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“Exceptional Week In Puetro Rico”

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Sheraton Puerto Rico Hotel & Casino
Ranked #8 of 47 Hotels in San Juan
Certificate of Excellence
Charleston, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Exceptional Week In Puetro Rico”
Reviewed 8 July 2014

I just want to say this was a week to remember. Not just because of the hotel but the employees who went way beyond to make our stay very memorable. Three of . them in Particular. Tania Ramirez who worked poolside went way beyond what we have experienced before. We love Tania...she is a big asset to this hotel. Also Katherine Vazquez..she actually walked us to the bus stop to make sure we got on the right bus..She took such god care of us and made us feel so welcome. In the dining room Jose' D' Leow served us with grace and was very attentive. We would surely come back just because of the staff you employ. I cannot say enough good things about these three especially Tania and Katherine. Thanks for a memorable week. Russell and Peggy Nichols

Room Tip: we were on the 4th floor which was also the pool floor...We loved it.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Peggy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review, 11 July 2014
Dear Peggy N,

Thank you for your review! At Sheraton, we want to make sure you have not just a great stay, you'll have a memorable stay. That's why our associates connect with our guests to ensure they're comfortable and relaxed.

We appreciate your recognition to Tania Ramirez, Katherine Vazquez and Jose De Leon, we'll make sure their managers are aware of it. If your travels bring you back to San Juan, please remember the Sheraton Puerto Rico is your home away from home.

Warmest!
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  • Sleep Quality
  • Location
  • Rooms
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  • Value
  • Cleanliness
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English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014 via mobile

The hotel is excellent ! Cousy and in a centric area close to the Old city and the beautiful beaches. But the pool area is the best !!! Specially for the Mojitos and our server Lizbeth Rosado who was awesome !!! She is very nice, diligent and the most beautiful waitress !!!! It was a great experience ☀️.

Stayed July 2014
Helpful?
1 Thank Jose F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review, 11 July 2014
Dear Jose F,

Thank you for your review! We value our guests' comments and appreciate your time to share it with our future guests. Our location is ideally located just minutes away from Old San Juan, Condado and other areas of turistic interest.

Your recognition to Lizbeth Rosado is much appreciated and we'll make sure her manager is aware of it. We definitely look forward to have you with us in another occasion.

Best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 July 2014

Fantastic hotel close to the old San Juan, Condado and other attractions in the metropolitan area., but you will need transportation.If you are a fitness buff, you may not only use the facilities but there is a nearby athletic compound where you can run or walk, it is walking distance.The lobby is beautiful, breakfast and other meals are pricey. The bartender at the the lobby bar, last name De Jesus (please forgive me for misplacing your business card) makes fantastic mojitos!!!

Room Tip: Please request pool view, otherwise your view will just be other buildings
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tropicalbaby67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, 8 July 2014
Thank you for your review

Thank you for sharing your comments about your recent stay. We will address your feedback with the corresponding departments. We look forward to your next visit to Puerto Rico.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 2 July 2014

I've been at the hotel now for a couple days now and I usually wait until the end of my trip to do my reviews,I have been so impressed with my stay. To sum it up it's been Exceptional!! From the moment of my arrival I was greeted by the bellman warmly. The front desk personnel Ceasar and Angel were friendly and efficient. The rooms are well appointed and clean. Our housekeeper, Alexandra has done a wonderful job of keeping the room clean, well stocked with towels and amenities and all with a warm smile. The hotel restaurant, Choices is just wonderful. Our waiter Andrea is excellent and just a pleasure with her great personality and service. But I must say every person I have encountered so far has been warm and friendly. Puerto Rican hospitality at it's best!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fun4812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, 8 July 2014
Thank you for your review

We are delighted to know that your stay has been an enjoyable one. We will recognize the employees mentioned for their great service. We thank you for making The Sheraton Puerto Rico Hotel & Casino your home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2014 via mobile

Last Month, Me and my co-workers was staying at The Sheraton Convention Center and I've had to say it was a great stay. Our bartender Luis Ojeda was marveolus and very attentive with us. We ate the Fifa menu, some brazilian food it was great. The staff it was so good to us. Overall the hotel, the infinity pool
and the lobby bar are the main attraction of this hotel. Cant wait to September, to bring my family. Thank for everything, Luis.

Stayed June 2014, travelled on business
Helpful?
1 Thank MichaelStevenson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, 8 July 2014
Thank you for your review

We are glad to learn about your experience during your recent stay and look forward to connecting with you in September.
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S.F., Calif
Level 5 Contributor
83 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 1 July 2014

We stayed here twice in four months and both times were quite nice. Caesar and Angel were excellent in assisting my group to get nice rooms. The best views are overlooking the pool and/or the ocean. The lobby/front desk area is modern and the lobby bar with its blue subdued lighting gives a nice touch. The Brazillian Steak House next door is quite pricey but the best bet would be the Chinese restaurant next to their casino. They have excellent food and their bartenders are the best. If you need action and nightlife then stay near Old San Juan and not the Convention Center. I would definitely stay again if pre cruise.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank katnegril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, 8 July 2014
Thank you for your review

We are glad to learn about your experience and appreciate your feedback. The associates mentioned will be commended for their service. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee, United States
Level 6 Contributor
175 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
Reviewed 1 July 2014

The only reason I didn't give this hotel an Excellent is because I felt nickle and dimed. We booked via a travel website and were surprised to get a $15 charge upon checkout. When we questioned it we were told it was the hotel service fee and if we'd read the fine print when we'd booked our room we would have seen we were subject to this charge.

We stayed here after our cruise for one night. We stayed in a different hotel with beach access and a nice pool pre-cruise. We weren't charged any service fee then, even though we'd used the same travel site to book our room.

The hotels are clearly taking a page from the airlines about how to pad their bottom lines. That said, we likely wouldn't stay in this hotel again, even though it had everything you could possibly want: close to the cruise ship, right next to the convention center, easy access to other parts of town, nice lobby, cool casino, spacious rooms, and a gorgeous pool area. (The infinity pool was fun to swim in. Crossed that off my Bucket List!)

Just beware all of that might not be included in the price of your room and you may face additional fees upon checkout. First time anyone had ever invoked the "if you'd read the fine print..." line on us and we didn't appreciate it. Even though they were very courteous about it.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HauntJauntsGrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, 8 July 2014
Thank you for your review

Thank you for sharing your experience with us, we apologize for the issue encountered during the check-out process. We will take all measures to ensure this does not reoccur. We hope you select our property in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Puerto Rico Hotel & Casino

Property: Sheraton Puerto Rico Hotel & Casino
Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Official Description (provided by the hotel):
Identified as San Juan's modern urban resort, the Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. The hotel’s comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots makes this hotel the premier place to stay. ... more   less 
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan

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