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“Great Experience - Wonderful Staff”

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San Juan Marriott Resort & Stellaris Casino
Ranked #8 of 47 Hotels in San Juan
Certificate of Excellence
WEST WARWICK
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Experience - Wonderful Staff”
Reviewed 18 June 2014

We stayed at the Marriott San Juan on 6/9 and 6/10. It was conveniently located and the beach/pool area were beautiful. There was a gentleman at the front desk named Enrique that could not have done enough for us. He assisted us with restaurant choices and was more than happy to get us a reservation on short notice. He appeared to truly love his job and it was most a pleasure to deal with. We would stay again!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GAIL A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear Gail A;

It makes us extremely happy to learn that you had a “great experience” during your recent stay with us. Thank you for recognizing our Front Desk associate, Enrique… As you mentioned he “truly loves his job” and is one of the many star associates we have, we are really proud to have him as part of our team.

We hope to see you again soon!

Sincerely;
Hans G. Röhrbein
General Manager
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Tampa, Florida
Level 3 Contributor
1 review
Reviewed 18 June 2014

Thank you to all the hotel staff for their excellent customer service especially Enrique Oropeza on check in. Beach and water was beautiful. Location in Condado area is perfect with restaurants and shopping. Drinks were a little pricey but good. The room was clean and serviced well everyday and the view was great from the 19th floor. Would recommend this hotel to everyone.

Room Tip: Booked through JetBlue Getaways. Room over looking the pool and ocean was perfect.
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  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ShrinerTom05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear ShrinerTom05;

We are glad to hear that you had a “great week of vacation” during your stay with us. We are delighted to hear that our associates especially Enrique Oropeza from our Front Desk were able to assist you in making your stay a memorable one. Thank you for such wonderful comments, we hope to see on your next trip to Puerto Rico!

Sincerely;
Hans G. Röhrbein
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
Level 4 Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 June 2014

The Marriott hotel was inviting, clean, and friendly. There was something for everyone - pool, pool bar, pool slide, beach, beach chairs and umbrellas, beach attendants and waiters, daily tour activities arranged at the Tour desk, Casino, live entertainment on Thursday, Friday, Saturday and Sunday nights with dancing, sports bar with TVs, several restaurants with delicious food and extremely friendly and professional staff.
The hotel is located in an area that is safe to explore, with a convenient Walgreens down the street which is open 24 hours a day. It was great for items we forgot to pack. Many restaurants, bars and stores are within walking distance of the hotel.

Room Tip: We had a corner room on the 18th floor. It had a view of the beach, pool and city. It was quiet beca...
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  • Stayed June 2014, travelled with family
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Helpful?
Thank bosredsoxfans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear bosredsoxfans;

Thank you for the great feedback provided from your recent stay at our property. It is wonderful to hear that you had “fun in Puerto Rico” and that you were able to enjoy our hotel facilities. We hope to see you again soon!

Sincerely;
Hans G. Röhrbein
General Manager
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New York City, New York
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 June 2014 via mobile

My husband and I stayed here for our second visit to San Juan. We loved the location. And had previously stated at the condado hotel (Hilton owned). We enjoyed this resort better because of the on site beach. Chairs and umbrellas are provided... Which is a plus!!! Beachside drinks and lunch are served. Beach is clean and beautiful.


Rooms were nice and clean. We did not eat at the restaurants. We frequently the Starbucks across the street for breakfast and also, the Walgreens for beach snacks. The concierge service was very accommodating!!! We booked a kayak tour for the bioluminescent bay. The bay is about an hour away and transportation was included.


We enjoyed walking in the area. Resort is in a nice location. We would Definitely go back to this resort!!

Stayed May 2014, travelled as a couple
Helpful?
Thank lngDO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear IngDO;

We are happy to learn that you stayed with us during your second visit to Puerto Rico. It is great that know that you enjoyed our property and our easy beach access. We hope to see you again in Puerto Rico for a 3rd time!

Sincerely;
Hans G. Röhrbein
General Manager
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Carolina, Puerto Rico
2 reviews
Reviewed 17 June 2014 via mobile

Was my first time at Marriott Hotel, I went for my 15 year's aniversary. The best word can I say for the service is Awesome the staff are very friendly they always had a real smile. Everything was perfect. I receive a high floor ocean view, the beach and the pool area are very nice. At the first morning I receive from the hotel an special detail: a bottle of wine and cheese. I need to mention Milaiday-Front desk she know very well how to treat her guest. At the lobby bar I ask for Ada, Andres-supervisor told me she does the best Mojitos in the area, we try it the night of Cotto's fight the lobby, full but was excellent. At the Casino we play the slots machine's, the Casino had an excellent service, when you go to the Casino ask for Ibia she gonna take care about every details on your stay. THANKS Ibia for invite us to celebrate our 15 years aniversary you really know how to treat your guest. Thank you for find a table for us at the lobby on the night of Cotto's fight and always take care about everything we reallyyyy apreciate all your attentions. We really enjoy our aniversary weekend and we are planing to take another vacations with our kids

Stayed June 2014, travelled with friends
Helpful?
Thank Vazquezfrancisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear Vazquezfrancisco;

Congratulations on your 15th wedding anniversary!

We are extremely happy to learn that you celebrated your wedding anniversary at our property… It is great that you were able to enjoy one of our beautiful ocean front rooms as well as our facilities. Thank you for recognizing the great service provided by our associates Milaidy, Ada and Ibia, we are certainly going to share your feedback with them!

Sincerely;
Hans G. Röhrbein
General Manager
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Indianapolis, Indiana
Level 1 Contributor
4 reviews
Reviewed 17 June 2014

We really enjoyed our time here. The hotel is pretty centrally located to walk about Condado Beach area. A quick drive to Old San Juan. The service was terrific. I would say the drinks were pricey and the swim up bar closed early - 5:30. The room was nice and clean. I would recommend this hotel.

Room Tip: Try to get an ocean view. The city view is just that a real city view.
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  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jmapp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear Jmapp;

We really appreciate the feedback shared with us from your recent stay at our property. As you mentioned in your review our convenient location gives our guests easy access to the beach as well as many restaurants along the Condado strip. We are very happy that you enjoyed your vacation here and hope to see you again soon!

Sincerely;
Hans G. Röhrbein
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level 4 Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 17 June 2014

Great location and staff! It's not the nicest Marriott I've ever been to. I feel it could use some updates. But overall, nothing negative to say! Great location. Fabulous pool area. I would definitely stay again!

  • Stayed April 2014, travelled with friends
    • Value
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    • Service
Helpful?
1 Thank Michelle19855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 26 June 2014
Dear Michelle19855;

Thank you for the feedback provided we hope to see you again very soon!

Sincerely;
Hans G. Röhrbein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Juan Marriott Resort & Stellaris Casino

Property: San Juan Marriott Resort & Stellaris Casino
Address: 1309 Ashford Ave, San Juan 00907-1324, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#2 Family Hotel in San Juan
#3 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#5 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — San Juan Marriott Resort & Stellaris Casino 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
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Also Known As:
Marriott San Juan Resort & Stellaris Hotel San Juan
Marriott San Juan Resort And Stellaris Casino

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