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“Great Location, Great Hotel”

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San Juan Marriott Resort & Stellaris Casino
Ranked #9 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed 16 June 2014

I am a Marriott member and we had a trip planned so we picked here for the points. It's a bit pricier because of the Marriott name, but its to be expected. We had a Ocean View room, worth the extra $$ since its nice to have a balcony. Rooms were clean, large and somewhat updated. Bathroom was a little small but functional.

Hotel isn't all inclusive and the drinks/food is very expensive on site. Staff is great, front desk/reception always looking to help you find a place off site to eat with Maps etc. Beach is amazing, tip: go to Walgreens, 2 min walk and get a throw away cooler and fill it with snacks/drinks for the beach. Although Marriott owns the beach front and it is only for paid guests (use of chairs etc.) you can bring your own food/drinks to the beach. No one seems to mind. Enjoy!

Great restaurants on the strip out front too, can walk around 5-10 mins around town easily. Very safe! Taxi to Old San Juan is around $10-15 each way, but worth it! sad we only went in for one night. Beautiful buildings and places to eat/drink.

Definitely would go back again and stay at this hotel.

  • Stayed: April 2014, travelled as a couple
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1  Thank Hailey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 26 June 2014

Dear Hailey S;

Thank you for taking the time to provide feedback from your 1 night stay at our property. We are glad that you had a good time and that you were able to enjoy one of our beautiful ocean view rooms…those views are amazing!

We look forward to hosting you again!

Sincerely;
Hans G. Röhrbein
General Manager

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3,417 - 3,423 of 6,493 reviews

Reviewed 16 June 2014

We had a great time here! Excellent service on the beach and at the buffet! Angelo in particular was very attentive in the la vista buffet. Great pool, great rooms, great time!

The drinks were great and the food was even better!

  • Stayed: June 2014
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2  Thank Alilegros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 26 June 2014

Dear Alilegros;

We are delighted to know that you had a great time during your stay with us and that you were able to enjoy our facilities. We look forward to your next visit!

Sincerely;
Hans G. Röhrbein
General Manager

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Reviewed 16 June 2014

The staff at this hotel understands how to and delivers fantastic customer service. We are going back for Christmas! Particular shout outs to Angelo the waiter and Jeffery V. the bar server. Our entire experience at this property was only flawed because it was too short. Great location. Nice beach. Fantastic staff.

Room Tip: The ocean view rooms are a must. Or one of the corner ocean view suites. Stay in the new tower.
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  • Stayed: June 2014, travelled as a couple
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3  Thank ckr3214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 26 June 2014

Dear ckr3214;

Thank you for staying with us during your recent visit to San Juan, we are happy to hear that you enjoyed our property so much that you will be returning for Christmas!

We’ll be sure pass on your “shout out” to Angelo & Jeffrey, it is great that they made your stay a memorable one.

Sincerely;
Hans G. Röhrbein
General Manager

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Reviewed 16 June 2014 via mobile

Never got there . The worst M hotel in the world . Charge 300 for the nigth and still want 16 for the parking . Taxes over 70 a night . No breakfast . No free Wfi . So loud outside . I got a lot of bugs in my bathroom . Waste of monee

  • Stayed: June 2014
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10  Thank Myorda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 19 June 2014

Dear Myorda;

We apologize for the inconveniences experienced during your stay and we will share your comments with our management team in order to identify areas of opportunity for improvement.

Thank you for taking the time to submit your review!

If you wish to give us a second opportunity please feel free to contact us at mhrs.sjupr.social.media@marriotthotels.com

Sincerely;
Hans G Rörhbein
General Manager

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Reviewed 16 June 2014

This was our second stay and it was better than the first time. Rita was amazing with the kids they ran to the activity board everyday to see what fun was ahead. She even brought out activities that weren't on the board..flying kites on the beach! They loved winning coupons for drinks! I felt there were always extra eyes on everyone!

