We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful view”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Caribe Hilton San Juan
Ranked #19 of 47 Hotels in San Juan
GreenLeadersSilver level
Reviewed 9 June 2012

Went with two children who had a great time in the pool with fun slide. The hotel is clean, modern, accomadtions are comfortable, clean, and gorgeous balcony view overlooking the ocean. staff are very helpful. The beach area is tiny, crowded, dirty sand, and NOT the place to go for swimming in the sea. The restaurants were ridiculously overpriced. We found the location convenient with $8 taxi ride to Old San Juan, and 20 minute walk to restaurants.

Room Tip: ocean view with balcony
  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Leslierobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded 12 June 2012

Thank you for sharing your experience with us. It’s great to hear that you had fun with your family, we are deeply sorry for the lack of cleanliness of the beach area.Thank you again for your feedback! Hope to see you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (7,192)
There are newer reviews for Caribe Hilton San Juan
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

5,053 - 5,059 of 7,192 reviews

Reviewed 8 June 2012

We booked this hotel as part of a package deal on Expedia at a great rate. ($530/per person for round trip airfare form Dulles International plus 4 nights in the hotel.) We stayed in a room overlooking the garden which was beautiful and sat outside for a bit every morning looking at the swans, turkeys, and peacocks. The pool layout was fantastic and had multiple levels, and a kid section. Hammocks on the beach under the palm trees were a nice touch. The drinks at the bar were very pricey ($12 for a regular sized pina colada or margarita), but you're really paying for the experience. This hotel is a solid 30 minute walk from Old San Juan or the Condado shopping district. There really aren't any restuarants or good shopping covenient to the hotel location. The taxi to Old San Juan or Condado is about $12.

Room Tip: Rooms overlooking garden have a great view.
  • Stayed: June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank shellback17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 11 June 2012

Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico.

We appreciate you taking the time to share your experience while at our property. We truly regret that you left us with tht feeling in regards to restaurants and shopping places near by. We hope to see you back in the near future.
Nelson Torres, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2012 via mobile

Everyone was very friendly and helpful, views were phenomenal but there's little to no shops or dining options without a two mile walk or a $15 cab ride. Rooms needed major updates, fort was closed for remodel, pools close at nine, restaurants are outlandishly priced including a $50 cheese and cracker tray for two. Our last night a live band blared Spanish music until midnight outside... So much for the standing room only balcony doors open.

  • Stayed: June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jrcatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded 12 June 2012

Thank you for sharing your experience with us, we really appreciate the feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2012

We just arrived home last night and my last time staying at the Caribe Hilton was 35 years ago. It was the most enjoyable stay! We have family down there and the hotel was so accommodating even to our guests. We ate, drank and all of the facilities were excellent. Our room faced the garden and ocean, and my husband and I loved hearing the birds, turkeys, etc. in the a.m. The Lemon Grass was not only a beautiful setting but the food was excellent as well. We will definitely be back. Bravo to the staff ~ so gracious.

Room Tip: Great hotel but if we didn't have family to pick us up all the time, we would have had to take t...
  • Stayed: June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank candirob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 11 June 2012

Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico.

We appreciate you taking the time to share your experience and we are delighted to know your stay was a pleasant one.

We thank you again for staying with us and would be thankful to have the opportunity to serve you again in the near future.

Nelson Torres, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2012

This is by far the best hotel I've ever stayed in. Me and my brother took my mom there for her 60th birthday since she wanted to visit Puerto Rico and after weeks of research, I chose Caribe Hilton. All I can is....I made the perfect choice ! All 3 of us could not get over the extraordinary view from the balcony in our room. The room was spotless, the room attendants and all staff we encountered were pleasant, the restaurants on premises were top notch, the front desk was welcoming and accommodating, the outside pools were clean.....need I say more !! If anyone wants to feel pampered and feel like they're in heaven, this is the hotel you need to stay in. Hilton outdid themselves with this one !! Jose Campo, General Manager, and Noemi Claudio Cruz, Reservations Manager, personally stayed in contact with me to ensure that this was a flawless stay and made my mom's birthday the greatest she's ever experienced. What service !!

