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CasaBlanca Hotel
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Reviews (1,007)
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All reviewsold san juancasa blancacalle fortalezafifth floorrooms are smallbalcony roomyour luggagewithin walking distancecharming hotelrooftop deckmarmaladewould definitely stay here againno windowstayed here for two nightsfree trolleybed was very comfortablethe location is perfect
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770 - 775 of 1,007 reviews
Reviewed 16 February 2014

Just back from our 3 night midweek stay in room 3A. Room was very clean with a small shared balcony overlooking Fortaleza St. The view is not much and you must stand to see the street, but does give an appreciation of Old San Juan everyday life and some fresh air. We found the queen bed comfortable, the bathroom is small with a shower, wifi coverage in our room was somewhat limited, the tv quit the last night while watching the Olympics and the front desk person could not re-configure it. We were not there for the tv or wifi, so it did not bother us much. The location is the biggest advantage, excellent for walking anywhere in the old city and close to many top restaurants. We ate breakfast in house once, but found cheaper and better breakfasts across the street. The staff and owner are very cordial and helpful with directions, etc. We did use the roof top tubs on two occasions and found the experience unique with great views of the old city. Tons of charm, especially the main floor but be prepared for the stairs and small balcony rooms.

  • Stayed: February 2014, travelled as a couple
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2  Thank redink01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2014

Wife and I stayed here one night post cruise on Super Bowl Sunday. Easy walk from the cruise ship pier. As mentioned on their website and reviews there is no elevator but the front desk will help get your bags upstairs and down. Just be sure to tip the young man. We had a queen bed room, room 4C I think. The room is small by today's standards and if you are of the plus size your gonna feel a little cramped. But as with Real Estate, the three words that best describe this hotel is Location, Location, Location. You are right on Fortaleza street with an easy walk to everywhere in Old San Juan. Awesome, can't beat it.

When we got off the cruise ship we walked to the hotel dragging our bags along and got to the hotel. No issues with storing our backs from mid morning until we could check in that afternoon. They had already moved a couple of our bags up by the time we returned at 3:30 in the afternoon. The young man working that afternoon was working hard, I gave him a good tip considering he helps with luggage non-stop up and down those stairs. The minute he hears the clunking of a suitcase coming down the stairs he bounds up the stairs to help. I hope they pay him well, he deserves every penny and he got a good tip from me that's for sure.

The only "real" issue we had was in the morning we had to leave for the airport at 545am, we advised the lady the day before and she noted the time down and said they would have a cab arranged. We got downstairs at 530 and desk clerk was not around, a note was left with the phone saying to call the phone number for help. I called, just rang and rang no answer and desk clerk no where to be found. I knew we were 15 minutes early coming down but I would think someone would be around. About ten minutes later he emerged from a back room. Poor kid looked like he was asleep (having worked graveyards before I can be empathetic). He called for a cab and we made it to the airport no problems but had caused us a little concern for 10-15 minutes. If you're going to leave a phone # to call while you take a little snooze, at least answer it, Ha!

I won't downgrade the property for that because we are all human. I give it 4/5 stars simply because of the size of the room and no elevator but that is not the owner/operators fault, just the way the building is designed because its old. As a father of 3 children I would not stay here with kids, its just not a place for kids. I would definitely recommend this place for adults.

Room Tip: Stay on a lower floor if you don't like stairs
  • Stayed: February 2014, travelled as a couple
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1  Thank sbnuggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2014

This hotel is in the heart of Old San Juan. The staff was wonderful in every aspect. Everything is close from here. The trolley is pretty much right outside, cabs are easy to get, but if you wanted to just walk around, you could.
Only downfall is that they have no elevator. We were on the 4th floor in a VERY nice room. Not real big but everything you would need. They do offer help with your bags. When I return to San Juan I will book this hotel again

  • Stayed: February 2014, travelled as a couple
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1  Thank Kevwat63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2014 via mobile

Room was very small and basic: no coffeemaker, fridge, hairdryer (bathroom too small for it LOL), no window to outside (and, ergo , no streetnoise. But great location and super nice staff in very gift, funky (Casablancaish) lobby. But skip the breakfast in the lobby for a while - they have new owners and it will need a bit of time until it works. Breakfast was not fun. But that can change with some work :-)

Stayed: February 2014, travelled as a couple
Thank Helga H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

This hotel is well located to visit the sites of old San Juan, Puerto Rico. And if I were a bicyclist I would be giving this hotel 5-stars, but I'm not a bicyclist. One morning half of the tables in the restaurant were inaccessible due to bicycles leaning against the tables and chairs... so much for breakfast.
Our room was 2F, on the second floor. The room had no windows and the walls were paper thin so that you could here conversations from the adjoining rooms.
One night the front desk attendant became unavailable and we were locked out of the hotel for almost half an hour banging on the front door trying to get his attention, wherever he might have been.
Price, location, cleanliness and a reasonably comfortable bed were the pluses for this hotel.

Room Tip: Remember, this is a five story hotel and no elevator.
  • Stayed: January 2014, travelled as a couple
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Thank delMar13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at CasaBlanca Hotel, responded to this reviewResponded 11 February 2014

Dear DelMar3,

Thank you so much for your review! We are so disappointed our visitors from La Vuelta PR with their bicycles and tools made you down grade us from 5 to 2 stars. We certainly hope to give every guest the most welcoming experience and understand completely how this can be an inconvenience.

We have targeted who our midnight attendant was and we will make sure he receives proper training on guest service experience so this does not happen again in the future. We will also look into noise coming from adjoining room as there might be a fake wall somewhere that we can soundproof.

Thank you so much and we hope to see you back in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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