Mahindra was an amazing bellman. He provided us with daily running routes including distance and had water waiting for us upon our return.

The entire staff was welcoming and went out of their way to make each day great!

  • Stayed: June 2014, travelled with family
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2  Thank sandra r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 26 June 2014

Dear Sandrar;

We are very happy to know that you had an excellent stay with us and that our associates contributed to your amazing experience. We hope to see you back very soon!

Sincerely;
Hans G. Rörhbein
General Manager

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Reviewed 15 June 2014

We spent our 44 wedding anniversary at the Marriott San Juan Resort & Stellaris Casino starting on May 29. Everything was perfect. The room was ready when we checked in and it was fantastic. Great view of the ocean. The front desk was great on check in and though out the stay. They made sure we were happy about everything. Augusto and David made sure all was ready on our arrival and that all was as it should be throughout the stay. They are always so helpful that we keep coming back.
The beach and pool staffs were very helpful and went out of their way to make it a great stay. In particular, Richard, Rolando, Ali, Miriam and Rita made us feel at home. The beach service for refreshments and food was great as well due to Pedro, Maria, Hector, and Jackie. They were very efficient and service was fantastic. They are so friendly that it makes us want to order more- which we did.
Our anniversary dinner at the La Vista was nothing short of outstanding. Humberto organized a special dinner for us and Chef Cesare Biancalana made one of the best meals we have eaten. Both of them keep us coming back to the restaurant during our stay. They are fantastic. The wait staff and hostesses were also great. Marylyn, both Joses’, Karla and Carla were just outstanding. They are all can do people who are empowered to provide the best service possible.
Breakfast was also something to look forward to. The food was great and always delicious especially when a special order was made. The servers Sonny and Angelo are efficient and they make breakfast fun. Diana is also great. They all go out of thier way to provide great service. The host, Antonio and hostess, Maria, make you feel welcome from the beginning. I rarely find service this good in other locations.
This is our second stay at this Marriott this year and will not be our last. We keep coming back here because the staff treated us as if this were our second home. All were friendly and courteous and go out of their way to make sure all is as it should be.

Room Tip: An ocean view is well worth the extra. higher floors also are quieter.
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  • Stayed: May 2014, travelled as a couple
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4  Thank johngv47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 26 June 2014

Dear johngr47;

It is an honor for us to know, we were part of your 44th anniversary celebration and that this was your second stay with us. It is great to hear that Humberto along with Chef Biancalana were able to coordinate a special anniversary dinner for you!

Thank you for recognizing the great service provided by our associates - we will share your feedback with everyone mentioned in your review, as they will be extremely happy to know that you enjoyed your experience at our Resort.

Sincerely;
Hans G. Röhrbein
General Manager

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Reviewed 15 June 2014

Just finishing up an eight day, seven night stay. Check in was easy, slots in casino generous, room was clean and comfortable. Ocean was very rough, but beach was clean and staff helpful. We ate at the breakfast buffet everyday, food was common faire, but our waiter Sonny was amazingly friendly and a great start to our morning.

Room Tip: Corner rooms or ocean front in the tower are the best
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  • Stayed: June 2014, travelled as a couple
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1  Thank Nallen205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 26 June 2014

Dear Nallen 205;

Thank you for taking the time to share your comments from your recent 8 days stay at our property, the San Juan Marriott Resort & Stellaris Casino. We are delighted to learn that you had a fantastic time with us and that our La Vista Latin Grill associate, Sonny contributed to making your stay special.

Sincerely;
Hans G. Rörhbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Juan Marriott Resort & Stellaris Casino

Address: 1309 Ashford Ave, San Juan 00907-1324, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Juan
#3 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Price Range: £167 - £354 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — San Juan Marriott Resort & Stellaris Casino 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
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Also Known As:
Marriott San Juan Resort And Stellaris Casino
Marriott San Juan Resort & Stellaris Hotel San Juan

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