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“La vista Latin bar and grill” 4 of 5 bubbles
Review of San Juan Marriott Resort & Stellaris Casino

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San Juan Marriott Resort & Stellaris Casino
Ranked #7 of 46 Hotels in San Juan
Certificate of Excellence
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“La vista Latin bar and grill”
4 of 5 bubbles Reviewed 21 June 2014

My friend and I enjoyed a lovely buffet breakfast and our server Angelo went above and beyond to accommodate our dietary needs (we are vegetarians). He also had a very friendly personality which made a positive start to our day. Thank you Angelo! :)

  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ShonaliSen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear ShonaliSen;

Thank you for the wonderful comments shared about our associate Angelo. We are extremely proud of having him as part of the San Juan Marriott family.

Sincerely;
Hans G. Röhrbein
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,049 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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New York
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

Wonderful experience at Marriott San Juan Resort & Stellaris Casino. Every single staff we encountered exceeded every expectation. Beach beautiful, rooms well appointed, location excellent and easy to get to and from any place you want to visit. Do go to the Caves at Camuy, the Observatory in Arecibo, and the Rain Forrest. We went with friends and we all had a great time.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pedelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear Pedelson;

We are pleased to hear that you had a “wonderful experience” during your stay with us. Learning that our associates exceeded every one of your expectations fills us with pride! Thank you for your great comments, we hope to see you and your friends during your next vacation to Puerto Rico!

Sincerely;
Hans G. Rörhbein
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

My husband and our two boys ages 13 and 16 stayed here June 9th through the 13th - I chose this hotel based on the Tripadvisor reviews and once again Tripadvisor came through for us. My husband and I were in Puerto Rico a few years ago and we stayed at the Intercontinental - also very nice - but I wanted to try a different area. The Marriott seemed to have more restaurants / stores within walking distance. The hotel staff was extremely friendly and helpful. They were always people running around cleaning and the rooms were spotless. The beaches were so clean. We only ate at the pool restaurant - food and drinks were good. My boys ate at the breakfast buffet and they did not like it very much - it must be bad because they love buffets. I was a little concerned that we would be crammed since we stayed in a room with 2 double beds - it's a little hard to squeeze two teenage boys in a double but the hotel was able to give us a twin air mattress that my 13 year old slept on in between the two beds. We normally stay in hotels that cost twice as much as this place and the service doesn't even compare. I would highly recommend staying here!

Room Tip: Ocean Front is definitely worth the money.
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kris1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear Kris1997;

We are very happy to learn that your family enjoyed your vacation to Puerto Rico! Thank you for choosing to stay with us and for acknowledging the great service our associates provided.

Sincerely;
Hans G. Röhrbein
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 June 2014 via mobile

Let me start by saying thank you to all the staff who made our stay an unforgettable one. Special Shout out to Jose Rosado Front Desk agent made my birthday week the best from check-in until check-out he went over and beyond from the view of our room to making sure our room was set up for my birthday thank you because you love your job and people our stay was Phenomenal. my waitress Diana also was excllent.. Thank you all.. Be bless..The Burr's

Stayed June 2014, travelled as a couple
Helpful?
2 Thank mrz. S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear mrz.S;

It is wonderful to hear that you had an “unforgettable stay” during your vacation at our property. Thank you for choosing to celebrate your birthday with us! We are very happy that our Front Desk associate José Rosado contributed to making your birthday special- we will share your special “shout out” with him.

We appreciate your feedback and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

