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“Great base to explore Old San Juan from”
5 of 5 bubbles Review of CasaBlanca Hotel

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CasaBlanca Hotel
Ranked #10 of 46 Hotels in San Juan
Certificate of Excellence
Astoria, New York, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great base to explore Old San Juan from”
5 of 5 bubbles Reviewed 18 April 2013

This hotel is a great base to explore Old San Juan from and to stay some place with some old world class with a very nice Moroccan theme. The roof is a must with great views and big tubs for relaxing in after a day walking around the town.
There is a parking garage only a few blocks away if you have a car and its less then $10 a day.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (268)
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English first
Hamden, CT
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 10 April 2013

We stayed here for 2 nights before a recent cruise. It was exactly what we wanted. We wanted to stay in Old San Juan as opposed to more commercial areas like Condado. We also wanted to be somewhat centrally located. The location was perfect! Right on Fortaleza, near many restaurants, bars and shops, short walks to San Cristobal and paseo de la princesa, and still a walkable distance from El Morro.

The Morrocan decor is fabulous. The lack of an elevator is somewhat daunting (if you travel with as much luggage as we did) but you know that going in and if you book early enough you can get a room on a lower floor. We stayed in suite 2B. It was perfect (1 king bed in the room with a balcony and 2 twin beds in the interior room). We were concerned that the nightlife would keep us up, but we hardly noticed it. However, the dumptruck on Friday morning was severely annoying, but I suppose that'd be a problem anywhere.

Overall, the hotel was lovely and we would stay there again.

Room Tip: On their website you can see exactly which rooms are available for your dates and you can pick your...
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Stacey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at CasaBlanca Hotel, responded to this review, 14 April 2013
Hello Stacey,

We are so happy you enjoyed your stay so much! We are certainly located in the heart of this beautiful landmark and are very excited that you shared this with the world with your review! Thanks for all the tips to our future guests!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 9 April 2013

With a one night stay in Puerto Rico before flying out to another island, we took advantage of staying in Old San Juan for it's proximity to the fort. Casablanca was a great place to stay with nice helpful staff, charming room with open balcony, and coffee and pastries in the morning. After staying at chain hotels near the airport, I'd recommend spending the extra couple bucks to have a little more charm and city life going on around you in Old San Juan. Sure you have to walk up the stairs because there is no elevator, but most of the experiences here are going to be done on foot anyway. If the night life noise outside seems loud, it's because you are in an actively pedestrian neighborhood where people are having fun walking to and from music venues and bars. We slept great after having some drinks and enjoying a salsa band nearby. We turned off the air and let in the breeze from the open balcony. Comfy bed. We'll be back to Casablanca the next time we are in San Juan.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank natenmeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at CasaBlanca Hotel, responded to this review, 14 April 2013
Dear Natenmeg,

Thank you so much for sharing your experience with everybody, and recommending Old Town as nightlife is great here, specially because you can walk everywhere. I went to the bar closest to us "Dos Cuernitos" (three buildings to the left) and found out they have live salsa every Thursday and Saturday, so definitely expect to hear the band if you book a balcony room on these nights. We have plenty of rooms with interior windows that provide for a good night sleep. Also, the suites have two rooms, one with the balcony and the other is an inside room with two twin beds with no window (away from the noise and very comfy). Rooms are separated by doors in between for both quiet and privacy, the bathroom is shared and is in the middle.
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Croydon UK
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 7 April 2013

A quirky boutique hotel in the old town close, It captures the atmosphere of the original San Juan. The Casablanca movie theme is amusing at first but I can imagine it becomes a bit cliched after a while. It is a 3 star location, so dont expect Sheraton luxuries, but if you are looking for some character then it is definately recommended.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arthurwait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at CasaBlanca Hotel, responded to this review, 14 April 2013
Dear Arthur,

Thank you so much for your feedback! We love the CasaBlanca theme and the Moroccan style because it disconnects you from your day to day life and really transports you to a different time. Walking the streets of Old Town is very charming, you could almost feel how the Spanish conquistadors lived as you walk over the narrow cobble stone streets. One of my favorites is the street "Paseo del Gambaro" which I take every day from the parking lot to the hotel, it makes me feel like I am living in a movie. We hope to see you back some day!
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Barra Velha, SC
Level Contributor
148 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed 6 April 2013

The hotel is nicely decorated, and a lot has been done to compensate for its being an old structure on a crowded street. As the name suggests, the hotel takes its decorative theme from the movie.

The staff is decent, but not overly-friendly. "Free Breakfast" is basically toast and coffee, anything more is a-la-carte. There are no elevators, which makes the hotel difficult for mobility-limited persons such as my wife. In fact, unknowingly we had been booked into a 5th floor room, which was simply an impossibility for her. They did move us the a 3rd floor suite, which was better but still a struggle.

