this hotel if I can't find another. I REALLY APPRECIATED how clean the rooms and grounds were overall. Waitstaff at restaurants were also fabulous. Big ups to Jennifer in housekeeping, Oneil and Ray at The Grill and all the workers at the buffet.
- Official Description (provided by the hotel):
- Facilities and services 3 lake-style connecting pools with 2 areas for children 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers BAHIA SPA (additional charge) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Pool and beach towel service WiFi access in the lobby (24h per day free of charge) and in rooms (additional charge) Wedding gazebo 2 buffet-style main restaurants and 5 speciality restaurants 4 Bars Snack bar Entertainment amphitheatre Meeting and convention room The 18 hole Breezes Runaway golf course is just 5 minutes from the hotel. Pueblo Principe: local craft stores, live music, shows, sports bar and disco Rooms 848 rooms including 4 types: Superior Junior Suite, Sea View Junior Suite, Club Golden and Club Hacienda Room facilities: King size bed or two full size beds Pillowtop mattresses Fully-equipped bathroom with separate shower and hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathroom amenities Air conditioning Ventilador de techo Sitting area with sofa Balcony or terrace Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (additional charge) Ironing set WiFi (additional charge) Club Golden and Club Hacienda Junior Suites Children Bahia Scouts Children (aged 4 to 12) will have the time of their lives with these facilities: Children's pool Special shows and activities Entertainment team Mini Club (4 - 12 years) Other services 24 hour medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Nudist area on the beach Bahia 'au Naturel' (over 18s only) The hotel has a nudist bathing area apart from the other areas ... more less
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- Also Known As:
- Bahia Principe Jamaica
- Gran Bahia Jamaica
- Gran Bahia Principe Jamaica Hotel
- Grand Bahia Jamaica
- Bahia Jamaica
- Gran Bahia Principe Runaway Bay Jamaica
- Gran Bahia Principe Jamaica Resort
- Grand Bahia Principe Jamaica Runaway Bay, Caribbean