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Caribe Hilton San Juan
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Reviews (7,221)
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5,277 - 5,282 of 7,221 reviews
Reviewed 22 February 2012

The Hotel was amazing! Everyone was so nice, friendly and helpful. At breakfast we meet such great waiters and waitresses. Our favorite was Hilda(she has been there for years)...she was courteous and very, very efficient. She was a pro at helping us and other partons at the restaurant. After a day she knew exactly what we liked and what we needed. She was wonderful! We hope to go back soon to see her again....she made our very needed vacation a pleasure. Another pleasant person working their was Victor. The young ladies at the desk were courteous and sweet to all who came in. The manager: Nelson Torres was great. He helped us any and all questions and suggestions we need...he was wonderful! P.S. Maria at the towel counter was Great!!!

Room Tip: See the room first! I have a bad knee and at first was given a room way down the hall. We called the desk and was immediately given a very nice room near the elevator.
  • Stayed: January 2012, travelled as a couple
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2  Thank kspecial128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded 12 April 2012

Thank you for your comments! We will pass the message to our Team members. On behalf of all our family we would like to welcome you back. Is wonderful to hear our guests great experiences with us!
see you soon!

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Reviewed 22 February 2012

We decided to stay a few days in San Juan before our ship left for the southern caribbean. What a wonderful, low key, peaceful hotel. The hotel has a beach and numerous pools. The bar is jumpin'. The view from the room beautiful. It is a short walk to old San Juan. A great hotel to use to begin your wind down before departing on a cruise.

Room Tip: Close to the pier where the cruise ships depart.
  • Stayed: February 2012, travelled as a couple
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1  Thank LetsGoNowOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded 12 April 2012

Thank you very much for choosing the Caribe Hilton during your stay in San Juan, Puerto Rico. It was a pleasure to have you here. We are very happy to hear that you enjoyed your room. Hope you had a great cruise trip!
See you again soon here in your home away from home!

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Reviewed 21 February 2012

Me and my wife spend 3 days at Caribe Hilton in San Juan, Puerto Rico. This hotel is located about 15 minutes drive from Muñoz Marin Airport, and offers a variety of areas to stay: regular rooms and villas. After spending 3 days here is my review:

This place is very nice for the following reasons:
1) has a nice private beach; and an excellent swimming pool area.
2) it has an excellent location from where, with a rental car you can visit most places;
3) views are great and place is rooms are very quiet.

However think about the following before you make reservations:
1) Is one of the most expensive hotels in San Juan: rooms and food.
2) It might get crowded, having as a consequence a very slow service.
3) Hotel is not that big, and common areas might get crowded too.
5) The hotel was built during the 1970's, some rooms are old.

Depending the season (low or hight) and if you're traveling or not with family I would select Caribe Hilton.But if you're just waiting for the cruise or spending a couple of days in PR, give a shot to Hilton Double tree in Condado. They accepted my Hilton Honors Points, the place and service was way much better.

Room Tip: Rooms at Villas are very quiet and far from the crowd, but walking to the room and room service will take longer.
  • Stayed: September 2011, travelled as a couple
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1  Thank Swadeshi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded 12 April 2012

Thank you very much for choosing the Caribe Hilton during your stay in San Juan, Puerto Rico. It was a pleasure to have you here. We are sorry to hear that you left with that feeling about the hotel and rooms. We would like to have the opportunity of welcome you here again.

It is through feedback such as yours that we evaluate our service and processes and continually improve upon them

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Reviewed 21 February 2012

The resort area was beautiful and well maintained. We stayed in the Tower, floor 9 and had a nice view of part of the ocean. The main building located in front of the Tower obstructed some of our view. (see picture). We liked the hotel location and walked to Old San Juan the first day, then decided to take the bus the second time we ventured into the old city. The room was clean and adequate for our 4 night stay. We looked at a 5th floor refurbished room in the main building, which was beautiful, but we decided to stay on the 9th floor Tower room because the view was better. Food was expensive, as most reviews claim. We ate in Old San Juan several times and frequented the Subway around the corner for quick lunches. Somehow, we were locked out of our room safe, called the front desk and within 10 minutes a maintenance man came to our room and opened the safe. We were more careful while entering our lock code number after that!! We would stay here again!
We chose this location because we like the idea of walking to Old San Juan, tree lined streets and beautiful parks along the way. The "city" atmosphere of Condado's high rise hotel district and night clubs did not interest us.

  • Stayed: February 2012, travelled as a couple
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1  Thank junebaby52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

This is a very pleasant luxury hotel with an absolutely huge, beautiful crescent beach that is accessible only to guests and residents who buy memberships. The hotel provides--free of any charge--lounge chairs (completely adjustable), towels, huge umbrellas and has about a dozen hammocks that are a lot of fun to fall asleep in, or just to swing in the breeze. The views of the ocean are wonderful; the beach is completely protected from rough waves by a reef (but still has some swell to permit you the sensation of waves). The cleaning service for rooms was uneven; on 2 days, our room was not cleaned by 5 pm (they did send someone when we complained). Also, leave absolutely nothing of value in your car in their garage; a friend's car was burglarized while parked there, and the management response was not very helpful. I am not sure this is different, however, than elsewhere. (The thieves used an RFID reader, it appears, to break into the car by "reading" the code when the car was being locked electronically.) The hotel is c. 2 miles from Old San Juan; easily reachable by car, of course, but parking availability is very poor and traffic in the Old city is horrendous. Avoid it on holidays; roads are blocked off and access is slow and difficult. Even so, this hotel is by far the closest luxury hotel to Old San Juan that is on a beach and a fabulous beach at that. It also has large swimming pools, with a swim up bar. They won't tell you, but some drinks are 75% off at the inside bar before 7 pm. ($5 instead of $12).

Room Tip: We had a package vacation and the room we got, in one of the towers, did face the ocean but also overlooked a huge expanse of roof, lower down. It did have very nice sunrise views, and every room appears to have its own 'deck', which is really quite nice. Rooms with a better view overlooking the front of the hotel and the pool may get a lot of noise emanating upwards from parties and other events (this is a big prestigious place for weddings, we observed). So, you may want to consider that in choosing a room.
  • Stayed: January 2012, travelled with family
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Thank melson3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded 12 April 2012

Thank you very much for choosing the Caribe Hilton during your stay in San Juan, Puerto Rico. It was a pleasure to have you here. we thank you for your kind comments and we are very happy to hear about your great experience. We hope to have the opportunity to welcome you again soon!

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