The rooms are nicely appointed, with complimentary WiFi, but my computer would not lock up to internet access in the suite. I could take it down to the 2nd floor, where it would lock up, then return to the suite where it stayed locked up for several hours. Then repeat the process. I suspect some form of an IP address conflict.

Overall, probably not a bad choice if you want to stay in the center of activity of Old San Juan. But it's not a high-end luxury hotel, by any means.

Room Tip: Front rooms can get noisy, but didn't bother us much. I suggest packing a "San Juan" s...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank agilberttx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at CasaBlanca Hotel, responded to this review, 14 April 2013
Dear Agilberttx,

Thank you so much for your feedback! For all future guests please note that the number on the room is for the actual floor you will be on, and the letters are for the different room types. Let's say, if you book 5C you are booking on the fifth floor room C which is a standard queen size bed for $119. When you book thru our website you can see that the Suites are the letter B, and so forth, each room type has a different price.

We strive for five star customer service even though we are a three star hotel. I am happy our staff was good in accommodating your family to a lower floor, sometimes it is difficult to do that if the hotel is fully booked. We have since made sure a " No Elevator" notice is placed on our website booking page for everyone to know about this before they book. Other booking engines like Expedia or Orbitz, have a no elevator notice, but they display it in the amenities page and some guests never get to ready all the hotel details before booking. I went ahead and added it in the first line of the hotel description to see if this works.

We apologize for the internet situation, it turns out the WiFi receiver was not working on your floor. Our technician was able to put it back to work.
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Antigua
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 5 April 2013

My wife and I travelled to San Juan with another couple. We really enoyed this hotel, it was clean and modern, the receptionist on arrival was extremely helpful and polite. The rooms had plenty of space with a very comfortable queen size bed, the en suite was modern and clean. The location was right in the centre of Old San Juan, so great for exploring the shops, the historic side of things, (or the bars!) We feel it was excellent value for money compared to other hotels. I would recommend this hotel to anyone.

Room Tip: There is no lift so expect a hike up the stairs- it wasn't a problem for us
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nathan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart, Florida
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 2 April 2013

After reading the mixed reviews here on Tripadvisor, I decided to give CasaBlanca a shot. The location turned out to be perfect for seeing Old San Juan. The employees were very sweet and welcoming. However, there were certain areas that could either be improved, or visitors should be aware of prior to booking.
The walk-up is imposing. Make certain you are in excellent condition or book a lower floor. The noise from the street is loud! During our stay the fire alarm went off several times (a day). The breakfast (provided free) would have been decent (if not minimal) coffee, pastries and toast - however, every day one or more of these items were depleted and took a bit of time to be replaced. Our room for two had two bath towels, yet just one hand and washcloth and no bath mat. And, I don't think I've ever been in a shower without a soap dish before. Or a shower curtain liner.
So, my expectations were such that I was not expecting a luxury property, so many little things could be done to improve their guests stays.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank foredan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about CasaBlanca Hotel

Property: CasaBlanca Hotel
Address: 316 Fortaleza St. | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #10 of 46 Hotels in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — CasaBlanca Hotel 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
New Elevator is up and running! CasaBlanca is a Boutique Hotel with 32 guestrooms with a lot of character and a personalized experience. We want you to love San Juan as much as we do by making sure your stay is pleasant and memorable. The structure is Spanish from the 1900's therefore rooms are mid to small sized, air conditioned and impeccable. Our beds are comfortable and equipped with microfiber linens and Hypoallergenic pillows, our bathrooms are small but private and unique, with amenities from the organic brand - Archive. Please ask front desk for complimentary items you might have forgotten to pack. Also available are: steamer, hairdryer, in room coffee maker and ice machine in lobby. Our Sun Deck offers guests a memorable experience with magical views of Old San Juan, watch the cruises as they disappear into the bay or enjoy the historical views of San Cristobal Fort next to the open Caribbean Sea. From tanning to reading, enjoy our comfortable lounge chairs, as well as our stone bathtubs provided for a deep relaxation in fresh water at your own desired temperature and time as it is open 24 hrs. Everything from our menu is available with one quick call to guest services from our service phone. Still worried about catching up with friends and family or posting your recent vacation pictures online, or maybe send a late work related email, not a problem, our high speed Internet is available everywhere in Hotel grounds. We are a smoke free, environmentally friendly, historically preserved Hotel where you will find a smiley face where ever you go! Cafe Americain conveniently located in the lobby serves a delicious breakfast every morning from 8 - 12 pm while streaming our favorite Hollywood movie CasaBlanca. Restaurant hours are 8am - 10pm Wed to Sun and 8am-11am for Mon to Tue. Offers a lunch menu selection of local cuisine as well as light options as sandwiches and salads. ... more   less 
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