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“Superb Service Great Value Lovely Accomodations”

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Sheraton Puerto Rico Hotel & Casino
Ranked #8 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed 2 September 2014

I was here for work, but the hotel was so nice I stayed here the rest of the weekend instead of changing hotels. The parking was convenient, all the people working there were attentive and helpful. The hotel itself is laid out well, good security, perfect for working the convention center, only 10 minutes ($20 cab) away from airport. I really enjoyed the pool, pool bar-great drinks....must try the blended mojito-very unique!

A special thanks to Tatiana Chabert who went out of her way to help me with a numerous color print job I needed to have printed for work the next day. There are no color printers in the office space provided for guest, so she went above and beyond to help coordinate getting this done for me with minimal stress!

  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Nancy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded 17 September 2014

Dear Nancy R,

We thank you for sharing about your Sheraton Experience with our future guests. Your comments about your recent stay are valuable to us. Your recognition to Tatiana Chabert is much appreciated and we'll make sure her manager is aware of it.

After this, we welcome you to visit us again, as Sheraton Puerto Rico is great for business and pleasure. We look forward to have you with us in a future occasion.

Best!

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1,112 - 1,118 of 2,310 reviews

Reviewed 1 September 2014 via mobile

I live on PR and one of my favorites hotel is this one. It is in a good location. The pilow and bed are wonderful. The bathroom very good apperance and products for the bath very good. The pool have a bar very friendly and good personel. Overal the hotel have a very prety lobby and a big casino.

Stayed: August 2014, travelled solo
1  Thank Ann I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded 3 September 2014

Dear Ann I,

Thanks for sharing about your recent stay with us. We appreciate your comment and makes us even proud to know that we're on your list of favorite hotels. Your loyalty is very much appreciated and we look forward to continue having you with us.

Best!

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Reviewed 1 September 2014

Our booking agent booked our room under my middle name. When we called from the airport they could not find our booking. we panicked because it was prepaid. They said not to worry but just come to the hotel and they'd take care of things. By the time that we arrived the front desk was awesome & had found our reservation and we had a beautiful room and a great night sleep before starting our cruise. Thank you Sheraton guest services.

Room Tip: Ask for an upper room that looks out to the bay :)
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Only-in-Canada-eh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded 3 September 2014

Dear Only-in-Canada-eh,

Your review is a sample of how important our guests are to us. Thanks for sharing your Sheraton Experience. Our staff looks for opportunities to anticipate and resolve situations in order to make the most of your stay.

We're glad to know that you're concern didn't last long as we were able to clear a situation from you, so you could enjoy your stay and continue thru your entire vacations.

Your satisfaction means a lot to us and we're happy we could provide an excellent service.

Best!

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Reviewed 1 September 2014 via mobile

I arrived in to the hotel looking for a place to celebrate my anniversary, i've heard PR is a great and romantic destination. We had great local food in San Juan and upon saying it was our anniversary they gave us a very nice treatment but i must say the best one was back in the hotel.hotel is located very badly but details made it worth it. I left scattered roses for my wife on the floor to make some sort of romantic scene and when i came back there was a heart on the bed made with the roses by my housekeeper Janice Maldonado. I was surprised and very happy to see that along with my nicely cleaned room with shower gel and extra amenities. Nice to see people take from their valuable time to do this. The restaurant choices was amazing with the lightning and the warmness of people, my server Keila Baez was great as well and very friendly.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Changyuun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MCintronM, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded 30 October 2014

Dear Changyuun, Thank you for time to complete this review, we sincerely appreciate your feedback. Congratulations on your Anniversary! We are delight to read that you enjoyed your stay, and our associates enhanced your visit with their attention to details. Thank you for the great feedback about Ms. Janice Maldonado & Mrs. Keila Baez. We will adequately praise their excellent job. We are looking forward to welcome you back to our beautiful property.
Warmest Regards,
M.Cintron

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Reviewed 1 September 2014 via mobile

I've been to some great hotels in Puerto Rico (Hilton,Ritz,etc), but from the moment we arrived at this hotel, the hotel staff were amazing. They were super courteous and polite. We are gold SPG members and they treated us as such. Access to the club lounge and a high floor room with a great view was perfect! In the club lounge, we had the pleasure of meeting staff member Agmel Vega, whom provided outstanding customer service and provided us the perfect recommendation to spend our day at a beautiful beach! Overall the stay was excellent and memorable. I would absolutely stay here again!!!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Malkia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded 3 September 2014

Dear Malkia H,

Your satisfaction is our letter of recommendation. We thank you for your review and appreciate your recognition to our team member Agmel Vega. You can always count that at Sheraton Puerto Rico Hotel and Casino, we will make the most of your stay.

As a valued guest, we invite you to visit us in a future occasion. We look forward to connect with you again.

Best!

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Reviewed 31 August 2014

I'm currently staying at this hotel and love it! The staff has been very friendly and the hotel has great amenities. If you are sightseeing, you will need a vehicle or pay for cabs. If you are here for the convention center it is great to be able to walk over. As most hotels, foods is overpriced. If you are looking for inexpensive food, go to Tula Bay diner. It is located on the other side of the convention center and probably a 5 mins walk if you don't have a car. We had breakfast for two for around $7, two sandwiches, oatmeal, juice. Great place and very clean. The staff is great. They do close early for dinner. Very informal place and great prices.
I'm only giving the hotel four stars because the carpet in our room had a lot of stains.

  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank jonkicha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded 8 September 2014

Thank you for your review

We value your feedback and are pleased to know that you are enjoying your stay. We will address the current issues to the corresponding departments. Thank your selecting the Sheraton Puerto Rico as your home in San Juan.

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Reviewed 31 August 2014

Arrived mid day...from an awful flight with Southwest. " no luggage " for a day and a half. Met ms. Rodriguez at. Hotel front desk. She turned everything around for me and made my stay a pleasant one. Few problems with room, but she fixed everything. Ms Rodriguez...excellent customer service skills and communication. " SHE WENT THE EXTRA MILE...! "

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Adrian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel R, Guest Relations Manager at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded 1 September 2014

Dear Adrian C,
Greetings from the Sheraton Puerto Rico Hotel & Casino. Thank you for the great feedback about Ms. Rodriguez. We will adequately praise her excellent job.

We are looking forward to welcome you back to our beautiful property.


Best regards,

Joel Rojas
Guest Services Manager

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Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
Price Range: £167 - £310 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Official Description (provided by the hotel):
Identified as San Juan's modern urban resort, Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. Our hotel in San Juan, Puerto Rico features a comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots, all for a premier place for you to stay. ... more   less 
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan

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