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“Destination Wedding with a view”

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Caribe Hilton San Juan
Ranked #18 of 47 Hotels in San Juan
GreenLeadersSilver level
Reviewed 23 October 2013

My daughter chose this location for her wedding, the best choice! The entrance looks a little shabby but when you get to the lobby you've found paradise! The warm friendly greeting is just the beginning, then be mesmerized by the lobby and view, continue to your well decorated room and view. The wedding on the beach (The View), cocktail hour terrace (The View) and reception room all spectacular with fine courteous service, food was unforgettable! All our guests commented on the comfort and view from their rooms being phenomenal. You have a secluded beach for the guests, plenty of pools, bars,food.Most of them stated they would return and so will we? Thanks to all of you at Caribe Hilton that made our stays memorable

Room Tip: Ask for rooms on 5th floor or above to get the best views!
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  • Stayed: October 2013, travelled with friends
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Thank taino55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,057 - 4,063 of 7,207 reviews

Reviewed 21 October 2013

This is our third stay. We've gone 3 years consecutively and will continue to do so! We booked two rooms on the 20th floor in the Towers; our 23 year old son and his wife came and had their honeymoon. The rooms were insanely amazing; super clean, incredible views and flawless housekeeping. The pool was beautifully maintained ( trust me, I'm OCD!!) The staff was so attentive, from valet, to lobby, to waiters. Our favorites were Efrain, Hector and Orlando. Efrain is the most knowledgeable, patient and friendly waiter in PR! He also makes THE BEST piña colada in the world!! Due to the gov shut down, we asked for alternative activities, and he gave amazing recommendations and directions. The staff in Palmera's restaurant were flawless. Breakfast buffet was not cheap, but a perfect treat of tasty, and healthy food. Everything was completely fresh and simply delicious. My wife loved the spa, our son loved the gym, I loved the FREE LIVE MUSIC and our daughter-in-law tried to fit the bed in her suit case (the most comfortable beds in the Caribbean!) Nothing was ever missing from our rooms, and when I forgot my keys (twice!!) a very nice security guard accompanied us to and from the front desk to ensure that nothing was missing from our rooms. You MUST go, and ask Efrain Diaz to make you a piña colada!!!!!

Room Tip: We've stayed in the Villas twice, and they are great. But you can't beat the view from the T...
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  • Stayed: October 2013, travelled with family
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1  Thank Hector Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 25 October 2013

Thank you for visiting us and for your kind words. Certainly Efrain is one of our stars i will make sure he see your comments. It makes us happy to hear that you and your family had a great time.

looking forward to welcome you back soon

Nelson Torres, Hotel Manager

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Reviewed 21 October 2013 via mobile

We stayed there for 6 days and there are two things you can't underestimate: location and private beach; because it's close from old San Juan it's very easy to enjoy good food not far from hotel; and private beach(bay) makes this place lots of fun

Stayed: October 2013, travelled as a couple
1  Thank ddpankov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 22 October 2013

Hi there! thank you for staying with us and for sharing your comments. It makes us happy to hear that you enjoyed our facilities. Our sole commitment is for each and single guest to have a wonderful stay.

we look forward to welcome you back!

Nelson Torres, Hotel Manager

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Reviewed 20 October 2013

Great open Lobby! Rooms are a little dated, but the scenery makes up for that. Love the beach area! Staff is always wonderful! Been here at least five times and always enjoy my stay here. Do wish they would improve the room service menu for the prices. Love how its close enough to Old San Juan to walk as well!

  • Stayed: September 2013, travelled as a couple
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Thank CoryS007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 22 October 2013

Thank you for staying with us and for taking the time to share your feedback.

I am always looking for reviews to provide insight into our guest experience and I will be sure to share your experience with the team to be sure we are doing all we can to provide the best accommodations possible. Thank you again for your feedback and I look forward to have another opportunity to serve you.

Nelson Torres, Hotel Manager

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Reviewed 20 October 2013

Stayed here this past Memorial Day. The room was beautiful-- overlooking the ocean. Staff was nice, and very helpful. The facilities were great with the onsite lagoon, pool and variety of restaurants. My only complaints would be the beach staff. There were three of us staying and we asked to have two umbrellas put up. We abruptly told no, though we could see multiple couples on the beach with two. Not the end of the world, but they were pretty harsh. Also, getting more than one towel at the beach was also not allowed. Not sure if they are normally like this-- or maybe it was because of the busy weekend. Understandable regardless-- I would definitely stay again.

  • Stayed: May 2013, travelled with friends
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Thank traveler_391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013

Nice hotel you don't even have to leave if you don't want to, it offers you the beach, pool, hammocks, food.....nice staff we asked for the lastest check out and it was not a problem.
JonnyjCalifornia

  • Stayed: September 2013, travelled as a couple
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1  Thank JonnyjCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 22 October 2013

Hi! thank you for choosing us for your pre-cruise say and for your kind words. It makes us really happy to hear that you had a great time. Hope you enjoyed your cruise

lookinng forward to your return, we are at your service

Nelson Torres, Hotel Manager

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Reviewed 20 October 2013

We had a wonderful time at the Hilton Caribe. Without exception, all of the staff were courteous and helpful. We loved the feeling of the hotel, from the lobby to our beautiful spacious waterfront room. Whenever we came back from an excursion, the hotel staff made us feel as if we were coming home. Can't wait to return to the Hilton Caribe!

  • Stayed: October 2013, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank MatthewmmAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 22 October 2013

Hello there! Thank you very much for staying with us and for sharing your comments. It was a real pleasure to serve you. We are delighted to hear that you had a great time and we look forward to welcome you and your family back soon!

At your service

Nelson Torres, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901-2401, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Juan
#4 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#9 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
Price Range: £175 - £391 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Official Description (provided by the hotel):
The historic and iconic Caribe Hilton offers an ideal combination of leisure facilities and activities and is home to Caribar, the birthplace of the pina colada. The resort is situated on a private 17-acre lushly landscaped peninsula with a secluded beach and is located near the Old San Juan historic district and many of the destination's top attractions. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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