We spent a week at the Marriott Stellaris resort and can't say enough about the hotel, the friendly staff, the sincere desire they had to make our trip special and the all they did for us personally. Our story begins in the ocean view restaurant where we had the delicious brunch every day. After just a few days the Host, Antonia Corlee', knew us by name and was the nicest guy we had met. The day before our 30th anniversary, he greeted us by name and asked what we were doing today and we said we planned to check with the concierge to find a very nice restaurant for our anniversary dinner tomorrow. Antonio said he thought we should come back to the restaurant later in the day and meet the manager to see if they could do anything special for us. We were intrigued and had no idea what he might have been thinking.
We returned that afternoon to speak to Michelle Feliciano, the restaurant assistant manager, and she instantly began to impress us beyond belief. She said she would love to serve us on the beach at a table she would bring out with candlelight and a lovely table setting. Next she mentioned a second possibility, a table placed on a beautiful secluded veranda right next to the beach. She took us to see it and I cried! I couldn't imagine someone who doesn't even know us going to such effort with sincere desire to make our 30th anniversary as special as she could. We thought the veranda would be perfect!
The next morning we arrived for the brunch buffet and Antonio greeted us with his never ending smile and enthusiastically wished us a happy anniversary! As always, he called us by name and asked if we had spoken to Michelle about dinner. We told him what she planned for us and again, I cried just thinking about it.
He seated us with our wonderful server, Jose' Madera. Jose' also wished us a happy anniversary and brought us two glasses of champaign! Everyone was all smiles and we felt like we were royalty in paradise.
We enjoyed another day on the beach together and had piña coladas as we watched the ocean waves. The umbrella and lounge chair men were so polite and friendly too!
Later we dressed for dinner and anxiously went down to see what our beautiful evening would become. We were greeted by the amazing restaurant supervisor, Humberto Ramos who was all smiles and very, very professional. He showed us to our table on the veranda and we were overwhelmed! He had set it with beautiful china they only use on special occasions and a lantern holding a candle! It couldn't have been more elegant. Humberto introduced us to our beautiful server named Karla Ortiz. He told us he would like to give us a bottle of champaign for our celebration and that he would love to come a few times to take pictures of us thought our dinner so we could remember it all. Then he said we had three choices for dinner. We could let the chef surprise us with a three course dinner he would create, we could tell him anything we want and the chef would make it for us, or we could order from the menu. We chose salads, the steak and swordfish with rice and vegetables and fingerling potatoes. It was all delicious and beautifully presented.
The sun was just setting and Humberto took the first picture. There were were, surrounded by this gorgeous setting, palm trees, planters, the beach, the ocean, the pink and blue sky and each other. It was like a second honeymoon...30 years later. Karla, our server was bubbling with desire to make our evening perfect for us. She was so incredibly sweet and asked us several times what she could do to make our evening even more special. We couldn't believe they had all gone to so much trouble for us already and were happier than words could express. Karla and Humberto left us to our romantic night and we enjoyed each other and the breathtaking ocean by candlelight. The dinner was absolutely delicious and after clearing our plates Karla surprised us again with a lovely plate holding Nutella creme brûlée! None of them knew that creme brûlée was my favorite dessert! It had feliciadidos written on the plate with two intertwined hearts. Karla told us that meant congratulations in Spanish. She was the consummate server! It was a night we will never forget and the most special anniversary we ever had, all carefully planned and carried out by the fabulous staff that barely knew us. It all began with Antonio, his warm welcome and thoughtful idea.
We can't wait to come back another year and highly recommend this perfect hotel, warm staff and setting. It was truly outstanding and our fairy tale!

Room Tip: We stayed on the 6th floor and appreciated the quiet. There is lively entertainment in the lobby an...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Vicki F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear VickiF;

First of all we would like to thank you for choosing our property to celebrate your 30th wedding anniversary. Reading your amazing review makes us extremely happy and proud of our associates. We appreciate you taking the time to share your amazing experience with us as well as other Trip Advisor members. We will share your feedback with all of our La Vista associates- especially Antonio, Karla, Humberto and Michelle, as they will be happy to know that they made your anniversary seem like a “fairy tale”.

We look forward to hosting you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

Great services at restaurant by Sonny. He is a wonderful person. I have a good and pleasant services from Sonny. I always ask for him for be my server. I want to give Sonny a great applause. Excellent y mde my day very pleasant.

Room Tip: I don't have any bad to write. Everything was perfect for me.
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear MariaC;

Thank You for your positive feedback regarding our associate Sonny from La Vista Latin Grill Restaurant. We will definitely share your review with him as he will be very happy to know that he was able to make your stay more enjoyable.

Sincerely;
Hans G. Röhrbein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockton, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

Marriott San Juan was so enjoyable. Great location to beach, restaurants, and the city of San Juan in general. Room was clean and well maintained. Had breakfast at the buffet each morning because of the beautiful ocean view and Sonny the most friendly waiter around; he kept us coming back. During our eight day stay we encountered only friendly professional staff members. The casino was a lot of fun and helped us pay for our trip. Will stay there during our next visit.

Room Tip: Ocean view or front the best rooms. Like the tower rooms better.
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jeffree T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear JeffreeT;

Thank you for taking the time to share your experience from your recent stay with us. We appreciate your feedback and hope to see you again very soon!

Sincerely;
Hans G. Rörhbein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Juan Marriott Resort & Stellaris Casino

Property: San Juan Marriott Resort & Stellaris Casino
Address: 1309 Ashford Ave, San Juan 00907-1324, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Juan
#3 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — San Juan Marriott Resort & Stellaris Casino 4*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
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Also Known As:
Marriott San Juan Resort And Stellaris Casino
Marriott San Juan Resort & Stellaris Hotel San Juan

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