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San Juan Marriott Resort & Stellaris Casino
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Reviews (6,663)
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3,458
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All reviewsla vistacoral loungeacross the streetocean frontcorner roomswim up barpool areachairs and umbrellasresort feeoceanfront roomtour deskbeach staffthe beach is nicecity viewan umbrellagreat resortpartial ocean view
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3,276 - 3,281 of 6,663 reviews
Reviewed 20 August 2014 via mobile

Had a great time here. Visited the other hotels in the area, Marriott is definitely the best. The Radisson is hilariously horrible.

We even won money at the casino. Skip the hotel restaurants, especially wan chai. Holy $hit, just don't. Expensive and you'll be filling up the toilet.

Stayed: August 2014, travelled with friends
1  Thank Alexander K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 22 August 2014

Dear Alexander K;

It is great to hear that we had the opportunity to host your recent stay in San Juan. Thank you for taking the time to share your comments with us, we look forward to seeing you again soon!

Sincerely;
Hans G. Röhrbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

At first, I was bummed that the Elite/hospitality suite was not open. However, I quickly learned to enjoy the ground-floor restaurant for b'fast. Angleo provided first-class service every morning at breakfast. Thank you sir! Drew D.

  • Stayed: August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
3  Thank DoubleD4246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 22 August 2014

Dear DoubleD4246;

We are very happy to hear that you had a great time during your recent vacation at our Resort. Thank you for recognizing the “first class service” provided by our associate Angelo. We look forward to seeing you very soon!

Sincerely;
Hans G. Röhrbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014 via mobile

All in all, very good choice of a hotel.
Pros: across the street from walgreens, Starbucks, organic grocery store, CVS drug store should be opening on the property, tons of restaurants nearby, clean, friendly, excellent food at the buffet, 4 free bottled water daily, free wi-fi, nice pool and hot tub
Cons: mandatory resort fee, outdated slot machines in the casino,

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Stargazer288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 22 August 2014

Dear Stargazer288;

Thank you for taking the time to share feedback regarding your recent stay at our property. We are happy to know that you had a great time and look forward to your next stay with us!

Sincerely;
Hans G. Röhrbein
General Manager

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Reviewed 20 August 2014

I would definitely stay here again, assuming we could get a repeat of the great off season rate. It's got a great location and he views are nice. My only negative is that like a public golf course, it might have a great design, but it's had too many rounds played on it. It's very busy. If you arrive before 4:00, you'll wait for your room. The on site restaurants are ...passable. All that said, it's clean, safe, and like I said, well-located.

Stayed: August 2014, travelled with family
3  Thank EMDiazJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 22 August 2014

Dear EMDiazJr;

We are delighted to learn that you recently stayed with us. Thank you for sharing feedback regarding your vacation at our Resort. We are glad to hear that you were able to enjoy our convenient location and breathtaking views of the ocean…

We hope to see you very soon!

Sincerely;
Hans G. Röhrbein
General Manager

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Reviewed 19 August 2014

I stay in the Marriott San Juan at least five times a year, and it provides consistently excellent accommodations and service! The highlight of my trip is breakfast, with my server, Angelo, going consistently above and beyond in terms of exceeding expectations... it is clear that he loves his job and giving people a great start to their day!

  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
4  Thank beavz49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansRohrbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded 22 August 2014

Dear beavz49;

Thank you for taking the time to share your experience at our Resort. We are extremely happy to hear that you stay with us at least 5 times a year and really appreciate your loyalty. We will definitely share your wonderful feedback with our La Vista associate Angelo, as he will be extremely glad to hear that he was the “highlight” of your trip because of the great service he provides!

We look forward to your next visit.

Sincerely;
Hans G. Röhrbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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