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“Gem in Old San Juan”
Review of CasaBlanca Hotel

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CasaBlanca Hotel
Ranked #6 of 47 Hotels in San Juan
Certificate of Excellence
Denver, Colorado
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Gem in Old San Juan”
Reviewed 5 August 2014

Wow we stumbled upon this quaint little boutique hotel while exploring Old San Juan Puerto Rico, and wow what an amazing place! The decor is lovely, the smell intoxicating, and the rooftop has turn of the century, stone tubs! Architecturally interesting, charming, rooms, awesome staff. Although we were staying at another resort, we stole away for a night anyway. Also right across the street from Marmalade best restaurant EVER!

Room Tip: No elevator so use the staff for luggage!
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank MRedenius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at CasaBlanca Hotel, responded to this review, 6 August 2014
Dear MRedenius,

How spontaneous of you! We are blessed to have guests like you walk through our doors. It was such a pleasure to talk to you both, thank you for making our job so enjoyable. We hope to see you back soon with family and friends.

Enjoy the remaining of your much deserved resort vacation!

All the best,
Joyce O
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (276)
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English first
Redwood City, California, United States
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 August 2014 via mobile

We stayed here for 4 days. The hotel and room were cute. A nice change from the chain hotels. There were a few things in the room that needed to be fixed up, but nothing major. The ac wasn't super effective and we were on the third floor so it was a bit muggy in the room but not too bad. Staff is very nice and knowledgable of the city.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at CasaBlanca Hotel, responded to this review, 6 August 2014
Dear Elise,

Thank you so much for trusting us for your vacation stay! We are constantly working to improve and make each room worthy of your selection. We should probably mention someone who over the past 290 reviews so far has been unnoticed "Jesus", our handyman. Of boy what would we do without him...? He is the one who day in and day out works hard to make your room shine. If you ever see someone who walks by you and looks all covered in paint or some sort of paint stain, that is Jesus, it is tough to stay immaculate when you are the head maintenance and you work as hard as him. He is always up to something great. If you happen to see him say hello!

We will report to Jesus about the air conditioning and get that resolved ASAP. And for future guests: please let us know should you have any discomfort on the spot, we are available with 24 hours assistance and we can make a broken a/c work even if it's 3am or we can find a way for you to have a pleasurable night sleep.

Thank you for your continued support!
Joyce O
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Cary, North Carolina
1 review
Reviewed 1 August 2014

This is a great place in Old San Juan. Loved the bathtubs on the roof! It's great to go up there at night and see the city lights. This hotel is full of style and character. Our room was super romantic, very clean, and surprisingly bright, given that there was no window (there was a skylight in the shower). Would definitely stay here again.

  • Stayed April 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank bvl203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at CasaBlanca Hotel, responded to this review, 6 August 2014
Dear BVI203,

Thank you so very much for your fabulous review! We are so happy to hear you had a romantic stay with us and that you enjoyed the city lights from our terrace. We have just closed the terrace for renovations this week, we hope the outcome is even greater and that it brings joy to everyone that visits it.

Safe travels,
Joyce O
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Reno, Nevada
Level 1 Contributor
3 reviews
Reviewed 1 August 2014

Great place with a friendly staff. The rooms were clean and the decor and art pieces made for a nice, comfortable feel. Overall it was a very pleasant stay. We will definitely return if we're in PR again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank DoMo_2_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2014

This hotel is absolutely wonderful. Comfortable rooms, clean bathrooms, cute balconies and right in the middle of Old San Juan! There's so much for you to do in the surrounding area, and the hot tubs on the roof top make for a great thing to do when the sun goes down.

Everyone in the staff is also very friendly and professional as well.

Then only thing that I'll say is that if you don't like to walk up many stairs, book a hotel elsewhere. It's an older building and they don't have an elevator.. also, if you're driving, be prepared to park far and walk.

But seriously, if you're visiting Old San Juan, CasaBlanca Hotel is an ABSOLUTE MUST.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Brielynn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hackensack, New Jersey
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 July 2014 via mobile

The hotel is old and you can tell from inside. My room is tiny and bathroom def needs some renovation. Their towels don't look clean.
For a three and half star hotel listed on priceline, it's def overrated and overpriced. Would recommend to stay in new San Juan. A four star hotel could be cheaper than this.

Good location, non deniable. Close to the locals, trolley, restaurants, and castles. All in walkin distance.

Stayed July 2014
Helpful?
4 Thank JessX0324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at CasaBlanca Hotel, responded to this review, 6 August 2014
Dear JessX0324,

We are so sorry to hear that your expectations about CasaBlanca Hotel were not met. We understand it is hard to pick a Hotel over other guests reviews as satisfaction levels vary and is so subjective at times. For future guests, please know that we are a 3 star hotel with 4 1/2 star rating, this last one is often a reflection of an overall good experience for a competitive rate.

Please remember to book direct for additional discounts!

All the best,
Joyce O
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Virginia
Level 5 Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 28 July 2014 via mobile

Stayed here for 3 nights while in PR.
Pros:
Excellent location
Extremely clean rooms and interior
Rooms are very cold and feel amazing
Decor is charming. Most awesome lobby and sink in bathroom was one of a kind.
Staff very friendly and helpful.

Cons:
Tiny bathroom
Tissues in room would have been nice.

Note: rooms small and mine had no window..I hate being in hotel room when I'm not sleeping or getting ready for bed so this was not important for me.

Would have been nice to have breakfast included.

Stayed July 2014, travelled with friends
Helpful?
2 Thank Espressopillows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at CasaBlanca Hotel, responded to this review, 30 July 2014
Dear Expressopillows,

Love the name! Please receive our most sincere gratitude for taking the time to give us this fabulous feedback. We rely on all our guests comments to both get better at what we do and also build moral confidence that our hard work pays off.

We hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about CasaBlanca Hotel

Property: CasaBlanca Hotel
Address: 316 Fortaleza St. | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #6 of 47 Hotels in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — CasaBlanca Hotel 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
New Elevator is up and running! CasaBlanca is a Boutique Hotel with 32 guestrooms with a lot of character and a personalized experience. We want you to love San Juan as much as we do by making sure your stay is pleasant and memorable. The structure is Spanish from the 1900's therefore rooms are mid to small sized, air conditioned and impeccable. Our beds are comfortable and equipped with microfiber linens and Hypoallergenic pillows, our bathrooms are small but private and unique, with amenities from the organic brand - Archive. Please ask front desk for complimentary items you might have forgotten to pack. Also available are: steamer, hairdryer, in room coffee maker and ice machine in lobby. Our Sun Deck offers guests a memorable experience with magical views of Old San Juan, watch the cruises as they disappear into the bay or enjoy the historical views of San Cristobal Fort next to the open Caribbean Sea. From tanning to reading, enjoy our comfortable lounge chairs, as well as our stone bathtubs provided for a deep relaxation in fresh water at your own desired temperature and time as it is open 24 hrs. Everything from our menu is available with one quick call to guest services from our service phone. Still worried about catching up with friends and family or posting your recent vacation pictures online, or maybe send a late work related email, not a problem, our high speed Internet is available everywhere in Hotel grounds. We are a smoke free, environmentally friendly, historically preserved Hotel where you will find a smiley face where ever you go! Cafe Americain conveniently located in the lobby serves a delicious breakfast every morning from 8 - 12 pm while streaming our favorite Hollywood movie CasaBlanca. Restaurant hours are 8am - 10pm Wed to Sun and 8am-11am for Mon to Tue. Offers a lunch menu selection of local cuisine as well as light options as sandwiches and salads. ... more   less 
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