We felt the price per night was high, but decided to proceed due to the unique nature of the property.
The property had the charm and mystery of the old world. Cobble stone courtyards, decor from the period the property was built, beautiful heavy upholsteries, thick stone walls, and heavy wooden beams. The six parrots of varying colours and breeds perched in the courtyard and main reception added a unique touch as well.
The biggest challenge is the owners, management and staff lack any sort of commitment to providing their guests a great or even mediocre experience.
We see ourselves as easy going, friendly people who like to fit into an environment without a lot of attention and few demands. On more than one occasion we felt uncomfortable and like intruders.
Here's a brief recap of our experience:
The rooms were acceptable, however very damp and cold, even in such a warm climate. Our room was positioned very close to the road and thus the car traffic made it noisy at night .
The promoted cocktail reception was VERY limited - a complimentary glass of red or white wine, tap water or bottled water for $4. No beer and soft drinks as they ran out, which remained the case for the next 2 days - even though at check-in they boasted having an 'honour bar'.
The complimentary breakfast consisted of baked scrambled eggs with ham and cheese, yogurt, cereal, fruit and croissants. Food quality was not bad the first day, but completely unacceptable when the leftovers from the previous days breakfast were served as breakfast on day two. Stress the leftover-over part as nothing new or fresh was added to the menu day two. We didn't bother on day three.
Our second evening the inn hosted a private dinner party. Guests staying at the Inn were not advised and when we proceeded to the main area for the evenings cocktail reception, were intercepted and curtly questioned as to our presence. It was made clear to us the cocktail reception was happening and the two of us left feeling like intruders.
By day three we had unengaged with the property, avoided the staff and the owners and started counting the hours to when we would be moving on.
During our checkout, we questioned the charges to be applied to our credit card and were assured all was in order. Still a bit uneasy, we agreed and proceeded to the airport. While at the airport we checked our credit card account and found they had processed the charges twice. We call from the airport and advised them of the error and were assured all would be corrected by end of day. We continued on our holiday and returned home two weeks later to find this was not the case.
It took 3 long-distance phone calls, and finally a fax of our credit card bill to prove we had been overcharged before we received any action. During the entire time, their attitude was less than helpful or even apologetic when the error was proven to be theirs. An additional $800+ charges sat on our credit card for over 30 days, we had to proof the error was theirs and in the end the management was unapologetic and felt that any sort of retribution was not in order. "We refunded your money, what more do you expect?" was the response.
In closing, here's our advice. There are plenty of other places to stay in Old San Juan...look them up.
- Official Description (provided by the hotel):
- This sprawling 22-room ocean-view boutique hotel features lush gardens, tree-shaded patios and secluded and private nooks at every turn. The Wine Deck offers breath-taking, panoramic views from the highest point in Old San Juan. The newly completed sculpture waterfall pool meanders through ancient brick passageways, past fragrant gardenias. Six active art studios and world-class piano recitals are all open to our guests. Unique, elegant and exotic: the Old World charm of The Gallery Inn. ... more less
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- Also Known As:
- The Gallery Hotel San Juan