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“Nice place to stay near convention center”

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Sheraton Puerto Rico Hotel & Casino
Ranked #7 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed 27 July 2013

having stayed at Old town san juan sheraton and this hotel.. .i must say this hotel is more modern and better option.

as SPG platinum was upgraded to suite room 1103 and had enjoyable stay. There is a nice infinity pool, multiple resturants, a casino, and nice bars inside the hotel.
There was a slight service issue as we had an UPS package overnighted and one contacted us and we had to come down to front desk and inquire on it and Dominique Haacke the front office manager took care of the issue in professional manner so kudos to him

Would stay here again if I would return as the pool is nice and the hotel is modern.

Pros: across from convention center
Valet 22 bucks
nice infinity pool
modern ambiance
close to condando/old san juan

Cons:
Removed from all action although you are cab ride away

  • Stayed: July 2013, travelled as a couple
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Thank RonanJordi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded 2 August 2013

Hello ledezmacjl! Thank you for writing about you experience while staying at our property and even more for being a loyal SPG Platinum guest. We are happy to hear that you liked your suite upgrade and had the chance to experience the astonishing views of the San Juan Bay and Old San Juan. Dominique is a manager with extraordinary top notch service skills and I will make sure he is commended for delivering first class service. We feel very grateful to have created such a wonderful impression on you and cant wait to welcome you back soon! Warm regards.

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Reviewed 26 July 2013

This is a good hotel across the street from the convention center and a short cab ride from the cruise ships and Old San Juan. It was an eighteen dollar cab ride from the airport for two people and three bags. Check-in was normal. The room was very nice and clean. My only small complaint was the room not being cleaned until after 3:30 pm. If you go, definitely upgrade to the Club Level. You get access to a lounge on that floor with continental breakfast and hors d'eurves at night. You can go anytime to sit inside or out and get fresh coffee. There is a casino attached that paid us very well on slots. Restaurants are expensive. Average of $30+ per person for a meal at Choices. Free wifi. Cool.

Room Tip: Get the Club Level. Floor 12.
  • Stayed: July 2013, travelled as a couple
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Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2013 via mobile

During our stay for 6 days the location is good and nice view. However I timed it took over one hour to receive pool towels. There were plenty of upset swimmers. I had enough time to go to my room to get a towels for our children. The staff was very helpful and knowlegable. When checking out we found that the hotel Wifi wasn't free nor bottles of water over 2 per room. We booked 2 adults and 2 children. MAKE SURE YOU INQUIRE WHAT YOUR BEING CHARGED BEFORE CHECK OUT TIME which was a very lenghty process.

  • Stayed: June 2013
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1  Thank SweetDee88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2013

I came here as an SPG Gold member, received an upgrade to corner suite. Despite room location being far from elevator, the size is huge. It has separate living room. The living room faces the port, so you can see the cruise ships and ocean. Location of the hotel is great because you can walk down the port area very easily. Old San Juan is basically right there. Hotel valet can be costly, we decided to use parking structure behind the hotel. Lots of restaurants around the area. Also, the hotel has casino if you are into gamble.

Room Tip: Room facing the ocean to view the cruise ships
  • Stayed: January 2013, travelled with family
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3  Thank coolden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded 19 July 2013

Saludos coolden! First of all, allow me to thank you for your loyalty as an SPG Gold Member. Our SPG Members are very important to us. I am very grateful to hear that you were able to enjoy your Executive Suite and delight yourself with the astonishing views from your balcony. The culinary experience provided by the restaurants in our property is very diverse and one to remember and experience every time you visit. We hope to keep welcoming you and be able to create more memorable experiences. See you soon!

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Reviewed 16 July 2013 via mobile

I got a room in this hotel for my wedding in PR. The wedding was at 5pm but the hotel gladly did an early check-in for me in order to get my make-up and hair done. They actually gave me a bigger room than I expected to make it easier for us to change & take pics. The customer service was amazing. However, we decided to stay one more night after we check out since it will be closer to the airport the morning after. The price sky rocket overnight and the bill has a bunch of hidden and unexpected fees. That night cost us more than a whole stay together. Despite that, the hotel has an amazing view to the bay and a great infinity pool. The rooms are clean and service is excellent.
Pros: Good location. Hotel looks fairly new compare to the others. Casino & great restaurants on the lobby.

Cons: It is not walking distance from anything.

  • Stayed: June 2013
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1  Thank suckerfortrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded 19 July 2013

Hello suckerfortrips! Congratulations for your wedding on behalf of the Sheraton Puerto Rico Hotel & Casino. We are very glad to learn that on such a special occasion you were able to enjoy our property to its fullest. We hope to welcome you back on your Anniversary! See you next year!

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Reviewed 14 July 2013

Wonderful piece of property, my second trip to the island and I have to say my first was better, because my previous trip was paid for bay a huge company. And that company didn't spare any expense! This hotel is nice, my previous hotel was better. the staff makes the property, it's clean and fresh. The food here is good, I have eaten inland and in the jungle, this is a must. Get off the resorts and have some fun. Experience the culture that's offered here. If offered to bump your tickets by the airlines, take the first class upgrade round trip tickets and stay another day!

Stayed: December 2012
Thank 1busyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded 19 July 2013

Hello 1 busyman! What a great review! Thank you for sharing your experience with us.The Sheraton Puerto Rico Hotel & Casino has a lot to offer and we would like the opportunity to show you we are the better hotel for next time. All of our restaurants are top notch, providing our guests with a one of a kind culinary experience and along with the colorful and happy Puerto Rican culture we have a mix that you can't miss. Come and stay again and let us show you what the Sheraton Puerto Rico can do! See you soon!

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Reviewed 12 July 2013

We stayed here one night after arriving from a cruise. The location was ideal for touring old San Juan in the morning, relaxing during the mid day and touring again in the afternoon. The room was nice and clean. Although the view out of our window was not great, we were out walking old San Juan anyway. The bell hops were extremely helpful in storing our luggage until our room came available. We walked about San Juan and the hotel called our phone when the room was ready. Although, a little pricey, it was still a great place to stay.

  • Stayed: July 2013, travelled with friends
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Thank Rick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
Price Range: £132 - £262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Official Description (provided by the hotel):
Identified as San Juan's modern urban resort, Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. Our hotel in San Juan, Puerto Rico features a comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots, all for a premier place for you to stay. ... more   less 
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan

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