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“Wished we could have stayed longer!”

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Caribe Hilton San Juan
Ranked #18 of 47 Hotels in San Juan
GreenLeadersSilver level
Reviewed 13 June 2011

My husband and I stayed one night at the Caribe Hilton after the completion of our 8 night Caribbean cruise. We stayed in a garden view room and could not have been more pleased. The room was quite large and modern. Very clean and comfortable. We only had 24 hours to spend in San Juan so we asked the concierge for advice on what to do and where to eat. Went to Old San Juan and toured Fort San Cristobel and had fabulous dinner. We did eat lunch and breakfast at the hotel and food was wonderful, though very pricy. But the price of our dinner in Old San Juan was comparable so it may just be the cost of being in the touristy area. We loved the hammocks and beautiful grounds. Made us forget we were in a large city! We both would highly recommend the Caribe Hilton.

  • Stayed: May 2011, travelled as a couple
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1  Thank Clemsonchickie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded 26 June 2011

Thank you very much for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.

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5,540 - 5,546 of 7,209 reviews

Reviewed 13 June 2011

We stayed at the Caribe on a recommendation for 4 days before a cruise. it was nice enough but it was neither at the beaches nor near Old Town. The best part was that the 30 minute walk into town was a great way to work off the great Puerto Rican food we had :-)

We had lunch one day and breakfast another at the informal restaurant - which was quite good but wow the prices. We arrived around noon the first day and our room wasn;t ready so we went for lunch. On the last morning we had breakfast. Mostly this was because the hotel is near absolutely nothing so the only choice is to eat on-site when you have bags or are waiting for someone or something.

The rooms were nice enough - very comfortable. The free internet was only in the lobby so we spent quite a bit of time there. Get a room as high up as possible - the lower floors mostly overlook air conditioning units.

There wer 2 elevators and one was always broken so it was a pain.

Room Tip: As high up as you can.
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  • Stayed: May 2011, travelled as a couple
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3  Thank mauiboundLynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded 26 June 2011

Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. We are located on a secluded pensinsula only 2 miles from Old San Juan and Condado Area. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.

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Reviewed 11 June 2011

I was so delighted to have my jewerly returned to me after returning home! I left two bags in the hotel and when I realized this, called frantically to see if I could have someone look for it. The employees were very helpful and did everyting they could. Finally on about the 2nd or 3rd day, I got the call that the maid had turned in the jewelry!!!! I was so happy. Not only are the employees wonderful, but the hotel is beautiful, clean and very comfortable. I would highly recommend!

Stayed: May 2011, travelled on business
2  Thank bethv56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded 26 June 2011

This is GREAT!!! We are so proud of our employees! Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.

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Reviewed 9 June 2011

The hotel concierge and pools make this hotel great. They are clean and perfect.

The rooms leave a lot to be desired. They are dirty and old, but how much time do you spend in the rooms on vacation?

If the rooms were much cleaner, I would have given this 4 or 5 stars.

Buffet was great, and prices weren't too astronomical.

Restaurants were great. Steakhouse was definitely a plus.

  • Stayed: October 2010, travelled as a couple
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3  Thank ozark777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded 26 June 2011

Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2011

This hotel is very nice, the beds are comfortable, and rooms clean. The staff was very friendly and accomodating
The food and drinks are very, very over priced. My suggestion is to buy your beer, pop etc at a store nearby and put it in your fridge in your room. I would also recommend not eating at the hotel. We had breakfast for $14 pp and they only allow you to get the hot foods once (eggs, bacon,sausage). It reminded us of the free breakfast you get at Holiday Inn., definitely not worth $14pp.
Their beach and pool area is nice. Can get very crowded as there is not much room for everyone that is booked in the hotel at once.

  • Stayed: May 2011, travelled as a couple
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3  Thank chocoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded 26 June 2011

Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.

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Reviewed 7 June 2011

Check-in was effortless, stayed in a beautiful Villa room with many amenities (kitchen, balcony overlooking water. Housekkeeping was excellent. The villa area was very quiet and peaceful. A very large outdoor area was interesting with many choices to relax and swim. Loved the bar area in the lobbly, lots of activity and delicious Mohita's at the bar! Service throughtout the property was efficient and helpful.

Room Tip: Staff was excellent in providing several choices .
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  • Stayed: March 2011, travelled as a couple
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Thank warejazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded 13 June 2011

Thank you for taking some of time to share your feedback! We really appreciate the support during the years! We hope to see you back soon!

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Reviewed 6 June 2011

This resort was a lot of fun. Our room was very nice so maybe we had an updated room. We also stayed at the El Conquistador and this place was so much better. The pool and beach facilities were really fun. The pool had several different levels with a swim up bar, an infinity pool, etc. There was a really nice hammock area. Check out the fish feeding area on the dock at night. There is a spotlight on the water and we saw some really big and scary fish come up. I am glad I wasn't in the water. The hotel is very close to old San Juan but I would recommend getting a car. It is very easy and cheap to park in a garage in Old San Juan and with a car, you can avoid eating in the expensive hotel restaurants.

  • Stayed: June 2011, travelled as a couple
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2  Thank Calliope_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded 13 June 2011

Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901-2401, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Juan
#4 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#9 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
Price Range: £178 - £367 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Official Description (provided by the hotel):
The historic and iconic Caribe Hilton offers an ideal combination of leisure facilities and activities and is home to Caribar, the birthplace of the pina colada. The resort is situated on a private 17-acre lushly landscaped peninsula with a secluded beach and is located near the Old San Juan historic district and many of the destination's top attractions. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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