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“Great location”

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San Juan Marriott Resort & Stellaris Casino
Ranked #8 of 47 Hotels in San Juan
Certificate of Excellence
Fort Lee, New Jersey
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great location”
Reviewed 5 August 2014

I loved the location of this hotel and they have balcony's you can sit on and enjoy the view. I like the fact the rooms were close to the outside. You didn't have to walk super far to get back to your room if you forgot something. The staff was nice. I didn't like the fact the beach was dirty and what I mean by dirty is they don't have a staff picking up the cups and garbage so in the morning the beach has garbage on it. I also didn't like the fact that the elevators had a funky smell. The rooms were clean and the they had a nice little coffee place in the lobby. I would stay there again.

Room Tip: Ask for a beach view it's awesome.
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  • Stayed August 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 11 August 2014
Dear Karen G;

We are very happy to learn that you recently stayed with us and that you loved our location, which is within walking distance to more than 25 restaurants and shops and just 10 minutes away from beautiful Old San Juan. It is great that you had the opportunity to enjoy our newly upgraded rooms and their amazing views!

Sincerely;
Hans G. Röhrbein
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,953)
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English first
Level 5 Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 August 2014

It's hard to find a hotel with good reviews, fairly priced, great location, and with a view. The Marriott San Juan Resort & Stellaris Casino has it all. You won't find your typical all inclusives in Puerto Rico but this is close enough. Spacious rooms, clean, great service, valet parking, pools, beach front, and the food! It's a nice place to stay for one night or a week. They accomodate it all. We checked in in the early morning hours due to a delayed flight, they extended the check out time to allow us some shut eye in addition to allowing us to enjoy the grounds, pool, beach, restaurant even after check out. That's service. I don't gamble but they have a nice casino down by the main lobby for your enjoyment. I recommend and would return. And one more thing, the bed and pillows...amazing sleep quality. And we had a balcony with a great view.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
5 Thank Ivie04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 11 August 2014
Dear Ivie04;

It is a pleasure for us to hear that you enjoyed your recent stay at our Resort. We are extremely happy that we were able to accommodate you by providing an early check in and late check out! Thank you for the wonderful feedback regarding our facilities and our associates.

We hope to see you again very soon!

Sincerely;
Hans G. Röhrbein
General Manager
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New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

We enjoyed our second stay at the Marriott San Juan Resort. The staff was friendly and helpful. The food was good and the hotel was well kept. We had breakfast at the poolside restaurant and our waiter Angelo was excellent and went the extra mile in serving us.
My only suggestion is that the hotel would provide more live entertainment with a complete band.
The live music was one of the highlights of our first visit.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Vacationer2468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 11 August 2014
Dear Vacationer2468;

First of all, we would like to thank you for choosing to spend your vacation at our Resort for the second time! It is great to know that you enjoyed your time here and that our La Vista associate Angelo was able to serve you and “go the extra mile” to meet your requests.
We will definitely share your live music suggestions with our Food and Beverage Managers!

We look forward to hosting you for the 3rd time!

Sincerely;
Hans G. Röhrbein
General Manager
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 August 2014 via mobile

The perfect place for a mini stay. The casino was fabulous! Breakfast by the ocean....wow! The service was awesome. Kevin made my son's sandwich perfect! He has raised the bar for every one else.
This was my son's first vacation and he was BLOWN AWAY! !

To be able to walk out of our room and into the pool! Ahhh great!
We will be back.
Thank you for the experience!

Stayed August 2014, travelled with family
Helpful?
3 Thank Nicki L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 11 August 2014
Dear NickiL;

Thank you for taking the time to share with us your recent vacation experience at our Resort. We are thrilled to learn that you would describe our Resort as “the perfect place for a mini stay”. Knowing that your son’s first vacation experience was with us, is just amazing!
We hope to see you again very soon!
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Powder Springs, Georgia
Level 6 Contributor
223 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 4 August 2014

Let me just say Customer service was top of the line. The GM was visible and worked to assist his staff. The customer appreciation party was very nice, all the managers and GM were present and working crowd. The only down fall is the bathrooms which are small. I highly recommend you get an ocean view room it's a great view with your coffee, wine or tear.

