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“PEACEFUL PLEASANT VACATION”

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Sheraton Puerto Rico Hotel & Casino
Ranked #7 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed 11 November 2013

Couldn't ask for anything more. Our room was in a quiet location, the staff were pleasant and OMG the chef, AMAZING!!!!! Visited last month, October, 2013. Our waiter was great. He served us 2 or 3 nights and last night we had a different waiter, but she too was pleasant. My husband and I enjoyed every dinner meal. That was the highlight of our stay at the Sheraton. We love a good meal. It was hot. Don't like being served warm or cold food. We requested our meal come out hot and it did. Doesn't seem like a big deal, but seriously, who likes cold food? Regardless of price a good meal is worth the money when you're satisfied. The chef came out to meet and greet us. We complimented him and his cooks. He gave me his card, but I left it on my desk at work and I finally have time now to write my review therefore I don't have the Chef's name or our waiter's name on me. So sorry guys. But I will revisit and update my review to reflect your names.

One day it poured and we got stuck in our room for the day, (as I always travel with my work- this is why I need a quiet room just in case- I worked all day so it wasn't a wasted day) however, we made up for it the next day and drove 10 mins to condado beach and parked across the street in a parking lot for about $6 for the day and walked to the beach. Do not park on the street as the police are waiting for those meters to run out. FInd a parking lot. It's not impossible, just drive around.
My husband and I visited PR before so we wasn't looking for the nightlife. The Sheraton was perfect for us. If you're 18-30 and you want the nightlife and plan to party every night then, yes, you would want to stay on the "STRIP." Although we rented a car, we stayed on site except for that one day to go to the beach.
Oh, and the butter that the Chef made was mouth watering. We told him he really needs to get that marketed.
Thank you for your wonderful and pleasant staff.

  • Stayed: October 2013, travelled as a couple
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1  Thank DoloresL656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaI-ExecAssistant, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded 22 November 2013

Dear Dolores L, thanks so much for your detailed review. It’s always nice to hear that you can combine business and leisure for a trip, and we’re happy to know that your stay was so enjoyable for both aspects.

Thank you for recognizing our Chef De Cuisine, we will be sure to celebrate your praise with him.

To hear that you stay was a peaceful pleasant vacation makes us very happy. We look forward to connecting with you again in a future occasion!

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1,356 - 1,362 of 2,309 reviews

Reviewed 10 November 2013

We stayed here on our last trip to PR and had a great stay. We enjoyed the nightly entertainment on Wednesday, Thursday and Friday night in the lounge. Starbucks was right across the street, the staff was excellent in helping us book tours. We were afraid we wouldn't get to visit the bio-bay because I read it was off the island but there is one on the island that we left for in the afternoon and returned us to our hotel later that night. Beach is right behind the hotel so great for laying out.

  • Stayed: May 2013, travelled as a couple
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1  Thank gustavo c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, Sales and Marketing at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded 11 November 2013

Thank you for your review

We are glad to hear that you enjoyed your stay at our property. We look forward to your next visit to Puerto Rico!

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Reviewed 8 November 2013

Traveling with a 1 year old is tough. Was expecting at least a mini-fridge in the room, but there is no mini-bar at all. Rosemary saved the day and found us a loaner for the baby's medicine and milk. Can't say enough nice things about Cesar (club level concierge) and Lizette (front desk -sp?). The staff made our stay most memorable - thank you all so much. It was a $12-$18 cab ride to get anywhere (beach, old town, etc); tried the bus but missed it. Only request is up food and beverage offerings in the Club Level. Some egg option, even boiled, would have been nice and cocktail hour really isn't cocktail hour with no adult beverages included. The food was the same every single day...

Room Tip: AMAZING VIEW! Note: Room 1102 is directly below the club level terrace, which has private events. It...
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  • Stayed: November 2013, travelled with family
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Thank hcarmich42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, Sales and Marketing at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded 11 November 2013

Thank you for your review

We appreciate your feedback, we will commend our associates for their service and excellent job. We will also inform our food and beverage department about your observations in regards to the club level food offerings. Thank you for sharing your experience with us.

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Reviewed 6 November 2013

Great hotel, but please note that this hotel is not on the beach or near the main strip of Condado. It takes approximately 20 minutes to walk to Condado beach and the start of the hotel strip. However, the bus (which is quite convenient) stops right by the hotel and takes you to Old San Juan or towards Condado. The pool is quite nice and relaxing. The staff were very welcoming and helpful. Our room was also nice. Overall no complaints with our stay at the Sheraton!

  • Stayed: November 2013, travelled with family
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3  Thank kris410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013 via mobile

location is great for exploring the old town 20 can ride to new hotels with beaches and pool service

I booked limited view room and limited is the key if u like cars

they got us a room early so I didn't complain but we were on 7th floor looking at parking garage

  • Stayed: November 2013
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Thank BRT K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

This is a lovely property, offering plenty to do onsite. Casino is small but has both slots and table games. The pool area is beautiful, with an infinity pool. Easy to travel by taxi to old town area, and is adjacent to the convention center.

Room Tip: Suites open to huge balconies and are large enough for small meetings.
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  • Stayed: October 2013, travelled on business
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2  Thank Sherry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaI-ExecAssistant, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded 22 November 2013

Thank you so much for sharing your recent experience at our hotel. We are thrilled that you found the amenities so enjoyable. Our convenient location is just minutes away from the Old San Juan and the beaches. We hope that you continue to choose Sheraton Puerto Rico Hotel & Casino on your next trip to San Juan, Puerto Rico.

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Reviewed 1 November 2013

This is just like paradise .. The concierce was really helpful specially because very few people speak english in that area and that too driving around PR was a little different than the rest of the US..

Stayed: February 2013, travelled as a couple
2  Thank aravind reddy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Price Range: £168 - £310 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Official Description (provided by the hotel):
Identified as San Juan's modern urban resort, Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. Our hotel in San Juan, Puerto Rico features a comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots, all for a premier place for you to stay. ... more   less 
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan

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