Room Tip: Something on a higher floor facing beautiful Condado....
  • Stayed: May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Rich V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded 12 June 2012

Thank you for your review. I am pleased to hear you enjoyed your stay and will let Noemi and Mr. Campo know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2012

I was weary about our stay after reading the mixed reviews, mainly about the negatives about hit-or-miss renovated rooms, expensive on site restaurants, expensive drinks, and location. My personal experience was great! We had a later check in around 8pm, no line at all (heads up, apparently there's a charge for early check in). Was initially disappointed when we got a 3rd floor garden view, but the next morning we woke up to gorgeous tropical foliage, a koi pond with roaming peacocks, and a peek-a-boo view of the ocean right off the balcony. We decided to forgo the upgrade (ocean views are overrated, I'll just walk to the beach and gaze up close). I didn't see many people out on their balconies in the tower probably cause it was too hot, we had a nice private shady balcony : D
The room was clean and spacious, AC worked too well, bathroom pocket door nice touch as well as tilework, bathroom did have moisture/ventilation problems (rusted light fixture, some ceiling mold). The beds were unfortunately one of the worst I have slept on, felt like a box spring, but we were usually exhausted from swimming and walking in Old San Juan. Free wi-fi was available in the lobby with plenty of seating near the parrot cage, also refreshing fruit infused water(weekdays only though).
We ate at the pina colada club one night cause we were desperate, simple bar food that you can't mess up, had wings ($9) and loaded fries ($15) hit the spot. We avoided the crazy expensive restaurants, I think in general dining on the island is pricier having to import a lot, but there's also two separate taxes for anything you purchase. Didn't bother with the bar drinks but the daily pina colada tastings were awesome! There are two package stores down the street if your goal is to get liquored up, I prefer an ice cold beer (Medalla beer $1.50 each). Condado is a short walk over the sidewalked bridge, we did the majority of our dining out in this section when not at the onsite Starbucks or corner Subway.
The private beach is perfect for families with small children, my 4 y.o. and I swam everday between the protected beach and infinity pool. Snorkeling was great too, not too deep and no sharks! The hammock area was so relaxing, the fish feeding pier was entertaining. Grounds were meticulously groomed and chairs always available despite conventions being held everyday. The bus stop($0.50 exact coin change only) to old San Juan is just steps away from the resort. Sorry for the lengthy review but hopefully it'll be helpful for the next traveler to have an enjoyable vacation like we did.

  • Stayed: May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
21  Thank imsupafly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 6 June 2012

Thank you for taking time to write your kind review following your recent stay with us here at the Caribe Hilton. It was certainly a privilege having you stay with us.

Our hotel staff is always committed to providing our customers personalized service and attention towards their needs during their stay.

I will gladly share your comments with the whole team, and I can assure you that we will continue to apply ourselves to make Caribe Hilton the most pleasant and successful hotel in the area.

Again, thank you for your kind words. On behalf of the Caribe Hilton, we look forward to welcoming you again to the Caribe Hilton.

Nelson Torres, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2012

We stayed in towers & the room was beautiful! It was clean except the walls in the bathroom were not wiped down well. The shower had a rainforest shower head which we made use of daily. The room faced the beach so the view was awesome. The pool was nice and the beach area was amazing (the hot tub could've been hotter though). We spent most of our time out there.

The hotel is fairly close to old San Juan (about 10 min by cab) and to the airport (about 10 min). You can venture out for food if the onsite restaurants are too pricey (all except for the pool bar & starbucks can be a litle up there).

Only COMPLAINT: This hotel hosted Urban Fiesta Week memorial day weekend so the hotel was filled with ghetto youngsters who ran around half naked, drinking and yelling, all hours of the night, filled up the pool area so you were forced to leave the hotel or stay on the beach side. Wish the hotel had let us know beforehand. Once they left on Sunday however, the stay was the most relaxing one ever!

  • Stayed: May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Claudii1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 6 June 2012

Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico.

We appreciate you taking the time to share your experience while at our property. We apologize for any inconvenience caused to you during your visit. Our guests expect the best and we take pride in providing the best.

Once again, thank you for your feedback and we hope you give us the opportunity of serve you in the near future.

Nelson Torres, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near San Juan
0.3 mi away
The Condado Plaza Hilton
The Condado Plaza Hilton
#24 of 47 in San Juan
4,910 reviews
0.8 mi away
Sheraton Puerto Rico Hotel & Casino
0.7 mi away
Condado Vanderbilt Hotel
Show Prices
Show Prices
Show Prices
4.6 mi away
El San Juan Hotel, Curio Collection by Hilton
4.9 mi away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#7 of 13 in Isla Verde
3,252 reviews
4.3 mi away
San Juan Water & Beach Club Hotel
Show Prices
Show Prices
Show Prices

Been to Caribe Hilton San Juan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901-2401, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Juan
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#10 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
Price Range: £141 - £379 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Official Description (provided by the hotel):
The historic and iconic Caribe Hilton offers an ideal combination of leisure facilities and activities and is home to Caribar, the birthplace of the pina colada. The resort is situated on a private 17-acre lushly landscaped peninsula with a secluded beach and is located near the Old San Juan historic district and many of the destination's top attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Prestigia, Hotels.com, Ebookers, HotelQuickly, 5viajes2012 S.L. and getaroom.com so you can book your Caribe Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing