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“Great Location”

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San Juan Marriott Resort & Stellaris Casino
Ranked #8 of 48 Hotels in San Juan
Certificate of Excellence
Milwaukee, Wisconsin
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Location”
Reviewed 29 March 2014

Stayed in 145, great corner room with extra space, doors opened onto pool deck but away from any noise or traffic. Hotel room was perfect, beautiful beach and pool. Loved the entertainment in the bar lounge, wish there was dancing nightly! Very nice neighborhood location for walks, food and conveniences. Short drive into Old San Juan, went there nightly. Great location-stayed a week mid March 2014.

  • Stayed March 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mary l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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NJ
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 March 2014

good location in Condado - very walkable to lots of restaurants. Nice beach but they put chairs out by family waiting for tips so you may have to wait. pool on the small side and shaded most of the day. good family hotel though

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
1 Thank PonchoVino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Granite Quarry, North Carolina, United States
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 March 2014

Pre-cruise stay, booked on loyality points and a Platnium Elite Member. We were celebrating our 35th wedding anniversay. I would hate to see how this hotel treats it's non-program guest, no better than it treats its Elite Members. I didn't expect special treatment, but really as a member you don't have to request it, It is part of the program benefits for loyalty. When they finally had a room ready (at 4:30 in the afternoon) we walk in to a room which is already occupied by another very understanding vistor. Enrique was the one front desk employee that went out of his way to correct a somewhat embarrassing situation. They attempted to make it right by offering an upgrade room and a cash credit. Nice, except the credit was only partially applied and I ended up being charged even though I was told all food and bar charges were covered up to the amount credit. Although approved by his manager, that individual never showed their face to come out of the office. Just not impressed at all, the La Concha Renaissance San Juan Resort (also a Marriott property) is a few blocks down the same street and is a much better choice.

Room Tip: Choose another hotel
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MDelgado01, Marketing Coordinator at San Juan Marriott Resort & Stellaris Casino, responded to this review, 1 April 2014
Dear Jean M,
First of all we would like to thank you for your loyalty as a Marriott Rewards Member and extend our sincere apologies for the inconveniences experienced during your pre cruise stay at our Resort.

We are glad to know that Enrique was able to address your concerns and provide resolution, we'll be sure to let him know that you recognized his efforts.

If there is anything we can do to further assist you please don't hesitate to contact us by email at mhrs.sjupr.social.media@marriotthotels.com or by phone (787) 722-7000 Ext. 42.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 March 2014

I'll make this short and sweet , we love this Marriott . No surprises at this Marriott its well worth the cost. We had stayed at the courtyard Marriott by the airport and realized we should have gone with the Stellaris , you can dine not just on the property but all around . You have a Walgreens close by thus more convenient and economical, you are not a hostage to your hotel as we had realized this at the Courtyard Marriott by the airport . We cruise out of Puerto Rico every year and we highly endorse the Marriott Stellaris. The pool and beach are amazing , we were even thinking of using our Marriott points and airmiles to have a little vacation at the Stellaris .

Room Tip: I like the beach view but I have had a partial view inland and beach which was just fine .
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 28 March 2014

Puerto Rico is a perfect destination for a quick getaway, especially during the long, hard winters like the one we just had. I love the (fairly quick) flights, not having to deal with the hassle of passports, and the abundance of nice hotels close to the airport. We have previously stayed in both the Fajardo and Isle Verde areas. Both Isle Verde and Condado are close to the airport and have some really nice hotels. While I think that Isle Verde gets higher marks for calm, pretty, beaches with not as much wind, the Condado area wins for it's proximity to Old San Juan, the abundance of restaurants and bars within walking distance, and the fact that you don't hear the planes flying overhead like you do in the Isle Verde area.
We had a great stay at the Marriott. As other's have mentioned, customer service is wonderful here and everyone we encountered was helpful and kind. The welcome drink is a nice touch. The rooms have all the modern amenities. The pool, pool bars and restaurants, and casino were all very nice. Perfect for a couples weekend away. I loved that there was a Starbucks across the street as well as many nice choices for dining up and down Ashford ave which is right out front. Old San Juan was a 10 minute cab ride away and is a "must do"! A good solid choice for the Condado area.

Room Tip: Corner suites offer two balconies and a larger room but try to get one facing the pool/ocean instead...
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  • Stayed February 2014, travelled as a couple
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Helpful?
2 Thank tla306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodstock, Virginia
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 March 2014

We were fortunate enough to spend a week at this location celebrating both and anniversary and a b irthday. Overlooking the ocean with good food, great staff and pools and hotel beaches that were wonderful. Although the food was a bit expensive, it was plentiful and very good. There are nice restaurants within walking distance that have just about any type of food or drinks you would want. The staff was very nice and very accommodating to our every need. If you have the benefit of the concierge level as we did, it was excellent and again the service above and beyond expectations.

Room Tip: Corner rooms are great with two balconies and plenty of windows with great views. Try and get a room...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank keith m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Clemente Ca.
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 March 2014

We travel a lot. Hands down this hotel offers the BEST, most consistent customer service EVER. We are going on week 3 here, and I am thoroughly impressed on a daily basis. Clean. Beautiful. Great location...But most of all the people who work here obviously love working here. I don't know how management does it, but never, not once have I not been acknowledged by any staff member that I have come in contact with. They always go out of their way to greet you, say hi, and to inquire about your trip and to always ask if there is anything they can do do help. EVERY SINGLE PERSON! The rooms are very nice, beautiful views, beautiful beach, great food. AND I am thoroughly impressed with the gym. The people who run the gym are THE BEST! So attentive, always there the second I walk in the door to tend to any need I might have. Clean, well stocked, upbeat gym. LOVE IT. I love everything about this hotel. EVERYTHING. You can't go wrong staying here.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Victoria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about San Juan Marriott Resort & Stellaris Casino

Property: San Juan Marriott Resort & Stellaris Casino
Address: 1309 Ashford Ave, San Juan 00907-1324, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Juan
#3 On the Beach Hotel in San Juan
#3 Spa Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — San Juan Marriott Resort & Stellaris Casino 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
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Also Known As:
Marriott San Juan Resort & Stellaris Hotel San Juan
Marriott San Juan Resort And Stellaris Casino

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