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“Good Value and good location” 4 of 5 bubbles
Review of Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Ranked #5 of 46 Hotels in San Juan
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
242 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Good Value and good location”
4 of 5 bubbles Reviewed 1 April 2014

I went there last year with my then girlfriend. It a good value business hotel. Its not far from San Juan city and you can easily hire a cab. We booked a self drive car from the airport and drove ourselves. Its much more personal this way. There are some good cafe and bars near to the hotel. There are a lot of snorkelling tours that are arranged by the hotel. The best being the night bioluminescent bay.

Room Tip: Take a higher floor room as it is a business centre.
See more room tips
  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Cinesanky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, 4 April 2014
Thank you for your review

We sincerely appreciate your comments and look forward to welcoming you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,048 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (442)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Level Contributor
125 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed 30 March 2014

We stayed at this hotel the night before our cruise. It was fun to wake up and see the ships in port. And, of course, convenient to be so close by the port. The pool was freezing! My kids can usually swim in any temperature and it was way too cold for them.

There is an affordable restaurant called the Ficus right next door that we had burritos and nachos in the afternoon.

Room Tip: There are some balcony rooms that face the pool. Most rooms do not have balconies.
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  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Suzanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, 1 April 2014
Greetings Suzanne S! Thank you very much for reviewing our property. We are very happy to hear that overall, your experience at our property was enjoyable. We trully hope to welcome you back soon. Warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Des Moines, Iowa, United States
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 26 March 2014

Stayed 3 nights prior to cruise. Hotel room, beds, common area, and pool were very nice. The Hotel staff was very congenial and helpful. Easy bus ride from convention center to old San Juan and Condado beach. The Concierge on the other hand acted like we were disturbing her when we asked normal tourist questions. The restaurant was OK, but the servers were less than attentive. Main complaint is that there is no place nearby to eat, and the "Choices Restaurant" had a limited and expensive menu.

Room Tip: Didn't know they had a spa..
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  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, 1 April 2014
Thank you for your review

Thank you for sharing your comments, we value them and have informed the corresponding departments about the opportunities that were encountered during your stay. We look forward to greeting you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois, United States
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 26 March 2014 via mobile

I was told this was a beautiful hotel. First, it is only convenient if you are there for a convention. There is nothing near it otherwise. Cab rides to Condado or Old San Juan are $15+ each way. So $30+ round trip extra just for dinner out of the hotel is pricey. Every restaurant on the grounds is majorly overpriced. Except for Texas De Brazil, usual prices. The rooms were awful, very humid, smell of mildew, furniture is falling apart, awful sliding door for the bathroom that gets stuck, very outdated. The pool area was absolutely beautiful and has cool views. I would recommend if you are staying here for business or convention. It is also good for one night before or after a cruise because you wont be there long and it is right by the cruise pier. If you are vacationing like we did for 4 days after a cruise I would highly recommend an area like Condado or Old San Juan. You may pay a little extra for the room, but when all is said and done at this hotel you will end up spending way more on cabs and meals.

Stayed March 2014, travelled as a couple
Helpful?
2 Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorna G, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, 30 March 2014
Hi Kelly S,

Thank you for your time in providing your feedback in regards your stay with us. We appreciate all your comments and we will be sharing them the with our team, we will look into the opportunities you experienced. Please accept our apologies for any inconveniences you encountered during your stay with us.

Safe travels and warmest regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
87 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 23 March 2014

Stayed one night before a cruise. Room was clean. Bed and pillows were less comfortable than cheaper hotels I have stayed at. Staff was friendly. There is nothing around hotel so forced to eat there and it is expensive with few options. I ordered room service and it was not that good.

  • Stayed March 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank alh3772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, 2 April 2014
Hola alh3772! Thank you for taking the time to review our property. We are very sorry to hear that our especially designed beds, the Sweet Sleeper Bed, did not live up to your standards. The Convention District currently is under development bringing in more Hotels, shops and restaurants to our guests in the near future. In the mean time, our property offers 3 main restaurants (Choices, Texas de Brazil and China Club) and another 4 outlets like the District Lounge, Pool Bar & Grill, The Cafe and Room Service that can satisfy your needs and offer different options for either breakfast, lunch or dinner or simply a snack or a drink. We hope that this doesnt keep you from visiting us as we are really looking forward to welcome you again. Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 March 2014

The hotel is right next to the Convention Center, I just had to cross the street and I was there. Check-in was fast, they gave me a room on the 12th floor with club lounge access. The room itself was not that big of a deal, but clean and comfy. The view though it's pretty incredible. Most nights I had room service the food was pretty standard. I did go to the restaurant Choices one night with co-workers and we all agreed the food is much better there. We had breakfast at club , it was slightly limited since they don't have eggs, oatmeal, sausage or bacon and I asked the lady if I could order them but she said no. Most of us opted for room breakfast after the first day. They also had some appetizers in the evening, which were very good. Nicole was incredibly helpful during our visits to the club. Throughout our whole stay most of the staff was very friendly and eager to help.

Room Tip: High floor is better for a good view and the higher the number the quieter it is.
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  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SAnnaMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, 1 April 2014
Thank you for your review

We are glad to learn that you had an enjoyable stay. We value your feedback and hope to connect with you during your next visit to San Juan.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Kitts
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 20 March 2014 via mobile

I would have never believed that this hotel would be so bad in cleaniness. We spent 4 days for which at no time they clean the room or change towels. We had to ask for clean towels on the third day. U dont get the value for your money.

  • Stayed August 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank ttravelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DominiqueHaacke, Front Office Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, 16 April 2014
ttravelli,

Thank you for your feedback on your recent stay with us. I very much regret to hear this was your experience during your visit. This is definitely not the service we are know for and I assure you your comments will be shared with our staff. Should you read this response, I invite you to contact me directly to discuss your experience in more detail. You may reach me at dominique.haacke@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Puerto Rico Hotel & Casino

Property: Sheraton Puerto Rico Hotel & Casino
Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Official Description (provided by the hotel):
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino

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