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“Another Awesome Vacation!”

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San Juan Marriott Resort & Stellaris Casino
Ranked #10 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed 2 February 2014

It had been two years since we visited the San Juan Marriott and we were extremely pleased to see that the service has even surpassed the previous visit. The staff remembered us and made us feel at home. The service was superb from every staff member. All the staff greets you each and every time you encounter them. Richard was very personable and helpful at the beach and pool area. Glory, our cheerful housekeeper, kept our room extremely clean. Our room was located on the fourth floor in the cabana building. It was nice to receive a note from her telling us to have a nice day! We ate breakfast each morning at LaVista and were welcomed graciously by the host/hostesses. The highlight of our day was our waiter, Sonny. His terrific personality and sense of humor is the perfect way to begin your day. Our first day, we enjoyed Diane's service. All employed in this area should be commended. The door men were professional and even remembered to ask how our evenings were the day after they had gotten us a cab to go to Old San Juan. My wife broke a nail (g-d forbid), and the nice gentleman at the front desk told her where she could get it fixed, then proceeded to call and get the hours they were open!

We will definitely return to this Resort! The location--out the front, and you are in town, out the back, and you are on the beach--brings you the best of both worlds. That coupled with the amazing staff that is WELL trained ensures you a marvelous vacation!

  • Stayed: January 2014, travelled as a couple
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1  Thank Ira B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,794 - 3,800 of 6,505 reviews

Reviewed 2 February 2014

Visited this hotel in January 2013 and was so delighted with the hotel and its amenities, the caring staff, the location, and the restaurants (even though the food is on the pricey side - the meals were worth it), we decided to return this January. Again we upgraded to an ocean front room - worth the extra cost to view the sunrise over the ocean, the beautiful rainbow and to be lulled to sleep by the waves hitting the shore. Devoted staff both in the front of the house and in the back, work very hard to assure a memorable vacation. We look forward to January 2015 for another return vacation to the San Juan Resort and Stellaris Casino.

Room Tip: We were in a corner room which had a balcony on both sides. The room was on a high floor which we re...
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  • Stayed: January 2014, travelled as a couple
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2  Thank Roberta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MDelgado01, Marketing Coordinator at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 7 February 2014

Dear Roberta B;

Knowing you have stayed with us over the last two years makes us extremely happy.

We really appreciate your loyalty and look forward to your next visit in January 2015.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2014

We came here after a disastrous trip to Las Casitas resort in Fajardo. Unlike the management at Las Casitas (i.e., Maxence Bonnamain, Director of Operations), the staff here know how to assign rooms by request, attend to basic service responsibilities, and properly handle complaints - not blow them off (see my review of Las Casitas where Mr. Bonnamain fails to address the issues but for one). The Marriott Stellaris will be our go to hotel for each of our 4 trips each year to Puerto Rico. Per this trip we had great food, wonderful massages at the spa, and a great room. Thank you!

Room Tip: High floor
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  • Stayed: January 2014, travelled with family
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3  Thank William T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MDelgado01, Marketing Coordinator at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 7 February 2014

Dear William T;

Thank you for your feedback regarding your recent stay.

Customer satisfaction is very important to us, so it gives us great pleasure to know that you had a pleasant stay with us.

We look forward to seeing you in the future.

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Reviewed 1 February 2014

The resort was beautiful. Kept very clean. We had an Ocean Front room that had a marvelous view. Front desk staff were great-quick and cheerful. The Key Lime "Pie" was more like a custard-but it was very good.

Stayed: January 2014, travelled with friends
1  Thank merlotMinnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2014

My wife and I just returned from a one week vacation at the Marriott/Solaris in San Juan.The hotel was outstanding in every way.The service was of a very high quality overall and the quality of design and cleanliness of the public spaces,rooms and grounds clearly reflect the high standards of the Marriott Corporation.However ,it is the well-schooled staff and their friendly,warm personalities that really make this hotel stand far above other such facilities we have stayed at.The location is very convenient to the airport,restaurants, Old San Juan and many museums.
Plenty of places within 2-3 blocks where you can have OUTSTANDING breakfasts and dinners at VERY reasonable prices.

  • Stayed: January 2014, travelled as a couple
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2  Thank ConRem_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MDelgado01, Marketing Coordinator at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 7 February 2014

Dear ConRem_13;

Our guest feedback is extremely important to us and we are very happy to hear that your vacation experience with us was outstanding.

Thank you for the feedback and for recognizing our amazing staff.

Look forward to seeing you and your wife during your next vacation to San Juan, PR.

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Reviewed 1 February 2014

We stayed here for 2 nights before our cruise. I finally got to enjoy being on the beach and this is an excellent hotel to do just that. On check in enriquez as very informative of all the non-gratis things available at the hotel. The beach is clean with someone placing beach chairs where you want them. The bar is close to the beach so refreshments are easy to get. Our room was clean and had robes for our use. The mattress was great so we sleep well. He bathroom is large. The hotel is close to many places to eat local fare. This is are third time here and will come again. You won't be disappointed

  • Stayed: January 2014
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3  Thank Travelerbeme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2014

My husband I spent 4 nights here last week. We had a great time! We had an ocean front room on the 8th floor. Room was very clean, not as fancy as some other resorts, but very comfortable. The ocean here is very rough to swim in but was great to go to sleep hearing the pounding surf. The air conditioning automatically turns off when the balcony door is open. We ended up each night closing it a some point to cool off the room. I swam in the pool a couple mornings before the families with kids took over. Not many kids on the beach. Salsa music and dancing in the lobby bar every night.

The food and drinks are expensive here. Walgreens is right across the street and we purchased beer, wine and soda to keep in the refrigerator in the room. No problem taking them to the beach. There is food and drink service on the beach if you prefer.

The casino was lots of fun, served free drinks while we played craps. There is a tiny Chinese restaurant in the corner of the casino, BEST CRAB RANGOON WE EVER HAD!

Great location, we walked to great restaurants: Oceano (seafood) on the beach couple blocks away, El Pasillito (Middle Eastern) on the same street. Café Lola, pricey but great atmosphere. Ummo Argentinian Grill delicious steaks! Pinky's for breakfast.

Took the bus to Old San Juan, beautiful old buildings, outstanding views, lots of shopping, dining, drinking! You need coins for the bus 75 cents each.

Every where we went including at the hotel, the people were friendly and helpful.

  • Stayed: January 2014, travelled as a couple
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10  Thank Joan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MDelgado01, Marketing Coordinator at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 10 February 2014

Dear Joan D;

We would first like to thank you for choosing the San Juan Marriott Resort & Stellaris Casino as your "home away from home", during your recent visit to Puerto Rico.

We appreciate all your feedback!

If you need any assistance in a future stay please contact us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Juan Marriott Resort & Stellaris Casino

Address: 1309 Ashford Avenue, San Juan 00907-1324, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range: £208 - £460 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — San Juan Marriott Resort & Stellaris Casino 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan, find the spectacular San Juan Marriott Resort & Stellaris Casino. Our resort in San Juan, Puerto Rico sits in a highly desirable beachfront location only minutes from numerous restaurants and bars. The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club. Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge. Come and enjoy the comfort and atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
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Also Known As:
Marriott San Juan Resort & Stellaris Hotel San Juan
Marriott San Juan Resort And Stellaris Casino

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