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“Nice Hotel, Great Location, Wonderful Staff”

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San Juan Marriott Resort & Stellaris Casino
Ranked #10 of 47 Hotels in San Juan
Certificate of Excellence
Washington, DC
Level 6 Contributor
141 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Nice Hotel, Great Location, Wonderful Staff”
Reviewed 11 April 2014

We had a great 5 day visit to Condado and San Juan in early April. First, the hotel is situated on a street that provides plenty of eating places, and a Starbucks. There's a Walgreens within a 2 minute walk, and Yerba Buena restaurant that has great food right down the street. Second, the hotel staff- from the reception desk to the restaurant team to the housekeeping, the beach and pool teams and bell teams- are super nice, helpful and just plain kind. Third, my only complaint is that though we were to have an oceanview room, our room (see pic) had Palm tree view. The palm trees blocked our view of the ocean. We enjoyed our stay...

Room Tip: Our room was not in the tower, I think the tower rooms have a true ocean view. We were in room 540.
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  • Stayed April 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank DCPRPRO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level 5 Contributor
53 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 April 2014

Great hotel with big pool and steps from the beach. The service was great the entire stay and hotel was very clean considering guests coming and going from the beach. Security 24 hours made you feel safe even though the area the hotel is in was completely safe. Casino in the hotel was a plus for the group I was with. Wife went to the Spa and had a very relaxing day there. Beach staff helped set up umbrellas and chairs for those in need. There is an outdoor game area where our group hung out and played cards. Priceline guests be warned. My friends went through that site and their service was not as good as mine. Room was not what was promised and extra charges not disclosed for resort fees added on hundreds of dollars they were not expecting.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank CW2907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint James, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 April 2014

We would like to especially say that every morning at breakfast We were served by by Angelo and by Diana. They made the start of our day wonderful. Kind and helpful
They were very knowledgeable about the hotel and the island. They both recommended restaurants, activities and more. Most of all they told us how wonderful the Marriott is, one of the best Hotels all around and how well they have been treated as employees of the San Juan Marriott stallaris.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank paulamauro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hagerstown, MD
Level 5 Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 April 2014

Kind and thoughtful service by the front desk manager was very appreciated today. My elderly parents checked in this afternoon and the front desk manager made sure they had the type of room they wanted. He was so kind and made sure they had a high-up floor and were comfortable there. Mom called me from the room and said it was just wonderful and they were treated so well already just in the first part of their stay. They were just delighted. They are very happy and it was the thoughtfulness of the manager who made that happen for them. Thank you for making them feel so welcomed. The leadership of this hotel is obviously caring and that bodes well for this resort.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruthyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level 5 Contributor
74 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 10 April 2014

Front Desk staff was friendly. Nice gift shop. Spa staff was friendly... they even made me a nice cup of tea after my workout. Food is good. Breakfast was great at the lower level restaurant. The bar in the lobby also serves food.. just ask for a menu. There is a Walgreens a block down the street. We went there for snacks and grabbed a ton of bottled water. They don give you small bottles of water for the room, however, if you are trying to stay hydrated, I recommend making a trip to Walgreens and stocking up the mini fridge in your room. We had ocean front room. View as awesome. pool was nice. overall, I'd come back to stay here again. I just have to prep myself better for how San Juan hotels tax you on everything... there's the regular tax and then the resort fee... if you are ready for that, you are fine. When we checked out, they'd charged us 3 times for one movie. The lady at the front desk was friendly and quickly credited our bill for the error. Overall, great stay.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KDL1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 April 2014 via mobile

This was our families spring break with teenagers. Check in was efficient and overall I found the staff very accommodating and knowledgeable. The room was a good size and nicer than I expected. The view from the balcony was great, we could see toward old San Juan and the cruise ships. My family especially enjoyed the beech service, most resorts give you an umbrella and chairs, these guys set you up depending on your party size how many umbrellas you want how you want to face and so on. The pool scene was great but the chairs did get claimed quickly. There is a vibrant street that runs in front of the resort with bars, restaurants and shops for blocks, this gave us something to do in the evening. The food at the resort was good with that being said we dined off site every evening and I would run get something for our crew from a local cafe most days we were at the beech. We found the walgreens across the street very convenient. Also we took a couple of excursions, the concierge was knowledgeable, we did the snorkel to culebra and the atv ride through the rain forest(need your own car for this). Both I highly recommend. Overall a good trip for our family

Stayed March 2014, travelled with family
Helpful?
4 Thank Spivdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston, Canada
Level 4 Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 April 2014

Stayed in an ocean front room on April 5th and 6th. Second time at this property. Great view, nice balcony. Bed and pillow very comfy. Very small bathroom, but decent. Lovely laid out property. Drinks and food overpriced...nice bar / eatery overlooking beach. 2 pools, one only 2 feet deep and the other about 3.5 feet deep. Crowded with kids...few seating options around pool and the beach is so windy, the sands are blowing in your face and the water / currents were high with strong undertows. Waves were too high and bathers (not swimmers because water too big) were consumed with brown sand and seaweed until up to your shoulders, but then dangerous. For the money, pick another option if you want value (swimming, beach, reasonably priced food an drink)

Room Tip: Ocean front overpriced. A side view of the pool and partial ocean is just as good. A few nice rest...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Carl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reynaldo R, Director of Operations at San Juan Marriott Resort & Stellaris Casino, responded to this review, 11 April 2014
Dear Carl H;

Thank you for submitting feedback from your recent stay at our property!
It is great to know that you enjoyed your room view as well as our signature Marriott bedding and our beachfront restaurant La Isla Beach Bar.

We will share your comments regarding your experience in our pool/beach area with our F&B/Recreations Team in order to further address your observations, if we may assist you in the future please contact us at mhrs.sjupr.social.media@marriotthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Juan Marriott Resort & Stellaris Casino

Property: San Juan Marriott Resort & Stellaris Casino
Address: 1309 Ashford Ave, San Juan 00907-1324, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Juan
#3 On the Beach Hotel in San Juan
#3 Spa Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — San Juan Marriott Resort & Stellaris Casino 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
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Also Known As:
Marriott San Juan Resort & Stellaris Hotel San Juan
Marriott San Juan Resort And Stellaris Casino

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