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“Great Introduction to Puerto Rico!”

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San Juan Marriott Resort & Stellaris Casino
Ranked #10 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed 19 June 2014

Marriott San Juan was so enjoyable. Great location to beach, restaurants, and the city of San Juan in general. Room was clean and well maintained. Had breakfast at the buffet each morning because of the beautiful ocean view and Sonny the most friendly waiter around; he kept us coming back. During our eight day stay we encountered only friendly professional staff members. The casino was a lot of fun and helped us pay for our trip. Will stay there during our next visit.

Room Tip: Ocean view or front the best rooms. Like the tower rooms better.
  • Stayed: June 2014, travelled as a couple
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2  Thank Jeffree T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 30 June 2014

Dear JeffreeT;

Thank you for taking the time to share your experience from your recent stay with us. We appreciate your feedback and hope to see you again very soon!

Sincerely;
Hans G. Rörhbein
General Manager

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3,387 - 3,393 of 6,484 reviews

Reviewed 19 June 2014

I stayed at his hotel for a bachelorette party and it was absolutely wonderful. The new tower at the hotel is very modern. There is no ocean view, as it is blocked by the palm trees, but the pool looks nice. The service was outstanding from the arrival until the departure. The casino was great, as well. The beach is very nice.

  • Stayed: June 2014, travelled with friends
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1  Thank JetSetter922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 30 June 2014

Dear WorldTraveler0922;

We are glad to learn that you had a “pleasant stay” at our Resort. It’s great to know that you were able to enjoy our pool, beach and Casino. Thank you for recognizing the great service our associates provided during your visit. We look forward to seeing you again!

Sincerely;
Hans G. Röhrbein
General Manager

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Reviewed 19 June 2014

When we went, we basically had the hotel to ourselves! The concierge was the best we could have hoped for. She knew where we wanted to go, when best to go, and remembered us the next few times we went down to see her. The location makes it really easy to get around, close to grocery store (we travel with kids so this is really nice), beach was really nice. We hung out at the pool/jacuzzi nightly where we met some people who were shooting a movie, so it was friendly atmosphere.
don't worry about the casino, we didn't even know it was there, probably because it was rainy season. Walking distance to bus, jeep rental, starbucks (much needed).
Would go back and for sure recommend this hotel.

  • Stayed: September 2013, travelled with family
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1  Thank germipeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 30 June 2014

Dear germipeck;

We would like to thank you for the amazing feedback provided from your recent stay at our property, the San Juan Marriott Resort & Stellaris Casino. It is great to see that you visited us with your family and that all of you had a great time. We will share your feedback with our Concierge team, as they will be extremely happy to know that their recommendations on where to eat and things to do worked out well for you!

We look forward to seeing you again!

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Reviewed 18 June 2014

While working out at the Spa the attendant, Esther, gave me a delicious tea! She was so nice and helpful. I really appreciate her dedication. The sport facilities where great and modern and she keep them clean.

Great Tea!

  • Stayed: June 2014, travelled with family
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1  Thank Angel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 30 June 2014

Dear Angel R;

We are very happy to learn that you enjoyed our spa, the Ocean Club Wellness Center. Thank you for providing such great feedback from our associate Esther. We will share your review with her as she will be very happy to hear about your review.

Sincerely;
Hans G. Röhrbein
General Manager

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Reviewed 18 June 2014

We stayed here for 3 days following a cruise. The hotel was beautiful and the resort amenities very nice. All of the staff were very kind and helpful. The concierge was very helpful in helping us navigate the city. Every recommendation for dinner or an excursion was spot on. The staff on the beach were always ready to help with chairs and an umbrella or a drink. We had debated between here and la concha but were very glad we chose the Marriott as the beach was better and the ease between pools, beach, and amenities was wonderful. Upscale, family friendly, and great service!

Room Tip: Upper level room either pool or ocean view.
  • Stayed: June 2014, travelled with family
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Thank nmmickeymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 30 June 2014

Dear nmmickeymom;

Thank you for choosing the San Juan Marriott for your recent stay in San Juan! We are extremely happy to learn that you enjoyed our Resort as well as our amenities and appreciate you sharing your feedback with us!

Sincerely;
Hans G. Röhrbein
General Manager

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Reviewed 18 June 2014

This great hotel, situated on Ashford Avenue in the Condado Section of San Juan has spectacular views, great pool area, huge beach and great nightlife. This hotel is right in the middle of the action, well within walking distance of the La Concha Hotel and restaurant, and the always flamboyant Caribe Hilton. The rates are reasonable, the hotel shoppes carry everything you'll ever need. Clothing and sundries are right in the lobby. Only 20 minutes from the airport, the cab fare is not an issue, and as with other hotels aircraft noise is non existent. Old San Juan is a short cab ride (15-20 min.). Don't forget to see El Morro Castle/Fort.

Room Tip: Ask for an ocean room. the pool view also includes a view of the ocean.
  • Stayed: December 2013, travelled as a couple
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1  Thank Les G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 30 June 2014

Dear Les G;

Thank you for providing such wonderful feedback from your recent stay with us. We hope to see you very soon!

Sincerely;
Hans G. Röhrbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

We stayed at the Marriott San Juan on 6/9 and 6/10. It was conveniently located and the beach/pool area were beautiful. There was a gentleman at the front desk named Enrique that could not have done enough for us. He assisted us with restaurant choices and was more than happy to get us a reservation on short notice. He appeared to truly love his job and it was most a pleasure to deal with. We would stay again!

  • Stayed: June 2014, travelled with family
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Thank GAIL A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 30 June 2014

Dear Gail A;

It makes us extremely happy to learn that you had a “great experience” during your recent stay with us. Thank you for recognizing our Front Desk associate, Enrique… As you mentioned he “truly loves his job” and is one of the many star associates we have, we are really proud to have him as part of our team.

We hope to see you again soon!

Sincerely;
Hans G. Röhrbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Juan Marriott Resort & Stellaris Casino

Address: 1309 Ashford Ave, San Juan 00907-1324, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Juan
#3 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Price Range: £152 - £394 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — San Juan Marriott Resort & Stellaris Casino 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
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Also Known As:
Marriott San Juan Resort & Stellaris Hotel San Juan
Marriott San Juan Resort And Stellaris Casino

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