From the moment I checked in I was treated very specially. The front desk gentleman ungraded me without my asking, gave me a lovely view of the "bahia" and my room was modern and luxurious feeling. I ate dinner in the Chinese restaurant, pretty good Crab Rangoon and Mu Shu pork. Breakfast at Choices restaurant was good too and while not cheap, not as expensive as many other hotel restaurants. All the staff in the restaurants and the hotel that I came across seem to have had good customer service training.
The major issue with this hotel is that if you want to go out a lot you really need a car or you have to be prepared to spend a good little amount on taxi service. I was there for a meeting at the Convention Center so that was not an issue for me. Some hotels in the U. S. mainland provide shuttle service to neighborhood attractions for a few hours a day. If this was my hotel I would do so to help people get out a bit – at least in the daytime to nearby Old San Juan.
- Official Description (provided by the hotel):
- Identified as San Juan's modern urban resort, the Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. The hotel’s comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots makes this hotel the premier place to stay. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Puerto Rico Hotel San Juan
- Sheraton Puerto Rico Hotel And Casino