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“Nice for families!”

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San Juan Marriott Resort & Stellaris Casino
Ranked #10 of 48 Hotels in San Juan
Certificate of Excellence
Reviewed 3 July 2014 via mobile

Got a free upgrade to ocean view for my birthday! Great pools for my 3 yr old and a fun slide that turned my husband into a kid again. Close proximity to restaurants. Friendly staff. Free lounge chair/umbrella service on the beach. Overall pleasant!

Stayed: July 2014
1  Thank JDEWilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 15 July 2014

Dear JDEWilson;

Congratulations on your birthday!
It is an honor for us to learn that you and your family had a great vacation at our Resort and that because of your birthday you had the opportunity to get a room upgrade! Thank you for sharing your feedback with us, we are delighted to know that you had a pleasant stay.

Sincerely;
Hans G. Röhrbein
General Manager

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3,365 - 3,371 of 6,535 reviews

Reviewed 3 July 2014

Stayed here wednesday through sunday at the end of june. The location is super convenient, close to old san juan, shopping, restaurants and right on the beach. The Red Coral Ice Tea in the red coral lounge is my new favorite cocktail. The rooms were clean and well appointed. The property was clean and in good condition. The only complaint or drawback is the hot tub, there's only one, it's relatively small and no one enforced the 'no kids' allowed rule which meant a lot of splashing around. The casino was lively and entertaining, even though we did not end up winners, we enjoyed playing and chatting with other players and dealers.

Room Tip: Ask for the rooms facing the beach in the newer tower.
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  • Stayed: June 2014, travelled as a couple
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Thank Eric L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 15 July 2014

Dear Eric L;

Thank you for taking the time to share your recent vacation experience with us and other Trip Advisor members… We are extremely happy to learn that you celebrated your 20 year anniversary with us and most importantly that you enjoyed it!
We will share your feedback with our Recreations team in order to address your observations.
We hope to see you again very soon!

Sincerely;
Hans G. Röhrbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

My family and I had not traveled together in quite some time., so since it was a last minute plan a we decided to go to PR. GREAT choice. On arrival we encountered a problem with our room. Apparently the previous occupants felt it was ok to smoke in a non smoking room. Samuel Lopez the front desk Mgr on duty quickly made other accommodations for us until the problem was resolved. His level of professionalism and understanding was truly appreciated. He even went the extra step to come from behind the desk and accompany me to the room to investigate the problem himself . We also had the pleasure of being taken care of by Miguel Pen~a from house keeping. phenomenal service, the room, especially the bathroom was a welcoming site after being out all day. Would recommend this hotel in a heart beat!!

Room Tip: Ocean view worth the money. First find out what floors are avail before you book I was on the 14th f...
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  • Stayed: June 2014, travelled with family
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2  Thank Inez N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 15 July 2014

Dear Inez N;

We appreciate your feedback from your recent experience at our Resort. It is great to learn that our Front Desk Manager Samuel Lopez was able to assist you. We are truly happy to know that you had a great stay with us and would love to see you back very soon!

Sincerely;
Hans G. Röhrbein
General Manager

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Reviewed 3 July 2014

The Marriot has been my #1 choice for years coming to San Juan. Great staff, great accomodations. Definitely visit the restaurant, La Vista. Breakfast was a pleasure with service provided by Sonny. He always treated us as if we were his special guests. He is very attentive and goes out of his way to be sure that we were satisfied and happy. Thanks, Sonny. Everyone from the front desk to the housekeeping staff was very accomodating and very pleasant.

  • Stayed: June 2014, travelled with family
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1  Thank kathy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 15 July 2014

Dear Kathym;

We are delighted to learn that we are your number one option when visiting Puerto Rico. Thank you for sharing such positive comments regarding your recent vacation experience at our property, the San Juan Marriott Resort & Stellaris Casino. We look forward to seeing you again soon!

Sincerely;
Hans G. Röhrbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014 via mobile

While at our stay at the Marriott San Juan resort and Stellaris casino. We had breakfst at the La Vista Latin Grill. We arrived there early in the morning. We were attended to immediately. Angelo (our server) was extremely helpful. Great service. We will definitely visit again. A+ service.

Stayed: July 2014, travelled as a couple
Thank Manny N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 15 July 2014

Dear Manny N;

Thank you for the feedback regarding your recent stay at our property and from our associate Angelo from La Vista Latin Grill. We hope to see you again very soon!

Sincerely;
Hans G. Röhrbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

As a seasoned road warrior of 20 years, I have significant knowledge of the good and the bad of hotels and their staff. I can only praise this hotel for their hospitality, warmth and making me feel welcomes, and lastly their pride in the island. Cannot wait to return!

There were three individuals who clearly went above and beyond...

1. Diana (Server for breakfast) (She offered to go buy a battery for my camera on her way from home... WOW... trusting and certainly went out of her way to be kind to a visitor who did not know the island.)
2. Angelo (Server for breakfast) (So glad to offer us directions, sights to see and made me feel welcomed in the morning. Always a smile and always seemed excited and welcoming)
3. Carlos Ramos (Concierge) (Though this was Carlo's job, he was patient, spot on for recommendations, and went extra mile to make sure our needs were met.)

Room Tip: If possible, request ocean front...amazing view and breeze.
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  • Stayed: June 2014, travelled as a couple
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3  Thank Judson M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 15 July 2014

Dear JudsonM;

We are very happy that you decided to stay with us during your vacation in Puerto Rico. It’s wonderful to hear that you had a great time at our Resort and that our associates especially, Diana and Angelo from our signature restaurant La Vista Latin Grill and Carlos from the Concierge made your stay a very special one. We are thrilled to know that we exceeded your expectations and really look forward to seeing you again soon!

Sincerely;
Hans G. Röhrbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

Family members and I travel to San Juan often on business. We have stayed at all of the top names you and we know. For price, service, location, and ambiance we only stay at the Marriott San Juan now. This place is right on Condado Beach, an upscale area full of nightlife and shopping. With the beach out back, there is a real neighborhood out front. Restaurants, nightclubs, bars, condos, and non stop action is right at your doorstep. Ashford street (in front of the hotel) is the "main drag" for this upscale area. This is the social heart of San Juan. Walkers, joggers, hot cars, and hotter people, this place rocks all night long. And on weekends the party never stops. Ask if Fernando Balmori is in the house at the Marriott. He is the supervisor of the bar, nightclub, and casino at night. Great guy! Tell him Jim sent you. It will make him crazy! How many Jim's do you think he knows?! Might get you a free round of drinks. I know it worked for me!

  • Stayed: June 2014, travelled on business
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3  Thank JPoetx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 15 July 2014

Dear JPoetx;

Thank you for sharing feedback from your recent stay with us. It is great to learn that you had a wonderful time at our Resort! We will certainly share your review with our Bar Supervisor Fernando Balmori, as we know he’ll be glad to hear you enjoyed your complimentary drinks!

Sincerely;
Hans G. Röhrbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Juan Marriott Resort & Stellaris Casino

Address: 1309 Ashford Avenue, San Juan 00907-1324, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range: £178 - £453 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — San Juan Marriott Resort & Stellaris Casino 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan, find the spectacular San Juan Marriott Resort & Stellaris Casino. Our resort in San Juan, Puerto Rico sits in a highly desirable beachfront location only minutes from numerous restaurants and bars. The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club. Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge. Come and enjoy the comfort and atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
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Also Known As:
Marriott San Juan Resort And Stellaris Casino
Marriott San Juan Resort & Stellaris Hotel San Juan

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