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San Juan Marriott Resort & Stellaris Casino
Ranked #8 of 46 Hotels in San Juan
Certificate of Excellence
Boca raton
Level Contributor
72 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Ms”
Reviewed 22 June 2014 via mobile

Fabulous!! Service and staff were incredible. I can't wait to go back. Beaches were clean and well maintained. Never felt unsafe like some reviews said. Met great tourists too.
The only thing I would change is kids shouldn't be allowed at swim up bar!

Stayed May 2014, travelled with friends
Helpful?
Thank Makala39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear Makala39;

We are delighted to know that you thought your experience at our Resort was “Fabulous”. Thank you for the amazing comments and for recognizing the incredible service our associates provided.

Sincerely;
Hans G. Rörhbein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,119 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Plano
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 June 2014

We just returned from a three night stay. The elevator area smells like mold and mildew. In our room the sliding glass door to our pricey ocean-front view room were so dirty I could have written my name in the dirt. After the first night I finally wrote housekeeping a note and they cleaned the doors but left streaks and smears. The balcony had bird droppings never cleaned during our stay and the floor had places that had obviously not been vacuumed. The receiver to the phone in the room was disconnected and the message light continually blinked. I put the phone back together but it did not work, no wonder it was taken apart. The bed was very hard, more like sleeping on a box spring than a mattress. The boarding pass computer near the concierge did not work. The spas only amenity was a sauna with no water in the steam bucket and 1 of the 2 elevators to the spa was out-of-order making for a very long wait. Upon our departure we let the front desk know and they asked if we reported the problems. I told them I left a note for housekeeping but it was not my job to be their facilities manager while on my vacation. They did credit our bill a small amount but that did not help with the poor vacation experience. I expect so much more from a Marriott Resort.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 23 June 2014
Dear Kathy W;
Please accept our sincerest apologies for all the inconveniences experienced during your stay, rest assured that we will share your review with our Housekeeping managers in order to address your observations and identify additional areas of opportunity for improvement.
Thank you for taking the time to provide feedback from your recent stay, as it helps us to better serve you in the future.

Should you require additional assistance or if you decide to give us another chance to host you again, please contact us directly at mhrs.sjupr.social.media@marriotthotels.com

Sincerely;
Hans G. Rörhbein
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
128 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 22 June 2014 via mobile

Overall a good place to stay in San Juan. Condado area is very convenient with lots of restaurants close by. Friendly staff. Nice rooms with comfortable beds. Great bar area. Good fitness center. They do need to work on the smell in the elevators. I had to hold my breath in them. They smelled like urine, which is odd, because the rest of the hotel is very clean. I also noticed late in our stay what looked like mold beginning to grow on our shower ceiling. Either it was beginning to grow, or had been painted over. Ocean view rooms are nice. Sit on the balcony and listen to the waves!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MurphyBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear MurphyBee;

We appreciate the wonderful comments provided from your recent stay with us; it is great to learn that you enjoyed your time at our Resort!

Sincerely;
Hans G. Röhrbein
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livonia, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 June 2014 via mobile

We stayed here for a week while I attended a conference. Typical Marriott superb service plus the best beach along the strip! Proms in lobby area for 4 of the nights made lobby congested and elevator waits a bit long, but rooms were quite, kids respectful, and it was fun seeing them all dressed up. A great example of why I'm Marriott Platinum!!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear Mark M;

We are very happy that you had a great stay with us during your business trip to San Juan, Puerto Rico. Thank you for your loyalty and for being a Marriott Rewards member. We hope to see you again soon!
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Rutherford, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 June 2014 via mobile

There is no other place on the island of Puerto Rico to stay to experience world class service. From the minute you arrive to the minute you check out your every need is met. Thank you Maria Podesta and Jeannette (at the pool bar), Josef outdoor restaurant and Enrique at the front desk. You made my visit back to "mi Isla" a priceless, memorable experience. Can't wait to get back to the palace of "mi Isla", Marriott San Juan Resort.

Stayed June 2014, travelled with friends
Helpful?
1 Thank Jose T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear Jose T;

We are absolutely thrilled to hear that you described our property as “first class accommodation with a first class service”. Thank you for all the wonderful comments. We hope to see you again soon!

Sincerely;
Hans G. Röhrbein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 June 2014

My friend and I enjoyed a lovely buffet breakfast and our server Angelo went above and beyond to accommodate our dietary needs (we are vegetarians). He also had a very friendly personality which made a positive start to our day. Thank you Angelo! :)

  • Stayed June 2014, travelled with friends
    • Value
    • Service
Helpful?
1 Thank ShonaliSen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear ShonaliSen;

Thank you for the wonderful comments shared about our associate Angelo. We are extremely proud of having him as part of the San Juan Marriott family.

Sincerely;
Hans G. Röhrbein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 June 2014

Wonderful experience at Marriott San Juan Resort & Stellaris Casino. Every single staff we encountered exceeded every expectation. Beach beautiful, rooms well appointed, location excellent and easy to get to and from any place you want to visit. Do go to the Caves at Camuy, the Observatory in Arecibo, and the Rain Forrest. We went with friends and we all had a great time.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pedelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 30 June 2014
Dear Pedelson;

We are pleased to hear that you had a “wonderful experience” during your stay with us. Learning that our associates exceeded every one of your expectations fills us with pride! Thank you for your great comments, we hope to see you and your friends during your next vacation to Puerto Rico!

Sincerely;
Hans G. Rörhbein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Juan Marriott Resort & Stellaris Casino

Property: San Juan Marriott Resort & Stellaris Casino
Address: 1309 Ashford Ave, San Juan 00907-1324, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Juan
#3 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — San Juan Marriott Resort & Stellaris Casino 4*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
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Also Known As:
Marriott San Juan Resort And Stellaris Casino
Marriott San Juan Resort & Stellaris Hotel San Juan

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