We stayed at the Casablanca hotel on both sides of our cruise vacation. The staff excelled in customer service. Arriving late into the evening made no difference, when was the last time management came out to welcome you. That was only the beginning. The restaurant located in the hotel had just closed for the evening but stayed open to serve us. The hotel staff service exceeded that of most large chain hotels. Personal, friendly is only a small part.
We were aware that the hotel had no elevator however that was not a problem. The staff was there to help. The room was comfortable and fit the hotel theme. Don’t expect lavish appointments.
Hotel location was excellent. In the middle of all the action in Old San Juan. Within walking distance of the cruise ship terminal and mostly downhill. Unfortunately the street that the hotel is located on is under construction and is blocked. Somehow this was not a problem and it made for some great pictures of the street without being clogged by cars.
Overall, we enjoyed our stay at the Casablanca hotel and have no problem recommending it. Too bad some of the big chain hotels can’t run their hotels the same way.
Thanks Casablanca Hotel, you’re everything we expected…and so much more!!
- Official Description (provided by the hotel):
- New Elevator is up and running! CasaBlanca is a Boutique Hotel with 32 guestrooms with a lot of character and a personalized experience. We want you to love San Juan as much as we do by making sure your stay is pleasant and memorable. The structure is Spanish from the 1900's therefore rooms are mid to small sized, air conditioned and impeccable. Our beds are comfortable and equipped with microfiber linens and Hypoallergenic pillows, our bathrooms are small but private and unique, with amenities from the organic brand - Archive. Please ask front desk for complimentary items you might have forgotten to pack. Also available are: steamer, hairdryer, in room coffee maker and ice machine in lobby. Our Sun Deck offers guests a memorable experience with magical views of Old San Juan, watch the cruises as they disappear into the bay or enjoy the historical views of San Cristobal Fort next to the open Caribbean Sea. From tanning to reading, enjoy our comfortable lounge chairs, as well as our stone bathtubs provided for a deep relaxation in fresh water at your own desired temperature and time as it is open 24 hrs. Everything from our menu is available with one quick call to guest services from our service phone. Still worried about catching up with friends and family or posting your recent vacation pictures online, or maybe send a late work related email, not a problem, our high speed Internet is available everywhere in Hotel grounds. We are a smoke free, environmentally friendly, historically preserved Hotel where you will find a smiley face where ever you go! Cafe Americain conveniently located in the lobby serves a delicious breakfast every morning from 8 - 12 pm while streaming our favorite Hollywood movie CasaBlanca. Restaurant hours are 8am - 10pm Wed to Sun and 8am-11am for Mon to Tue. Offers a lunch menu selection of local cuisine as well as light options as sandwiches and salads. ... more less
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