I stayed at El Convento for 4 nights with my fiancé and we had a great time. The problems started AFTER we got home from our trip. We had given a $200 "incidentals" deposit that I was told would be released immediately upon is checking out ( I checked out March 15) and take 5-7 business days. I called several times to confirm this amount of time because that time had passed and I did not have the money back in my account. I called again on March 25 and they told me that there had been a mistake and they had not released my money. The person that I talked with then said I had to wait another 5-7 business days. I called after 7 business days passed because I still have not received the money and was transferred three times ( and had never been transferred before). The lady I spoke with said it would take 10-14 days. I told her I hadn't been told this number before and she said she was going to contact the accounting department to make sure it had been released and email me the next day. I did not receive any email. I am extremely disappointed that I have had to go to this level of effort and still have not gotten my money back or received any contact about whatever may be holding it up. I hope I will be getting the money returned soon!
- Official Description (provided by the hotel):
- Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. ... more less
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- Also Known As:
- El Convento San Juan