Room Tip: ocean view rooms are great to sit and watch the sunset with a glass of your beverage of choice
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  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Cmp1130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans R, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 6 August 2014
Dear Cmp1130;

We are glad to hear that you had a wonderful vacation with us and that you had the opportunity to attend to our Customer Appreciation Cocktail! Thank you for taking the time to share your feedback and for describing our customer service as “top of the line”.

We look forward to seeing you again!

Hans Röhrbein
General Manager
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Los Angeles, California
Level 4 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 August 2014

Customer service was great. Everyone at the hotel was nice.

Now on to the real deal.

We arrived very late (we notified the hotel weeks in advance). The room was ready upon arrival but it sucked. The city view was a wall view. We were so tired we didn't complain.

All was quiet on Tuesday night (our first night there) as hotel entertainment had the night off. However, on Wednesday night, they let loose. Great if you're partying with them but not so great if you're in Room 320 with a child. EPIC FAIL for Marriott to assign this room to us for 7 nights.

Upon complaining, the nice staff corrected the "error".

We got beyond this and the stay was great. Pluses include:

-Great location - near restaurants, shops, etc.
-Awesome hotel facilities - beach and pool drink/chair/towel service, bike rentals, in-hotel Hertz rental car desk.
-City bus stop a few feet away - perfect for going into Old San Juan (Tip: bus only takes change so have $.75/per person ready).

Con:
-Don't fall for "Sucker Room 320"

We'd stay again...but not in room 320. Marriott -- that's why you missed a 5 Rating!

Room Tip: Avoid the 3rd floor.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Gigi101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans R, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 6 August 2014
Dear GiGi101;

Thank you for taking the time to share your recent 7 day vacation experience with us. We apologize for the inconvenience experienced and are extremely happy to know that our Front Desk associates were able to assist you promptly. We appreciate your great feedback and are delighted to hear that you enjoyed our location and hotel facilities!
We look forward to seeing you again soon.

If we may assist you in the future please feel free to contact us at mhrs.sjupr.social.media@marriotthotels.com

Hans Röhrbein
General Manager
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Detroit
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 August 2014

We just got home from our second stay at the San Juan Marriott Hotel and our experience this time was even better than the first (if that is possible). Our check in was easy and when I mentioned that we were celebrating my birthday they upgraded our ocean front room to an ocean front corner room! How Exciting! The staff were very attentive and we wanted for nothing. All we had to do was ask and it was done. The maid staff were friendly and efficient, the waiters and waitresses in the restaurant were awesome and the guys on the beach giving us our chairs and umbrellas were excellent(We just loved Fransisco). We had breakfast included in our room and the buffet was absolutely wonderful. The only thing that upset me were the number of guests that did not tip. Yes you paid for your trip but like so many, these people provide a service and a wonderful service at that, and they depend on tips. Please keep this in mind and tip them for the excellent service they provide. The hotel is beautiful and well maintained, the pool area is great and the beach is clean and so much fun! There are plenty of restaurants within walking distance of this property as well as shopping. The casino was clean and alot of fun. There is a Walgreens on the corner if there is anything you should need to purchase. The area is also very safe. Police patrol everywhere, even on the beach! I walked up and down ashford ave by myself and felt very safe. Taxis are available at any time and the drivers are very friendly. This is our sixth trip to San Juan in as many years and we have never had a bad experience and like I said at the begining this was our second stay at this Marriott. This is definately our favorite hotel here and we will be returning again and again and again. Thank you San Juan Marriott for a perfect vacation!

Room Tip: Ocean front rooms are the best!
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lovesthebeach48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans R, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, 6 August 2014
Dear lovesthebeach48;

We are thrilled to hear that this is your second stay with us and that this experience was “even better that the first”. We are happy to know that you were upgrade to one of our beautiful corner ocean view rooms!

Thank you for your loyalty - we look forward to your next stay here! If there is anything that we may assist you with, please contact us at mhrs.sjupr.social.media@marriotthotels.com

Hans Röhrbein
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Juan Marriott Resort & Stellaris Casino

Property: San Juan Marriott Resort & Stellaris Casino
Address: 1309 Ashford Ave, San Juan 00907-1324, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Juan
#2 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#5 Luxury Hotel in San Juan
#5 Romantic Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — San Juan Marriott Resort & Stellaris Casino 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
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Also Known As:
Marriott San Juan Resort & Stellaris Hotel San Juan
Marriott San Juan Resort And Stellaris Casino

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