My husband and I visited Puerto Rico for our Honeymoon. We were greeted at the desk by Cesear. He was friendly, professional, caring, and knowledgeable. He inquired about our visit and congratulated us on our nuptials. His friendly and welcoming attitude set the stage for our experience. He upgraded us to a beautiful room overlooking the water and fountains. It was very romantic. We asked Cesear what to see and do and he provided us with excellent recommendations.
Our room was perfect which I cannot say about many hotels I stay at. Every light worked, the decor was bright and welcoming, the room was spotless, and the amenities plentiful. While the property it is in the middle of nowhere, it is a mute point as the rooms, pool area, casino, restaurants, and grounds are stunningly beautiful. We enjoyed watching the fountains and seeing the fish in the beautifully landscaped green spaces. All the front desk staff members were helpful and cheerful. We went to the desk for a request and a sales manager (I believe) that was standing by took a moment to speak with us and ask about our trip. That is what hospitality is all about and we appreciated her inquiry. We enjoyed dinner at the bar and breakfast in the restaurant. Unfortunately service was a lacking during our dining experiences but we felt confident this was not the norm. We visited the casino wish was also very nice and again we were greeted by friendly employees. Thank you to Cesear and the entire hotel for making our Honeymoon a memorable experience!
We highly recommend this hotel! Rent a car as it is a short trip to other areas and there are free parking options right by the hotel to avoid the parking cost.
- Official Description (provided by the hotel):
- Identified as San Juan's modern urban resort, the Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. The hotel’s comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots makes this hotel the premier place to stay. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Puerto Rico Hotel And Casino
- Sheraton Puerto Rico Hotel San Juan