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“Good hotel but far from everywhere”

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Sheraton Puerto Rico Hotel & Casino
Ranked #7 of 46 Hotels in San Juan
Certificate of Excellence
Barcelona, Spain
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good hotel but far from everywhere”
Reviewed 5 January 2014

We spent our Christmas holiday in Puerto Rico and we stayed at this hotel. Spacious rooms, nice swiming pool, friendly staff but its location is far from everywhere. You need taxi to go to Old San Juan or to go to the beach and there are no restaurants and bars nearby.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Qbi2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, 10 January 2014
Thank you for your review

Thank you for your feedback, we are delighted to learn that you enjoyed the hotel's facilities. There are development plans for the surrounding areas in the near future. We look forward to welcoming you back.
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2,120 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (454)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
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  • Turkish first
  • Any
English first
Enniskillen, United Kingdom
Level Contributor
450 reviews
199 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
Reviewed 3 January 2014

After turning up at the wrong Sheraton Hotel in San Juan (there are two and their addresses are virtually the same) it was a relief after fourteen hours of travel to get checked in and relax at the correct one. The hotel staff were very welcoming and apologetic and the room very comfortable. Wifi was complimentary and hassle free. The bar had a reasonable buzz about it. Breakfast was an average American affair. Puerto Rico is strongly influenced by USA culture and the queuing for tables when it's clear that there are many available is a feature of American dining that I will NEVER get used to. It must have something to do with trying to look exclusive and sought after but I may be wrong. All in all a pleasant stay though the other Sheraton that we turned up at incorrectly was in the old town and all in all a better place from which to have explored the old town of San Juan before boarding a cruise ship in the early afternoon - there was not much to kill time with in the locality of this hotel

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, 10 January 2014
Saludos John M! Thank you very much for taking the time to review our property. We are ery happy to hear that despite ending up at the incorrect Sheraton, your experience was a pleasant one and you where able to enjoy your stay. We hope to welcome you soon on a longer stay and enjoy the rest of the amenities and services that the Sheraton Puerto Rico has to offer. Warm regards.
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Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 January 2014

We were booked into the Cervantes Hotel which is a few streets away, but on arrival found it closed down. It was late, we were tired and altho we were initially unimpressed by the Sheraton; mainly because of the overspill into the lobby from the casino, noise etc we found it a good safe choice for a brief stay. Rooms are comfortable and clean, breakfast good, staff are helpful and friendly, and location for a cruise departure can't be bettered as it's right across the street!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank katy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, 10 January 2014
Thank you for your review

Thank you for taking the time to write a review. We look forward to welcoming you back for future stays.
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Chicago, Illinois
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 January 2014

Great rooms, very friendly staff, pet friendly hotel. I chose this Starwood Hotel because they are very pet friendly. From the minute we checked in they loved my little dog Lucky. I wanted to surprise my dad with a nice night on Christmas Eve. We ate at Chocies restaurant for breakfast since we where only there for one night. I had the fruit platter and tea, my dad ate eggs bacon and toast.. Then we were on our way to visit family and friends for the rest of the week. Can't wait to come back!

Room Tip: We found nothing wrong with our room
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alfredo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaI-ExecAssistant, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review, 12 January 2014
Dear Alfredo C,

Thanks so much for your review! It is an honor to know that you had a very good Christmas in San Juan and we were part of it. Our pet friendly hotel will always welcome our guests' dogs and you noticed that our associates will show it. Great to know you also enjoyed your breakfast at Choices - fruit platter is my favorite! We definitely look forward to your next stay with us. Warmest regards!
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New York, New York, United States
Level Contributor
80 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 30 December 2013

The hotel is beautiful although rooms are on the smaller size. We stayed on the Club Floor which included breakfast but to our disappointment was very basic.
The views from the lounge are breath taking!
The Infinity Pool is beautiful!
Location is not great as you will spend most of the time in Old San Juan but frankly it's not a big issue as it's a short bus drive to the city.
Service is average. There was only 1 person who stood out- Niina who works at the reception and really went out of her way to help us. She really was phenomenal!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Raphael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, 10 January 2014
Greetings Rapahel B! Thank you very much for taking the time to share your past experience during your stay with us. It fills us with great pleasure to hear that you were able to enjoy a Club Room and also visit our Club Lounge and savor the Continental Breakfast that comes included with your room. Nina is one of our shining starts at the Front Desk and I will make sure to commend her for providing exceptional service to you. As Nina, all of our employees are always looking to provide the best of service to our guests. If your travels bring you to Puerto Rico in 2014, please feel free to contact us to prcc.sales@sheraton.com if you would need any special arrangements for your next stay. See you soon! Warm regards.
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El Paso, Texas
1 review
Reviewed 29 December 2013

The hotel staff is very friendly. The head of security, the head of housekeeping and especially the night manager Rosemary Rodriguez! They all went out their way to make my stay very comfortable but Ms. Rodriguez went above and beyond. She's an asset to the company.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalia29920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, 10 January 2014
Thank you for your review

Thank you for your kind words, we will commend our associate for her great service. We look forward to connecting with you in the future.
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Geneva, Switzerland
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 28 December 2013

The staff of this hotel is nice and friendly, e.g. the Japanese woman at check in.
Room is ok.
This hotel is a little nowhere so you have to pay taxis 14-20 dollars every time you move.
The main problem for us was the noise of the elevators next to the room, which may be for staff as we see them only in the floor plan. Yet they run 24/24 with a variety of noises unacceptable in such a hotel, sometimes like a truck.
Room was # 1010, I strongly recommend avoid it!

Room Tip: Avoid room 1010 or equivalent (heavy noise from the elevator)
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FromSwitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorna G, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, 6 January 2014
Thank you for comments in regards to your stay with us. We appreciate your feedback and we will be sharing it with our team members. We are happy to hear that our staff was friendly, making our guest feel welcomed is very important us. In regards to the noise we would like to apologize for any inconveniences you experienced at our property. We will definitely look for ways that we can improve any noise opportunities in our property. We wish you the best travels and we hope to see you again in Puerto Rico.

Warm regards.
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Additional Information about Sheraton Puerto Rico Hotel & Casino

Property: Sheraton Puerto Rico Hotel & Casino
Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Official Description (provided by the hotel):
Identified as San Juan's modern urban resort, the Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. The hotel’s comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots makes this hotel the premier place to stay. ... more   less 
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan

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