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San Juan Marriott Resort & Stellaris Casino
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Reviews (6,708)
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3,497
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All reviewsla vistacoral loungeacross the streetocean frontcorner roomswim up barpool areachairs and umbrellasresort feeoceanfront roomtour deskbeach staffthe beach is nicecity viewan umbrellagreat resortpartial ocean view
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3,637 - 3,642 of 6,708 reviews
Reviewed 12 June 2014

Great beach area. Wonderful staff. Rooms a bit smaller than expected but ocean view in 19th floor magnificent. Would highly recommend this place to everyone. Many restaurants in the area. Authentic Puerto Rican food just down the street. Walgreens and Starbucks across the street, too. Walked around the area and felt very safe. Be sure to walk the beach front then head to Ben & Jerrys for ice cream.

Room Tip: Above the 6th floor. Ocean view.
  • Stayed: March 2014, travelled as a couple
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1  Thank ScottSherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 16 June 2014

Dear Scott Sherry;

We would first like to thank you for taking the time to share your amazing feedback from your recent stay with us… We are very happy to know that you enjoyed our location and beach area.

We hope to see you again very soon!

Sincerely;
Hans G. Röhrbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

We stayed 5 days in June. First, this hotel has the greatest location, on the beach but perfectly placed in Condado with restaurants, shops, bars all around, easy walking distance. The lobby is gorgeous in wood and neutral colors, and was lively at night. Pool is big and beautiful with shady,palm trees and of,course,you can,swim up to the bar and order a drink! Get their Colada, which has a shot of rum on top. Two beautiful tennis courts. Room was above expectations, clean, great water pressure, stunning ocean view, like a postcard! Two tips. Try the Ali Baba restaurant across the street-- most deliciousTurkish food I ever had. And try Blonda, about 5 blocks east along Ashford, delicious pancakes and coffee. Btw, you should also consider the Conrad, a bit more modern and upscale feeling. Also have to mention the killer Deep Tissue massage, ask for
Jose, wow. But be aware the spa is drap looking, like a gym.

  • Stayed: June 2014, travelled as a couple
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1  Thank Laurence M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 16 June 2014

Dear Laurence M;

Thank you for staying with us during your recent 5 day vacation. It is great to hear that you had a wonderful time and that you were able to enjoy our facilities as well as our convenient Condado Beach location. We are happy to know that you were able to visit our Spa!

We look forward to hosting you again in the future!

Sincerely;
Hans G. Röhrbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

My boyfriend and I visited this hotel the weekend of memorial day, and we were pleased in every way. The hotel staff was very friendly, welcoming, and helpful. When we called down to the front desk for anything they always greeted us by name, making us feel like we were family of the hotel. Our room was clean every day, and we never had a problem checking in or out. Overall we loved our stay and will be back.

Room Tip: Pick a high floor the view is to die for!
  • Stayed: May 2014, travelled as a couple
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1  Thank Megan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 16 June 2014

Dear Megan R;

We appreciate all the great comments provided from your stay at our property and our associates. We are very happy to earn that you “felt like royalty” during your stay with us!

We look forward to seeing you again soon!

Sincerely;
Hans G. Röhrbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

Our first time to PR. We were in PR for a wedding. The property is located in the middle of Ashford Street which has restaurants and bars to the left and right. If you do not feel like eating in the hotel, take a walk and you will find many nice places to grab a bite. The beach is groomed every morning. Hit the beach and you will have a lounger and an umbrella in no time. The staff is courteous and friendly. The room we stayed in was more than adequate.
The hotel is busy. There were various prom dances during our stay which made for a crowded lobby at times. Nothing, however, like the crowd watching the Cotto boxing match on June 7. We decided to go down to the lobby to watch the fight as the hotel had set up TVs everywhere expecting a big crowd. They got one. The place was jammed. When Cotto's opponent failed to come out for the 10th round, the place went up for grabs. It was a stadium atmosphere. Awesome!
The pool area has a nice slide although the lower level pool could be a slight bit deeper. It is not a swimmer's pool.
The casino is small and the video poker machines were very tight. But, it's not Vegas so one can't be disappointed with a small casino. Old San Juan is about a 10 minute drive. The airport is about 15 mins away. We needed a late check out and, unlike some other hotels, when I asked for a late check out, I received a "sure" with a smile and not made to feel as if I was some sort of criminal for asking. Overall, a great stay.

Room Tip: Get an ocean view. You will prefer it to the opposite view.
  • Stayed: June 2014, travelled with family
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Thank Sebastian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 16 June 2014

Dear Sebastian D;

We would first like to thank you for choosing to stay at our property during your first visit to Puerto Rico! We are delighted to know that you had a great time with us and truly appreciate all the great comments.

We look forward to seeing you again for a second time!

Sincerely;
Hans G. Röhrbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

This hotel is certainly up to the Marriott standards you would expect. It is a clean, well run facility. From a resort standpoint, it is right on the beach, so you can lounge at the pool and take a short walk for a dip in the ocean, or lay on the beach and still have convenient access to the hotel facilities. I was there during "off-season" (June) and did not have any problem getting a pool chair, although it did get crowded on the weekend. The beach staff provided an umbrella and set up the beach chairs (no cost, just a tip). The attached casino is not huge but has sufficient tables/slots. Exercise room was clean with lots of equipment. There is a resort charge which includes wireless internet, and also a mandatory gratuity, which was not unreasonable but just be aware. I didn't eat at the hotel as there are plenty of lower priced options available in walking distance (try Pinky's for breakfast). Bus to Old San Juan was $0.75, exact change, cab back was $15. Cab to airport was $20.
The area around the hotel seemed safe enough, lots of police, but it was busy. Room was quite and comfortable with a decent size bathroom. Fridge in the room allowed us to buy beer/wine at local Walgreen's to enjoy on the balcony.

Room Tip: If you have a city view get as high a floor as possible to lessen traffic noise.
  • Stayed: June 2014, travelled as a couple
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4  Thank Torpster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 16 June 2014

Dear Torpster;

We are glad to know that you recently stayed with us and that you were able to have a great time at our Resort. We truly appreciate your feedback and look forward to hosting you again in the future!

Sincerely;
Hans G. Röhrbein
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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